About OJO

OJO envisions a world where everyone has what they need to own a home. We know that homeownership is one of life’s most complex decisions and access to trusted advice and expertise can be the difference-maker. Through the fusion of machine intelligence and human expertise, we meet people wherever they are in their home journey to provide deeply personalized guidance and support. 

Our intuitive technology learns each individual’s needs and preferences to provide a tailored experience whether they’re buying, selling, or managing their home as an asset. We then help them to move forward when the time’s right — with support, knowledge, and confidence.

From our network of top-rated agents we’ll match homebuyers and sellers with the expert who can best support their specific journey. We introduce agents and loan officers to consumers at just the right time, and underpin the connection with tools and insights to ensure a best-in-class experience.

As part of our team, you’ll help create the experiences that help level the playing field in real estate, so that all people — regardless of race, class, or gender — can experience the gateway to wealth and the security that home provides. 

About the OJO Product Design Team

The OJO Product Design Team is a collection of designers with unique skills, passions and superpowers that together with our product and engineering partners, define and iteratively develop the cross-channel experiences for our customers. We highly value curiosity, innovative thinking, risk-taking, story-telling, measurement, analytics, and above all, a deep focus on our customers:

· Homebuyers & sellers

· Real estate agents and mortgage providers

· Internal OJO team members such as

 o Customer Experience Representatives (CERs)

 § Call center for contacting customers and assessing their needs.

 o Customer Concierges

 § Communications platform to follow up with customers & service providers to see  how things are going.

 o Artificial Intelligence Trainers (AITs)

 § These team members utilize a platform that helps to make OJO technology smarter & faster to better serve our customers

If you want to work in an incredibly fast-paced and innovative environment, come join us!

The Role

OJO Labs is looking for a Senior Product Designer to impact thousands of consumer home shoppers and real estate agents by joining the OJO Agent Experience Team.

You will help shape the future of the technology and tools used by agents within the OJO Select Network to further help their clients make one of the most important purchases of their lives. OJO utilizes technology-driven decisions and rich data sets to advise agents how they might further help their clients take next steps and deliver a better real estate experience to them. 

Using rapid iteration, and A/B testing protocols, you will work closely within a collaborative cross-functional team, to create digital experiences that enable agents to better help those they serve. 

Responsibilities:

• Work closely with the other designers, product managers and engineers of our Agent Advisor Team as well as our OJO Select Network recruiting and operations teams, to assist in defining the service experience and corresponding tools that will deliver on OJO’s vision of a better and more equitable homebuying experience while delighting our agents. 
• Partner with cross-functional teams of product and engineering to identify problem areas and opportunities for improvement. 
• Help the team define both long term vision and feature-level requirements and communicate changes to internal team members.
• Initiative-level UX/UI design which includes visual design, interaction design, and intended changes of human behavior.
• Use quantitative and qualitative methods to uncover user patterns, behaviors and intent; help define user problems and translate these findings into opportunities for effective and measurable solutions
• Lead design reviews and critique
• Map product requirements to design elegant agent-facing tools and service experience flows, prototyping interactions across mobile and desktop platforms 
• Deliver production ready designs for development and collaborate directly with engineers to support an iterative product development process within an Agile environment.

Requirements:

• 3-5 years experience working with Product Managers and Engineers turning design to code and shipping products into the marketplace with an accompanying portfolio
• Knowledge and strong ability to advocate for basic design principles
• Experience working within and actively contributing to a design system
• Deep knowledge of Figma
• Working knowledge of other prototyping, wireframing and mapping tools.
• Experience in conducting and participating in qualitative user studies




Bonus Points:

• Knowledge of, and experience designing for consumer/provider marketplace dynamics
• Knowledge of, and experience designing for behavior change and employing engagement loops
• Experience in quantitative data analysis a plus
• Knowledge of real estate industry
• Experience designing mobile applications
• Experience designing for scale 

You Enjoy:

• Designing products with an end-to-end “big picture” experience in mind, knowing that it’s not just about a fine-tuned design, but how the people interact with the end-to-end service that matters.
• Participating-in user research/testing with product users 
• Translating foundational, generative, and evaluative research into insights, opportunities and new UX concepts
• Having a strong voice to inform others on how the product you work on impacts both our customers and our business
• Leading the ideation of full product and feature-level work and managing design compromises with team members
• Solving complex design and interaction problems that impact multiple systems and teams 
• Hearing feedback from Product, Design and Engineering team members, and can both defend designs and make changes as necessary
• Collaboratively shipping, testing, and iterating, on productivity-tool-based products and features for web and native app development 
• Communicating complex ideas or concepts to non-tech, non-design-oriented colleagues and stakeholders 
• Balancing multiple tasks in a fast-paced environment and striking the balance between sketches, process flows, wireframes, Lo-fi & hi-fi prototypes 

What do we have to offer?

● You get to work with the best of the best

● A collaborative, respectful environment where your voice will always be heard

● Competitive Salaries 

● Equity 

● Unlimited/Open PTO Policy

● Dog-Friendly Workplace 

● Commuter Stipend or Free Parking 

● Optimum Workspace Subsidy

● 70% Coverage of Employee and Dependent Health Premiums 

● Promote from Within Philosophy 

● Volunteer Program 

● Many More – We have a whole team dedicated to making OJO an awesome place to work! 

Our Team

With offices all over the world, our award-winning work environments blend meaningful impact and employee satisfaction. We have offices in Austin, Texas; Minneapolis, Minnesota; San Mateo, California; Chicago, Illinois; Toronto, Ontario; and Vieux Fort, St. Lucia.

OJO has received multiple workplace awards, including Fortune Best Workplaces in Technology, Inc. Best Workplaces, and Austin Business Journal’s Best Places to Work. Every person at OJO has a significant impact on our evolving product, team, and culture, which is why we hire the best technical, creative, and operational minds.

Virtual Life at OJO

At OJO, we care and listen deeply to the needs of our team to ensure they are comfortable and have the necessary tools to be productive while working from home during the pandemic. We strive to allow a balance and separation between home and work life, and provide support and a flexible working schedule so that employees are able to focus on what’s important to them. The leadership team at OJO has decided that we will work from home indefinitely. As safety allows, offices will open and employees will have the option of accessing them to work. We will continue to monitor and respond to COVID-19 proactively, while adhering to safety precautions provided by medical leadership.

OJO is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law.