Head of Design at Homeward

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 About Homeward

Buying a home should be an exciting milestone. But all too often, it’s stressful, especially in a competitive market or when you’re buying and selling at the same time. So we’re redesigning the homebuying experience. We’re a fast-paced real estate startup that empowers agents to help homebuyers buy with cash. We buy homes on behalf of our partners’ clients with our cash, then the client buys the home back from us.

Founder and CEO Tim Heyl, a 10-year industry veteran and owner of one of the fastest-growing agent teams in the country, started Homeward in 2018. In fact, he bought our first customer’s home with his own life savings. Today we offer two services — Buy with cash and Buy before you sell — in Texas, Colorado, and Georgia.

We’ve raised more than $160MM in equity capital from top-tier venture investors, including Norwest, Blackstone Alternative Asset Management, Adams Street, Javelin, and LiveOak. Our leadership team includes experts from the real estate, mortgage, and technology industries.

About the Opportunity

We’re seeking a Head of Design to help us build a simpler, more customer-centric home buying and selling experience.  This role will be leading a team of 4 designers to start with future expectations of hiring and structuring a high-performing design org. Reporting directly to our VP, Product, this role will be responsible for developing and evangelizing a vision and roadmap for design & user experience strategy at Homeward to turn the complex process into a simple, digital led experience.

This role is not eligible to be performed from Colorado. This position is not eligible for visa sponsorship.

In this role, you will:
  • Contribute to our overarching product vision, strategy, and roadmap by partnering closely with product management & engineering leadership.
  • Identify the design capabilities needed to accomplish our organizational goals and lead a small, high-performing team to execute them.
  • Roll up your sleeves and be hands-on as a player-coach to move quickly to deliver business results whether that’s with user interviews, survey development, workflow analysis, or mocking up features - you’re comfortable doing it all.
  • Work closely with our product management, engineering, analyst, and operation teams to intimately understand the business & design the right user experiences to accomplish business goals
  • Assess the tradeoffs between various approaches to delivering solutions and be able to clearly communicate the rationale behind that decision.
  • Lead the development of our emerging design system to ensure a consistent user experience across our various applications.
  • Seek feedback and coordinated launch efforts with every segment of the organization from Operations to Customer Service to Finance.
  • Analyze what competitors are doing in the space to differentiate and distinguish our experience.
What you’ll bring:
  • 8+ years experience designing and building simple, user-centric systems while optimizing for delivering value as quickly as possible.
  • 3+ years of managing teams in a high-growth organization while still being hands on.
  • Experience delivering within the complex environment of tech-enabled professional services 
  • You apply analytic rigor to business problems combined with a deep empathy for users and value outcomes-focused initiatives
  • You’ve designed, launched and iterated on multiple responsive web apps and features, and have a portfolio to share with our team.
  • Demonstrable mockup and prototype skills using industry standard tools such as Figma
  • Expert skills in conducting user interviews, user experience tests, and survey research
  • Expert qualitative and quantitative analysis skills
  • You’re a team player with enthusiasm about helping beyond the bounds of your day-to-day role and a high degree of flexibility and coachability
  • You’re interested in improving the complex, emotional process of buying and selling a home and making it the exciting milestone in people’s lives that it deserves to be.
  • Demonstrated experience leading a small, tight-knit, high-performing Data team and partnering effectively with Product Engineering & the broader organization to drive business results.

Our ValuesTHE GOLDEN RULE

Whether we’re dealing with colleagues or customers, we follow The Golden Rule, treating others the way we want to be treated. It’s a simple rule, but it’s also significant: we don’t prioritize money or growth over people, and we practice empathy at every opportunity.

CALM FOCUS

We work in tech and build solutions for real estate. Both are fast-paced and stressful industries. So it’s important that  we focus on the larger objective rather than rushing from one task to the next. If something is out of scope, we say “No.” If something feels rushed, we pump the brakes. This calm focus helps us create solutions our customers love.

ONE TEAM, ONE DREAM

Big problems require big solutions. We look at our customers’ experience holistically, and recognize that solving them requires collaboration across teams. This approach extends to cooperation among our three affiliate companies — Homeward, Homeward Mortgage and Homeward Title — and produces  a more integrated homebuying experience.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • AWS (Amazon Web Services)Languages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • Google AnalyticsAnalytics
    • ModeAnalytics
    • Google DriveManagement
    • JIRAManagement
    • DocuSignCRM
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail
    • HubspotEmail
    • MarketoLead Gen

Location

916 S Capital of TX Hwy, Austin, TX 78746

An Insider's view of Homeward

What's something quirky about your company?

Our culture blends tech with mortgage and title, two traditional industries. So you might hear a product team member say, “Tell me more about title insurance.” And someone from title will say, “Remind me what an MVP is.” It’s humbling to marry expertise from both of those worlds and it reminds us that we all have a lot to learn from each other.

Caroline

Lifecycle Marketing

How do you empower your team to be more creative?

Our goal as a leadership team is to help our teams understand shared goals, then support them in defining sub-goals, how to measure success, & the best practices to drive projects forward. By aligning on outcomes & successful project execution, teams can quickly experiment & learn, allowing them to explore novel solutions to deliver better results.

Colin

VP, Product

What's the biggest problem your team is solving?

We have common goals & success metrics that we point to at the company level, but there’s no single common denominator for success at the individual level. We believe there are many paths to get to the “right” solution, and so we encourage employees to leverage their unique strengths and take reasoned, and calculated risks.

Shaun

Senior Director, Product Management

What are Homeward Perks + Benefits

Culture
Volunteer in local community
Homeward's Care Team focuses on supporting team members, volunteering, and donating to non-profits
Friends outside of work
Eat lunch together
Intracompany committees
The Care Team
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Hiring Practices that Promote Diversity
Homeward's recruiter is certified as an Inclusive Talent Acquisition Provider and will be promoting Homeward at various female and minority-focused groups around Austin.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Up to 2% 401K matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
You’ll get 14 weeks of paid leave as a primary parent and seven weeks as a secondary parent.
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
We offer employees Free on-site parking.
Pet Friendly
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
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