Senior Product Designer (UX)
RealWork Labs is a software company providing solutions to help home service providers transform their quality work into an enhanced online presence that drives visibility and new customer acquisition. We democratize content marketing by enabling service provider teams to easily capture video testimonials, check-ins, reviews, and real photos from job sites. Our products have been shown to help our customers develop real equity in their online presence, replacing expensive solutions from traditional SEO services and lead companies. RealWork Labs is based 100% in the US and headquartered in Austin, TX.
The Role
We are looking for a stellar Senior Product Designer that will work closely with Product Management and Engineering to help translate user goals and business objectives into engaging products. Along with Product Management, you will take ownership of a product area, and be involved in all parts of the product design process: from research, to iteration validation, and through delivery of high fidelity designs for Engineering. You will also work hand in hand with engineers to ensure design solutions are technically feasible.
Responsibilities
- Co-own a product with your Product Management and Engineering counterparts. Together you will drive the product vision
- Work closely with Product Management to translate user needs and business goals into engaging products
- Conduct user research to build empathy around our users’ needs and pain points, and synthesize the findings to develop actionable insights for your product team
- Working both independently and in collaboration with the Product Design team – map out user flows, wireframe persona-based scenarios, craft intuitive interactions for complex use cases and deliver high fidelity visual designs, etc
- Validate designs with users and internal stakeholders
- Work hand in hand with Engineering to ensure designs are technically feasible and verify that features are implemented as designed
- Ensure proper use of a design language system, and work with the broader Product Design team to extend the design language system and workflow patterns as needed
- Communicate ideas and solutions to a wide variety of key stakeholders
Qualifications
- At least 3-5 years experience working as a product designer on web-based and mobile products
- Experience conducting user research (i.e. observational customer interviews; usability testing)
- Strong visual design skills to further establish the overall design direction for our products
- Portfolio of work showcasing your diverse experience at each stage in the design process
- Ability to isolate customer needs and turn ambiguous problems or ideas into a clear, simple design with minimal guidance
- Deep empathy for users - you love meeting and learning from all users
Bonus Points
- Experience with our current users - Home service business owners, technicians and contractors
- Hands on experience with front-end web technologies
- Analytics and data visualization design experience
Our Benefits
- Startup environment within a stable, industry-leading company
- Competitive salary, bonus & equity
- Health, Dental & Vision benefits
- Generous parental leave policy
- Regular team outings & events
- Unlimited PTO
- Flexible hours and remote-work friendly
RealWork Labs is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local, state, and federal law or ordinance.