Senior Service Designer - Remote at CCC

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CCC is the technology platform for the underwritten assets economy. CCC technology, insights, and support connect industries – insurers, automotive manufacturers, collision repairers, parts suppliers, lenders, fleet operators and more – to advance decision-making, productivity, and customer experiences for thousands of clients worldwide. Clients leverage CCC’s network management, data management, AI, operational workflows and customer experience solutions to efficiently scale, interact, transact and achieve their unique business objectives. CCC was ranked a best mid-sized company to work for by Forbes (2019). BuiltIn Chicago, Austin and LA named CCC a top place to work in 2020. Diverse perspectives and experiences are core to CCC’s success and award-winning culture of more than 2,000 employees worldwide. We hold inclusion as a core value and are committed to celebrating and cultivating the diversity of our team. With a 40+ year track record of innovation, CCC’s tenacious spirit and growth mindset turn next generation technology into real world solutions and empower team members to expand their knowledge and potential. Headquartered in Chicago, CCC has 11 locations worldwide. CCC’s principal PE investors are Advent International, Technology Crossover Ventures, and Oak Hill Capital Find out more about CCC by visiting cccis.com.

Job Description Summary

Meeting human needs is at the heart of CCC’s mission and as such, we’re always striving for a deeper understanding of our customers, the jobs they do and the ecosystem they’re a part of. As a key member of our design and innovation team the Sr. Service Designer will play a key role in revolutionizing our suite of offerings by applying the broad-range of design thinking methodologies in their day-to-day work. In addition to leading cross-functional teams in the creation of end-to-end services and digital products, this individual will have a strong entrepreneurial drive that enables them to confidently navigate ambiguity with a positive attitude and creative approach to collaboration.

Job Duties

  • Guide product management in defining problems to be solved and the value to be delivered
  • Facilitate engaging service design workshops for a range of stakeholders, from individual contributors to C-suite executives
  • Frame, plan and conduct empathy-based user research and design activities (from contextual inquiry to user validation)
  • Identify unmet needs, insights and opportunities across a broad and complex market and product landscape
  • Understand and map complex processes through service blue-printing, user journeys and process flows
  • Create research reports, based on the synthesis of business data in conjunction with user research
  • Provide fact-based evidence to help drive future roadmap activities
  • Plan and execute co-creation workshops in order to drive alignment, creativity and process improvement
  • Create design assets when appropriate, such as concept models, presentations, wireframes and prototypes
  • Understand the difference between “design theater” and critical activities and know when to use them

Qualifications

  • 5+ years of experience as a senior service designer or in a similar role
  • Previous experience working within complex and technical ecosystems
  • Consulting experience is a plus
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Technology we use

  • Engineering
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • KubernetesLanguages
    • DockerLanguages
    • Android SDKLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • DjangoFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • PlayFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • AccessDatabases
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • MariaDBDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases
    • NoSQLDatabases

Location

We're located within walking distance of The Domain. This is an open-air center located in Austin and is one of the area's top destinations.

An Insider's view of CCC

What kinds of technical challenges do you and your team face?

Telematics is a big part of the IoT ecosystem. We're working on emerging technologies like Blockchain, Data Science, Hyperscale Computing, and Machine Learning. We're doing things today that are in demand for the future.

Sam

Manager, Software Development

How do you empower your team to be more creative?

Step in. There are so many opportunities in so many areas. Do not allow your title or your current role to define you. If you have interests in areas outside your current position, make it known. Seek out mentors and colleagues in other areas that excite you. Own your growth and be a person who drives solutions.

Shelly

Vice President, Telematics

What are CCC Perks + Benefits

CCC Benefits Overview

Perks are fun, but they should also be highly functional. So we offer more than just free coffee and gym membership benefits (though we've got those, too). We offer comprehensive and well thought-out benefits for your health, happiness and bank account.

Culture
Friends outside of work
Eat lunch together
Daily sync
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
CCC's Flexible Spending Accounts (FSA) help employees cover out-of-pocket expenses with pre-tax contributions for medical, dental, vision, prescription drug, and dependent care expenses.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
CCC's wellness programs include Interactive Health, SmartDollar, and Naturally Slim. All of these are provided free of charge
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Flexible Work Schedule
Remote Work Program
Our remote work program CCC allows employees to work remotely pending their team and manager's discretion
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Promote from within
Continuing Education stipend
Online course subscriptions available

Additional Perks + Benefits

We know that investing in employee development is crucial. Employees have access to the CCC Learning Academy. The CCC Learning Academy was created as an internal platform for you as an employee. You come here to learn new skills such as time management, cooking, financing a home or career and business development. We empower our employees to learn within these four walls, but then go out and collaborate on these ideas with friends and family

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