Director, Product Design & Research at Favor (Austin, TX or Remote)

| Austin | Remote
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At Favor, we’re doing more than providing consumers with the best on-demand delivery experience. We’re building a community of Runners who can work how they want, when they want. And we’re doing all this while helping local businesses grow.

As a result, the customer, Runner, and merchant user experience is paramount. As the Director of Product Design & Research, you will be responsible for the team who creates an unparalleled user experience across all Favor products.

Responsibilities:

  • Own the user experience vision for Favor, and continue to develop and improve the communication and processes designers and researchers use to work efficiently and create user-centric designs
  • Manage a team of product designers and product researchers, helping to evolve expertise in product strategy, collaboration, product interface/behavior, and design technology
  • Allocate designers and researchers across squads
  • Work with product managers, engineering managers, and stakeholders to develop the roadmap and product vision
  • Thoughtfully coordinate company-wide communication about design strategy, telling the story of the user experience across our products
  • Help larger audiences understand and feel involved in design work, collaborating with leadership and executive teams as needed in design sprints, ensuring that design feedback is heard and addressed
  • Impart a user-centric and research-oriented product culture on teams outside of product/engineering, ensuring functional alignment around designs.

Skills & Qualifications:

  • 8-10 years of UX design or user research experience
  • 3-5 years of direct management experience of product designers and researchers
  • A track record of delivering great user experiences that lead to great business results
  • Great communication and presentation skills.

Ideal Candidate:

  • Thrives while leading in a fast paced, regularly changing environment. You turn chaos into order, and you love doing it. People look to you for guidance in times of turmoil.
  • Is most comfortable when there’s too much to do. You aren’t easily overwhelmed and you prioritize tasks naturally. You’re not afraid to focus on one thing at a time when it’s needed.
  • Has high dynamic range. You are able to see the big picture but comfortable diving deep into the details. You’re not above rolling up your sleeves and doing the grunt work.
  • Loves great products. You are excited by thoughtful design and you appreciate attention to detail and fine craft.
  • Shows confidence AND humility. You’re able to make decisions with the wisdom to change course as soon as needed.
  • Is able to collaborate with a diverse group of individuals without drama.

At Favor, we believe that to Run Texas, we need to represent Texas. By putting Community First, we honor the diversity of our backgrounds and experiences through sharing our unique voices. Our community grows when we challenge ourselves to learn and see the world from another’s view. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives and are an equal opportunity employer.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • Node.jsFrameworks
    • AWS (Amazon Web Services)Frameworks
    • RedshiftDatabases

Location

Our HQ, the Eastside Tech Hub, is located in the heart of East Austin with close proximity to downtown and easy access to I-35. In addition to dynamic work areas, our fully customized two-story office space boasts a coffee bar, lounge area, large events space, library, and more!

An Insider's view of Favor

How would you describe the company’s work-life balance?

Favor truly talks the talk and walks the walk when it comes to prioritizing team members’ personal lives, mental health, and work-life balance. Especially with all of the challenges that last year brought, Favor created even more opportunities for team members to relax, recharge, and focus on mental health and overall wellness.

Amanda Going

Account Executive, Sales

What does your typical day look like?

I can't remember a time during my two years at Favor so far that someone has ever asked me to do anything without getting my input and thoughts on it. I have had so many opportunities to help grow and shape our digital products and business at Favor, and I think that's very unique.

Neha Thakore

Software Engineer II

How has your career grown since starting at the company?

Even after all these years, it’s amazing to know that career growth is really not just a bullet point at Favor, but an actual focus where steps for professional and personal development are provided from day one. I’ve only seen Favor’s dedication to career growth grow since the day I joined the team.

Arielle LaGuette

Director, Sales

How do you empower your team to be more creative?

Open communication and continuous collaboration amongst team members are critical components to unlocking creativity and driving success. At Favor we value everyone’s input and perspective and know that our diversity and desire to constantly test, learn and improve helps us deliver our most impactful and creative work.

Matt Schmertz

Sr. Director, Integrated Marketing

What are Favor Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Hiring Practices that Promote Diversity
Our diversity in hiring efforts focus on hiring candidates using a process that is free from biases for or against any individual or group of candidates.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
Stocked Kitchen
Happy Hours
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks

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