Manager, Digital Design
About H-E-B H-E-B is one of the largest, independently owned food retailers in the nation operating over 400 stores throughout Texas and Mexico, with annual sales generating over $25 billion. Described by industry experts as a daring innovator and smart competitor, H-E-B has led the way with creative new concepts, outstanding service and a commitment to diversity in our workforce, workplace and marketplace. H-E-B offers a wealth of career opportunities to our 109,000+ Partners (employees), competitive compensation and benefits program and comprehensive training that lead to successful careers.
The Product & Design Team is on a mission to design and build the absolute best software and experience for customers and employees while driving exceptional business results. We mix user-centric design with business savvy, focusing on two key user segments:
- Consumers: a compelling digital experience that captures everything inspiring about food, while delivering incredible convenience and simplifying the grocery experience to be nothing short of delightful
- H-E-B Partners: we arm H-E-B partners across the company with world class business applications and tools to thrive in their jobs so together we can ensure that the customer experience is top notch online, in-store, or anywhere else
As a Senior Manager of Digital Design, you'll...
- Be the expert your reports count on for guidance and inspiration
- Have the freedom to define how design operates at H-E-B Digital
- Help shape design standards / processes across the Product & Design team
- Be part of a small, growing team (to start), which translates to you having a big personal impact
- Have huge opportunity for growth--H-E-B Digital is on the way up, creating exceptional career paths for exceptional design talent
- Be surrounded by top talent; we constantly raise the bar, and all get better along the way
We're looking for:
- Someone who knows design inside and out, and loves helping designers grow in their careers
- Education (formal or otherwise) in design, UX, HCI, cognitive psychology, or a related field
- 7+ years of experience with a proven track record in design with demonstrated impact
- 5+ years of experience managing designers and cross-functional projects
- Experience working in the grocery, retail, supply chain sector, or service design
- Enterprise design experience
What is the work?
Management:
- Manages Designers; leads Experience and Product Designers, Design Technologists, Design Researchers, and Content Designers to support initiatives, methods, processes, and operations, and continued scaling of the Design Team and craft
- Spends most of the time using independent judgment making employment-related and business decisions, including product and department related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding, or resolving Partner-related matters
- Provides thought leadership on areas of Design craft through education and identifying areas to level up the team
- Allocates and manages Design resources; implements team structures, budgets, and resources
- Trains, coaches, and mentors on Design Thinking methods and processes; enables and encourages cross-functional participation
- Manages process and people leveraging and enabling the teams different design skills, including design research, information architecture, service design, interaction design, visual design, content design, and prototyping
- Serves as Design point of contact for stakeholders
- Continuously drives design and deliverability to improve the internal business facing experience
- Navigates the organizational ecosystems; applies understanding of systems-level implications of design decisions of assigned Designers
- Collaborates with product managers, engineers, designers, data scientists, and other stakeholders in an agile, sprint-based environment
Do you have what it takes to be a fit as a Senior Manager of Digital Design at H-E-B?
- Expert knowledge of human-centered design and how to advocate / educate on the power of design thinking and HCD
- Advanced verbal and written communication and storytelling skills
- Strong interpersonal and influencing skills
- Strong critical thinking, analytical, and decision-making skills
- Design workshop planning and facilitation skills
- Design process and project management skills
- Proactive and tactical and strategic problem-solving skills; ability to think in systems
- Ability to creative new ways to bring definition and alignment to ambiguity
- Ability to think through complicated design systems and challenge existing constraints
- Ability to comprehend complex information and requirements from multiple stakeholders and subject matter experts to create meaningful design solutions
- Ability to maneuver complex situations sensitively and quietly, to get things done via formal and informal channels
- Ability to present and explain solutions and decisions to stakeholders in a style that fosters collaboration and consensus building
- Ability to manage multiple priorities and deadlines and shift focus between projects
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