We are looking for a UX leader to take our User Experience practice to the next level and make UX an unfair competitive advantage for our company. We seek to bring the excellent service quality we are known for into every customer touchpoint, enabling customers to self-serve, accomplish tasks intuitively, and deepen their web expertise. The right candidate has a track record of building harmonious teams with the right drive and talent mix to deliver outstanding products customers love.

What's cool about this job

As our UX Director, you will develop the organizational maturity of our UX practice, growing our team of researchers and designers to keep pace with R&D investment, including a complete overhaul of our dashboard application! You will evolve and diversify our UX services, expand our practice through inclusion, and weave design thinking into the fabric of our org. Finally, you will collaborate with Product and CX leadership to drive a holistic UX strategy and elevate our services across the entire customer journey.

Your day to day

• Drive product vision and strategy
• Enable product discovery to fuel customer-inspired innovation; equip product triads to experiment and iterate
• Monitor, communicate, and influence the overall quality of design output and its contribution to business objectives
• Communicate clear goals and objectives, establish next steps and owners, and resolve blocks that impede progress
• Assess risk, raise flags, and resolve issues before they become problems
• Refine and own design philosophy, principles and guidelines, ensuring they are consistently applied to every product and experience
• Develop frameworks and shared resources for more accessible research and more easily adopted design standards
• Establish processes and velocity expectations that allow the UX team to do their best work; balancing speed and creativity
• Motivate and guide the team to create designs that keep WP Engine at the forefront of UX design
• Establish clear career growth and leveling expectations for the team
• Model and promote a healthy, inclusive, and collaborative team culture

Your passion and expertise

• At least 12 years of deep experience in managing all aspects of User Experience-including research methodologies, idea facilitation, iterative experimentation and design, IX patterns and visual language, success measurement, and so on
• Strong awareness of the various UX specialties that have emerged, and a pragmatic approach to assembling the right mix of specialists and generalists
• Extensive experience creating UX teams, resulting in significant demonstrated business return
• Fantastic ability to attract and hire genuinely good people with top talent
• Demonstrated ability to influence at an enterprise level and successfully manage several large complex projects and teams simultaneously.
• Experience working in an Agile development environment, strong knowledge of Product Discovery, and familiarity with Program frameworks such as OKRs
• History of motivating and developing team members through coaching; success building healthy teams

The perks & benefits

• Compensation (We offer market competitive salaries)
• Stock Options (Every employee is an owner in the company)
• Health Benefits (100% Paid Employee Medical, Dental, and Vision)
• IVF Benefits
• Paid Family Leave - 16 weeks for primary caregivers and 5 weeks for secondary caregivers fully paid
• 4% 401(k) Match (Make the most of retirement)
• Life and Disability Insurance (100% Paid Life, STD, LTD, and AD&D)
• Generous Vacation Time (Who doesn't like time off?)
• Transportation (24x7 Downtown parking or commuter reimbursement)
• Lunch (Provided Tuesday – Thursday)
• Gym membership discount

WP Engine is an Equal Opportunity Employer. As a US employer, WP Engine is required to verify all employees, regardless of citizenship or national origin, are eligible to work in the United States.

At WP Engine, we strive to have the broadest possible view of diversity, going beyond visible differences to include the background, experiences, skills, and perspectives that make each person unique. WP Engine is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other basis protected by federal, state, or local law. ​