Director, User Experience at WP Engine

| Austin
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We are looking for a UX leader to take our User Experience practice to the next level and make UX an unfair competitive advantage for our company. We seek to bring the excellent service quality we are known for into every customer touchpoint, enabling customers to self-serve, accomplish tasks intuitively, and deepen their web expertise. The right candidate has a track record of building harmonious teams with the right drive and talent mix to deliver outstanding products customers love.

What's cool about this job

As our UX Director, you will develop the organizational maturity of our UX practice, growing our team of researchers and designers to keep pace with R&D investment, including a complete overhaul of our dashboard application! You will evolve and diversify our UX services, expand our practice through inclusion, and weave design thinking into the fabric of our org. Finally, you will collaborate with Product and CX leadership to drive a holistic UX strategy and elevate our services across the entire customer journey.

Your day to day
  • Drive product vision and strategy
  • Enable product discovery to fuel customer-inspired innovation; equip product triads to experiment and iterate
  • Monitor, communicate, and influence the overall quality of design output and its contribution to business objectives
  • Communicate clear goals and objectives, establish next steps and owners, and resolve blocks that impede progress
  • Assess risk, raise flags, and resolve issues before they become problems
  • Refine and own design philosophy, principles and guidelines, ensuring they are consistently applied to every product and experience
  • Develop frameworks and shared resources for more accessible research and more easily adopted design standards
  • Establish processes and velocity expectations that allow the UX team to do their best work; balancing speed and creativity
  • Motivate and guide the team to create designs that keep WP Engine at the forefront of UX design
  • Establish clear career growth and leveling expectations for the team
  • Model and promote a healthy, inclusive, and collaborative team culture
Your passion and expertise
  • At least 12 years of deep experience in managing all aspects of User Experience-including research methodologies, idea facilitation, iterative experimentation and design, IX patterns and visual language, success measurement, and so on
  • Strong awareness of the various UX specialties that have emerged, and a pragmatic approach to assembling the right mix of specialists and generalists
  • Extensive experience creating UX teams, resulting in significant demonstrated business return
  • Fantastic ability to attract and hire genuinely good people with top talent
  • Demonstrated ability to influence at an enterprise level and successfully manage several large complex projects and teams simultaneously.
  • Experience working in an Agile development environment, strong knowledge of Product Discovery, and familiarity with Program frameworks such as OKRs
  • History of motivating and developing team members through coaching; success building healthy teams
The perks & benefits
  • Compensation (We offer market competitive salaries)
  • Stock Options (Every employee is an owner in the company)
  • Health Benefits (100% Paid Employee Medical, Dental, and Vision)
  • IVF Benefits
  • Paid Family Leave - 16 weeks for primary caregivers and 5 weeks for secondary caregivers fully paid
  • 4% 401(k) Match (Make the most of retirement)
  • Life and Disability Insurance (100% Paid Life, STD, LTD, and AD&D)
  • Generous Vacation Time (Who doesn't like time off?)
  • Transportation (24x7 Downtown parking or commuter reimbursement)
  • Lunch (Provided Tuesday – Thursday)
  • Gym membership discount

WP Engine is an Equal Opportunity Employer. As a US employer, WP Engine is required to verify all employees, regardless of citizenship or national origin, are eligible to work in the United States.

At WP Engine, we strive to have the broadest possible view of diversity, going beyond visible differences to include the background, experiences, skills, and perspectives that make each person unique. WP Engine is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other basis protected by federal, state, or local law. ​

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • PythonLanguages
    • RubyLanguages
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • Constant ContactEmail
    • SendGridEmail
    • MarketoLead Gen


WP Engine is on the corner of 5th and Lavaca, blocks away from the Colorado River and Congress Avenue.

What are WP Engine Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Open office floor plan
Documented equal pay policy
Unconscious bias training
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

100% Employee Paid Medical, Dental, and Vision. Lunch provided Monday - Thursday. Equity - Every employee is an owner in the company. Paid downtown parking.

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