Product Designer

| Austin | Hybrid
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BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

About the role 

Product Designers at BigCommerce are part of the entire product development process, from concept to launch. They work closely with product managers, UX researchers, and engineers to understand the customer problem, iterate on solutions, and ship finished designs to customers.

We are looking for a Product Designer who can cultivate an understanding of customer problems and craft experiences that will enable our merchants and their businesses to flourish and succeed. Your designs will contribute to define experiences which have a meaningful impact in the life of our merchants and partners who rely on the BigCommerce platform. Your work will involve unifying experiences across onboarding, billing and permissions, plus enabling our partners to expand our platform by contributing to our component library and expanding associated tooling and training. This role offers a unique opportunity to work on products that will enhance the BigCommerce ecosystem and greatly impact our merchants’ businesses, enabling them to grow and succeed.

What you’ll do

  • Collaborate closely with product management and engineering to identify product direction, feature set and behaviors for your product area.
  • Cultivate an understanding of your target user problem set, competitor solutions in the market and trends in e-commerce to help effectively advocate for your design solutions.
  • Create flows, sketches, prototypes, wireframes, and high fidelity mockups to communicate concepts, facilitate discussion and solicit feedback among your team and stakeholders.
  • Execute design across the entire product lifecycle and product launches. 
  • Work iteratively with engineering to ensure a high-quality implementation and user experience.
  • Represent the design team in team discussions, advocating for superior design quality and effective usability across the user experience.
  • Collaborate with designers across the organization to determine appropriate use of patterns and contribute to evolve them, ensuring our solutions are consistent and familiar.
  • Partner with product management and user research to plan and execute testing and validation of your design concepts and product rollouts.
  • Work collaboratively with design leadership to inform and improve processes, tooling and culture.
  • Lead by example - do great work and share what you’ve done with others at BigCommerce.

Who you are:

You are excited at the prospect of solving complex problems, and work enthusiastically to come up with elegant solutions that are familiar and promote ease of use. You have no qualms expressing your ideas in marker or mockup, to facilitate conversations with product managers, engineers and stakeholders, along with gaining understanding from your target users. You explore widely, but drive to consensus, seeking out feedback from stakeholders and users, taking it as a set of signals that present you with an opportunity to always iterate and improve your designs and the way you work. 

You are:

  • Collaborative. You understand that solving problems for our users is a team sport. 
  • Proactive communicator. You don’t wait for others to tell you when to do something. You seek out and make opportunities happen.
  • A systems thinker. You understand how to define guidelines with both the structure and flexibility needed to make all functional areas of the product desirable and usable.
  • Self-driven. You have superior organizational skills, integrity and great follow through on tasks. You don't get overwhelmed easily.
  • Naturally curious. You have a desire to learn about technology, design, ecommerce, your users, basically anything that will make you a better designer. 
  • Pragmatic. You appreciate the latest design trends but can easily filter out what is and isn’t useful to your audience. You can look at your design solution and determine what is integral to the experience and what are ‘bells and whistles’.
  • Motivated. You're innovative, creative and constantly looking for ways to tweak and optimize to make things better.
  • Fun! You're flexible, fearless, and excited to help build something awesome.
  • A utility player. You're willing to help out wherever needed.

Skills & Abilities:

  • 2-4 years experience working as a product designer for a SaaS (software as a service) or other enterprise / large scale digital property
  • Demonstrated execution of end-to-end design process from discovery to delivery, with artifacts showcasing information architecture, user experience, and interaction design
  • Demonstrated excellence in delivering large-scale, integrated solutions for SaaS or complex enterprise applications
  • Ability to multitask, working on several projects at once with careful attention to detail.
  • Strong English verbal and written communication skills
  • Experience using analytical tools like Google Analytics, Fullstory or other event tracking tools
  • Experience designing and prototyping in tools like Figma
  • Proven experience working in an Scrum or Agile framework
  • Have a strong passion for (and experience in) building complex enterprise-level software

Diversity & Inclusion at BigCommerce
We have the opportunity to build not only a great business, but a great company, with soul. Our beliefs and commitment to diversity and inclusion are a central part of achieving that.

Our dedication to diversity and inclusion is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.


Current BigCommerce Employees: Please use the internal job board to apply for openings


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • GoLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • Backbone.jsFrameworks
    • CircleCIFrameworks
    • HadoopFrameworks
    • LaravelFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • Vue.jsFrameworks
    • jQueryFrameworks
    • Next.jsFrameworks
    • SeleniumFrameworks
    • JenkinsFrameworks
    • ScalatestFrameworks
    • MockitoFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • RedshiftDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • JIRAManagement
    • SmartsheetManagement
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • MarketoLead Gen
    • Google HangoutsCollaboration
    • Microsoft TeamsCollaboration
    • SlackCollaboration
    • ZoomCollaboration
    • SmartsheetProject Management

Location

Our HQ is set amongst trees and nature trails in the beautiful hills of Austin.

What are BigCommerce Perks + Benefits

BigCommerce Benefits Overview

We empower our employees to think big and do great work by offering a positive work environment and outstanding benefits.

For your health: We offer multiple national medical insurance plans including PPO and HDHP options. We also offer a PPO dental plan and vision insurance.

For your wealth: We offer a 401(k) retirement plan, a Health Savings Account (HSA), a Healthcare Flexible Spending Account (FSA), and a Dependent Care Flexible Spending Account (DCRA) as pre-tax benefits. We also offer company paid life insurance up to 3 times your annual salary, as well as company paid short-term & long-term disability insurance.

For your resilient self: We care about your wellbeing in addition to your health and wealth. To assist with that, we offer paid vacation leave (15 days PTO for hourly employees and open vacation for our salary employees). All employees receive paid sick leave, paid volunteer time, and a paid wellness day. We have multiple family benefits for caregivers including paid parental leave, newborn child sick leave, adoption assistance, and a flexible return to work policy. We also offer educational reimbursements, a free BigCommerce ecommerce store, and an Employee Assistance Program.

Last, but definitely not least, we like to enjoy ourselves at work. We have company-sponsored employee programs including Employee Resource Groups, culture clubs, even virtual events.

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Open door policy
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
BEmpowered for women, non-binary people, and allies; BProud for LGBTQ+ and allies; B-United for Veterans and allies; BCinColor for people of color and allies; BigFamily for caregivers and alli
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
Company equity
BigCommerce offers equity to employees through a number of different occasions, including an annual equity performance review period.
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Unlimited vacation policy for salaried team members and generous accrued time off policy for non-exempt team members.
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
We offer employees parking in a garage on the property.
Fitness stipend
Onsite gym
Professional Development Benefits
Job training & conferences
BigCommerce offers a variety of opportunities for learning and development from training sessions and workshops, to different conferences to attend.
Lunch and learns
Promote from within
Mentorship program
Career mentorship is available.
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We empower our employees to define culture in the areas of wellness & fitness, community & volunteerism, and team building through local culture clubs that help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work.

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