Lead Product Designer (Remote)

| Austin
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BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

BigCommerce is the world's leading cloud ecommerce platform for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture, app ecosystem, and market-leading performance, BigCommerce enables businesses to grow online sales with 80% less cost, time and complexity than on-premise software and powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry's, Paul Mitchell, Skullcandy, Sony and Toyota.

Our mission is to power unrivaled ecommerce success at every stage of our customers’ growth. We equip growing businesses with the world’s most effective platform for creating beautiful stores, attracting customers wherever they shop, and generating sales. Online businesses using BigCommerce can outsell and outperform those on other platforms.

BigCommerce is looking for a Lead Product Designer for our Growth Optimization team, focused on growing the BigCommerce ecosystem by improving the tools, documentation, and integration capabilities we provide to our partners. This is a design leadership role with opportunity to mentor, manage and shape the design practice and team culture. You will work on a mix of platform and product initiatives to improve the developer experience and ultimately enable merchants to better access third party solutions to help grow their businesses. 

This is a Remote Position and the ideal candidate will reside in Austin, Texas, or in any major city in the US.

What you’ll do:

  • Apply systems thinking, leadership and design skills to improve the overall end to end partner, developer and app / themes marketplace experiences. 
  • Design simple, elegant, data-driven, user-centric experiences 
  • Define the user experience through design artifacts including wireframes, prototypes, experience flows and high fidelity mockups
  • Collaborate with stakeholders to help shape the product strategy and vision for partner and developer experiences
  • Incorporate user-based research practices throughout the design / development process to ensure our product meets market, user, and design quality-markers. 
  • As a design leader you will solve business objectives, shape design team culture, help mature the design practice and drive customer value.
  • Collaborate with and lead product designers to shape and evolve BigDesign, our design systems library, to ensure our solutions are consistent and familiar. 
  • Provide consultation to Product and Engineering managers on best practices for partnering with design. 
  • Provide constructive feedback, guidance and mentorship to fellow designers

You are:

  • Collaborative. You understand that solving problems for our users is a team sport. 
  • A systems thinker. You understand how to define guidelines with structure and flexibility to make the product desirable and usable. Taking the complex and making it simple is a challenge that brings you joy.
  • Self-driven. You have superior organizational skills, integrity and great follow through on tasks. You don't get overwhelmed easily and know when to push back or drive ahead. 
  • Naturally curious. You're innovative, extremely creative and constantly looking for ways to tweak and optimize processes.
  • Pragmatic. You appreciate the latest design trends but can easily filter out what is and isn’t useful to your audience. You can look at your design solution and determine what is integral to the experience and what are ‘bells and whistles’.
  • User-centered. You care deeply about your users and take extra steps to ensure your designs are addressing their problems, down to the last pixel.
  • A leader. You’re comfortable working in a fast paced environment, and understand the design / development process well enough to know when to employ it, push back or skip steps. 
  • Fun! You're flexible, fearless, and excited to help build something awesome.
  • A utility player. You're willing to help out wherever needed.

Skills & Abilities:

  • 7+  years experience working as a product designer on a product team shipping successful products
  • Demonstrated execution of end-to-end design process from discovery to delivery, with a portfolio of work showcasing visual design, interaction design and strategic thinking
  • Experience working on developer facing products or enterprise platforms / applications
  • Experience helping lead and mentor a team of gifted creatives
  • Ability to manage working on several concurrent projects with remote teams
  • Experience working with engineering teams in a Scrum or Agile framework
  • Proficiency creating thoughtful, scalable design systems
  • Advanced skills in design tools like Figma
  • Excellent English verbal and written communication skills
  • Ecommerce experience is ideal, but not required
  • Degree in Human Computer Interaction, Information Design, Communication Design, or a related design or behavioral science discipline, or equivalent experience

What's in it for you

  • Design solutions that will be used by thousands of partners and will benefit hundreds of thousands of users

INDSP

#LI-BW1

#LI-Remote


Diversity, Equity & Inclusion at BigCommerce
 
We have the opportunity to build not only a great business but a great company, with soul. Our beliefs and commitment to diversity, equity and inclusion are a central part of achieving that.
 
Our dedication to DEI is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.
 
Current BigCommerce Employees: Please use the internal job board to apply for openings
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • jQueryFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS

Location

Our HQ is set amongst trees and nature trails in the beautiful hills of Austin. We also have a location downtown at 211 E 7th St Suite 500, 78701.

What are BigCommerce Perks + Benefits

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with Nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Friends outside of work
Eat lunch together
Intracompany committees
We empower employees to define our culture in the areas of Wellness, Community/Volunteering and Team Building through our BigCommerce Employee Resource Groups (ERGs).
Daily sync
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
BEmpowered for women, non-binary people, and allies; BProud for LGBTQ+ and allies; B-United for Veterans and allies; BCinColor for people of color and allies; BigFamily for caregivers and alli
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Subsidized placement services for child care.
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Unlimited vacation policy for salaried team members and generous accrued time off policy for non-exempt team members.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees parking in a garage on the property.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
BigCommerce offers a variety of opportunities for learning and development from training sessions and workshops, to different conferences to attend.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Career mentorship is available.
Continuing Education stipend
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

We empower our employees to define culture in the areas of wellness & fitness, community & volunteerism, and team building through local culture clubs to help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. Additionally, we use programs to support our learning culture including our Learning Through Sharing Program, Lightning Talks, Lunch and Learns, Book Clubs, and guest speakers. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work

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