Description

Taking care of customers is our passion here at LegalZoom. Our goal is to provide the best customer experience while helping them fulfill their own passions.

As our Instructional Designer, you will have an impact on our employees’ experience, which will fuel the way they interact with our customers.  You will analyze tasks, jobs and target audience requirements (needs analysis). This will allow you to use your creativity to curate engaging training strategies and materials and ultimately close gaps between current and desired performance.

The instructional products, materials, programs and tasks that this position will develop may include but are not limited to: 

• (Re)Design of instructor-led materials
• Supportive learning materials such as job aids or tip sheets
• On-the-Job training programs
• eLearning
• Multi-media solutions
• Updates to existing materials

Instructional Designers demonstrate knowledge of/ability to:

• Instructional systems design and development models, principles, and practices
• Adult learning theory and methodology, and their application in training delivery
• Conduct task and job analysis
• Design instructional materials, performance support products, and On-the-Job training programs
• Demonstrate skills and experience in rollout and implementation of organization-wide efforts/projects
• The ability to effectively multi-task and manage complex, multi-divisional projects
• Solves for intrinsic and extrinsic challenges impacting performance
• Demonstrate skills and experience in developing online and paper based instruction
• Use systems and application to develop/manage content
• Meet/communicate with and interact effectively with individuals at all levels
• Plan, organize and execute plans in a timely manner
• Meet aggressive deadlines
• Demonstrate skills in effective communication through the exchange of information and ideas in ways that promote mutual understanding and effective decision-making
• Respond readily to changes in the industry, environment, or organization and take constructive steps to address them
• High energy
• Be coachable and implement feedback
• Proficient in MS Office programs and experience with Articulate 360 software
• Must have flexible schedule, including availability for overtime during evenings, weekends and holidays

LegalZoom is an Equal Opportunity Employer, dedicated to diversity.