“Making Healthcare Right. Together.” is the cornerstone of all we do. Our vision is to deliver the best healthcare experience by putting brilliant minds, empathetic hearts and personalized technology to work to create meaningful relationships between our members and Care Partners. To successfully achieve our mission and vision as we operate in a dynamic health care environment, we expect Bright People to embody and uphold our core values in work and interactions, both internal and external: Be Purposeful, Be Authentic, Be Brave, Be Positive, Be Respectful, and Be Accountable.

As Senior Design Researcher you will partner with our Product Designers, Strategists and Product Owners across every digital channel of the Bright ecosystem to produce human-centered insights that power highly engaging experiences for our users. As the founding member of our design research program, you’ll play a key role in establishing design research as a discipline at Bright, by developing our strategy and defining best practices and guidelines.

ROLE RESPONSIBILITIES

• Structure human-centered research and lead the internal and partner teams through fieldwork, analysis of findings and insight development.
• Connect insights to design and collaborate with teammates to create digital tools to improve the health of the consumers we serve.
• Play a vital role as an integrated member of the larger product design team
• Regularly collaborate with designers, strategists, engineers, marketers, product analysts, and product managers.
• Manage multiple projects and competing priorities
• Create deliverables, reports, presentations, and/or videos to document and bring to life insights in an engaging and inspiring way

• Bachelor’s degree or relevant work experience.
• Six (6) years or more of design research experience with a strong portfolio of examples (insights, interview guides, recruitment criteria, artifacts, etc).
• A minimum of six (6) years of qualitative research experience with a proven ability to scope research, lead fieldwork, conduct interviews, perform desk research, lead synthesis and communicate findings to stakeholders
• Ability to synthesize research findings and to uncover and articulate insights that will inform and inspire design
• Exceptional communication and storytelling skills; fluency and confidence in inspiring teammates and partners with user-driven rationale
• Ability to work flexibly and efficiently, exercising a balance between research rigor and speed; we are looking for people who can maintain a high degree of rigor throughout, but who also experiment in their approach and methodology.
• Experience using technology and digital methods to uncover needs (e.g.: experience conducting online ethnography, implementing remote user studies, moderating/monitoring online communities, collaborating with developers to build web or digital prototypes to gather feedback, etc.).

 We’re Making Healthcare Right. Together. 

We've won some fun awards like: Great Places to Work, Modern Healthcare, Forbes, etc. But more than anything, we're a group of people who are really dedicated to our mission in healthcare. Come join our growing team!

Check out this great video showcasing just some of the fantastic Technology Team broadcasting from our ATX office!

As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of Bright Health, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

BRIGHT ON!