Senior Product Designer

| Austin

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

BigCommerce is looking for a talented Sr. Product Designer to join our team. In this position, you will partner with fellow designers, product managers and engineering teams to craft human-centered product experiences that empower our merchants to sell more.

 This is an exciting opportunity to be both strategic about product vision and hands-on in the development of user experience. As a member of the Catalog & Channels team you’ll be empowering our merchants to sell their products on Amazon, Facebook, Instagram and beyond. As a member of BigCommerce Design, you’ll help grow a budding global design culture. 

What you’ll do:

  • Use empathy and design thinking to create user-centric solutions for complex UX problems
  • Drive user research and discovery workshops to generate insights and define problem statements
  • In collaboration with product management and engineering, define UX strategies for new product experiences
  • Lead and execute design across the entire product lifecycle and multiple product
  • launches
  • Collaborate with UX and visual designers from other teams and offices to ensure our solutions are consistent and familiar
  • Lead user-based research to ensure our product meets market, user, and design quality-markers
  • Contribute to our Design Language System and React component library
  • Own all aspects of the design process from concept to execution

Who You Are:

  • Collaborative. You understand that solving problems for our users is a team sport.
  • A systems thinker. You understand how to define guidelines with both the structure and flexibility needed to make all functional areas of the product desirable and usable.
  • Self-driven. You have superior organizational skills, integrity and great follow through on tasks. You don't get overwhelmed easily
  • Naturally curious. You're innovative, extremely creative and constantly looking for ways to tweak and optimize the process
  • Fun. You're a charismatic people person who can talk to anyone; you're flexible, fearless, and excited to help build something awesome
  • Pragmatic. You appreciate the latest design trends but can easily filter out what is and isn’t useful to your audience. You can look at your design solution and determine what is integral to the experience what are ‘bells and whistles
  • Motivated. You understand the impact of a highly-satisfied, excited crew; you are slightly obsessive-compulsive about building strong relationships through candid conversation.
  • A utility player. You're willing to help out wherever needed

Skills and Ability

  • Experience with user research and conducting user interviews
  • Demonstrated understanding of end-to-end design process from discovery to execution, information architecture, user experience, and interaction design
  • Experience delivering large-scale, integrated solutions for SaaS or complex enterprise applications
  • Ability to multitask, working on several projects at once with careful attention to detail.
  • Knowledge of design tools like Figma, Sketch and FullStory
  • Proven experience in working in an Scrum or Agile framework
  • Comfort in ambiguity

Preferred Experience & Qualifications:

  • 5+ years’ experience product or software design; eCommerce experience is ideal, but not required
  • Degree in Human Computer Interaction, Information Design, Communication Design, or a related design or behavioral science discipline
  • Demonstrated understanding of information architecture, user experience, and interaction design
  • Excellent verbal and visual communication skills
  • Demonstrated excellence delivering large-scale, integrated solutions
  • Ability to multitask, working on several projects at once with careful attention to detail
  • A portfolio that demonstrates experience designing user interfaces and interactions

Diversity & Inclusion at BigCommerce

We have the opportunity to build not only a great business, but a great company, with soul. Our beliefs and commitment to diversity and inclusion are a central part of achieving that.

Our dedication to diversity and inclusion is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.

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Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement


We're downtown at: 211 E 7th St Suite 500, Austin, TX 78701. We also have an amazing office in NW Austin: 11305 Four Points Drive, Austin TX 78726.

What are BigCommerce Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Diversity Program

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

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