Instructional Designer

| Austin
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Description

Contract - 2 Months

About LegalZoom

We're here to make legal help accessible to all. LegalZoom transformed the legal industry with the launch of our online services and groundbreaking technology in 2001. Since then, millions of customers have counted on us to officially start and run businesses, protect brands and intellectual property, and look after loved ones through wills and trusts.

As the industry leader for over 20 years, innovation remains at the center of all we do. We're creative thinkers and problem solvers with a passion for building legal and tax products that make a positive impact on the world, and we're always looking for exceptional people to push us further.

With us, you'll do work that's as rewarding as it is challenging with a team where every voice matters and diversity, equality, and inclusion are truly embraced. Together, we'll continue to democratize the law and make a real difference in the lives of millions.

Overview

As our Instructional Designer, you will have an impact on our employees' experience, which will fuel the way they interact with our customers. You will analyze tasks, jobs and target audience requirements (needs analysis). This will allow you to use your creativity to curate engaging training strategies and materials and ultimately close gaps between current and desired performance.

You will

  • (Re)Design of instructor-led materials
  • Supportive learning materials such as job aids or tip sheets
  • On-the-Job training programs
  • eLearning (blend of self-paced and instructor-led)
  • Multi-media solutions
  • Updates to existing materials
  • Demonstrate skills and experience in rollout and implementation of organization-wide efforts/projects
  • Effectively multi-task and manage complex, multi-divisional projects
  • Plan, organize and execute plans in a timely manner
  • Meet aggressive deadlines
  • Solve for intrinsic and extrinsic challenges impacting performance
  • Meet/communicate with and interact effectively with individuals at all levels
  • Create training plans with achievable timelines considering target audience and business objectives
  • Storyboard with clear scripts and instruction
  • Effectively communicate through the exchange of information and ideas in ways that promote mutual understanding and effective decision-making
  • Conduct meetings with SMEs and stakeholders to identify, develop, and approve materials
  • Determine the appropriate assessment method(s) to gauge success
  • Respond readily to changes in the industry, environment, or organization and take constructive steps to address them
  • Consistently and effectively apply LegalZoom.com branding and positioning practices
  • Perform all of the essential functions of this position
  • Work under general supervision

You have

  • 2+ years of experience required in:

    • Applying instructional systems design and development models, principles, and practices (ADDIE, Storyboarding, Blooms Taxonomy, etc.)
    • Applying adult learning theory and methodology in training curriculum
    • Designing instructional materials, performance support products, and On-the-Job training programs
    • Conducting task, competencies and job analysis
    • Developing blended, online, ILT and paper based instruction
    • Forming and presenting recommendations to stakeholders
  • Be coachable and implement feedback
  • Proficient in MS Office programs and experience with Articulate 360 software
  • Exceptional written skills
  • BS, BA, or Certification in instructional design, educational technology or similar field preferred
  • Familiarity with contact center service channels, metrics and technologies (e.g., Salesforce, email, IVR/ACD), preferred
  • Must have flexible schedule, including availability for overtime during evenings, weekends and holidays

Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion , and provides equal employment opportunities to all employees and applicants for employment . LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Location

9900 Spectrum Dr, Austin, TX 78717

What are LegalZoom Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Perks & Discounts
Company Outings

Additional Perks + Benefits

Benefits are an important part of your total rewards package here at LegalZoom. We offer a competitive and comprehensive benefits package with various choices for your and/or family members’ welfare needs. We provide these benefits not only to support you through important events in your life, but also to enhance your life outside work and help you prepare for the future.

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