Senior Research Designer
Self Financial is a venture-backed, high-growth FinTech company with a mission to increase economic inclusion and financial resilience by empowering people to build credit and build savings.
We're looking for people who share our passion and are driven to tackle challenges, find solutions and make the financial space better for the communities we serve.
Our team is passionate about challenging the status quo of the credit industry by providing people accessible tools to take control of their credit. Executing on our mission requires deep collaboration across our teams to ensure our products reach the people who can benefit from them the most, particularly the 100 million+ Americans who have no or low credit.
We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
What you will do
- Own the information architecture of modern multi-product, multi-platform customer flows
- Work with multiple teams and gather feedback from customers, both current and potential, to form hypotheses that can be validated with data trends or user testing.
- Write and conduct user tests and surveys as well as partner with a third party for qualitative testing. Present your findings directly to teams and leadership that are highly invested in user behavior. You will be our customer’s voice.
- Work with product, design and engineering on wireframing solutions to the friction areas you identify as well as planning the user experience for new products and features.
- Create research reports that are clear, concise and action-oriented to guide next steps.
- Become an authority on our pattern library to maintain a high level of consistency throughout all of Self’s platforms and products.
- Understand and champion our customers, always.
- Impact real peoples lives in a meaningful way.
What you bring
- 2-3 years of experience with user experience research and design.
- Experience with using (and enforcing) component libraries.
- Experience in writing and conducting usability tests, as well as interpreting and delivering findings to various teams.
- Extensive knowledge of modern user interactions and flows across both native app and desktop experiences.
- A highly collaborative and curious attitude, and the ability to give and receive constructive feedback.
- A desire to multitask and wear many hats autonomously.
- An ability to genuinely empathize with customers and extrapolate what will serve them best.
We have the compensation and benefits you expect. But, there's one thing that Self Financial can offer that many startups cannot: we can positively change the world, while making a profit. We are a team of Builders, empowering our customers to build their dreams. We have a Do the Right Thing ethos in all that we do, and we hope you value that approach, too.
Our perks include:
- Stock options
- Quarterly performance-based bonuses
- Generous employer-paid health, vision and dental insurance coverage
- Flexible vacation policy
- Educational assistance
- Free gym membership
- Casual dress code
- Team building events and activities
- Remote work arrangements/ flexible work schedule
- Paid parental leave
Self Financial requires all employees hired to successfully pass a background check.
We are an Equal Opportunity Employer.