How many times have you called a business and quickly become frustrated? Providing your account number over and over again. Long silences while the rep looks up basic information. It’s an everyday stressor that’s outdated and unnecessary. It’s also why we started Tenfold.

Our software enables businesses to have better customer conversations. When you talk to a company using Tenfold, the rep has all your relevant information right in front of them, in one place. The important details about the customer are no longer hidden from the person trying to serve you. Best of all, it works in real-time and behind the scenes. Our mission is to put bad customer service out of business, on the phone or wherever it may hide.

Watch our demo video - https://vimeo.com/198699478

Tenfold Culture video - https://www.youtube.com/watch?v=TrdC8yc7jPU

It's an exciting time to work at Tenfold. Every second of the day consumers need to contact support agents and buyers need to contact salespeople. You have the opportunity to make this human connection more delightful. Tenfold has not only revolutionized the speed and connections of services but we are transforming the customer service experience. Tenfold is looking for the best and brightest to help lead that transformation.

Job Description:

We are seeking a Senior UI Designer with at least 6 years experience and an expert knowledge of enterprise product design. This is a full-time position and can be remote or work in San Francisco, CA. Candidates must live in the US.

The Senior UI Designer will report to the VP of User Experience and work closely with Product Management and Engineering to define, refine, and create the best user experience across various products and customer touch points.

Responsibilities:

• Own the pattern library and create new assets
• Prototyping features InVision from a Sketch/Craft/Lingo workflow
• Create animated prototypes in Framer and/or Hype
• Quickly produce appropriate assets needed by the development team
• Create prototypes in various fidelities
• Design gorgeous product interfaces
• Ideate with UX Researchers to present solutions
• Create diagrams and wireframes for PRD’s
• Design dashboards and product pages from whiteboard meetings

Requirements:

• 5+ years experience in visual user interface design
• Deep understanding of design, prototype, and research disciplines
• 3+ years in enterprise SaaS preferred
• Launched at least 3 SaaS products
• Experience working with engineers and developers
• Detailed oriented product design discipline
• Strong written and presentation skills
• Working knowledge of current web technologies
• A roll-up-the-sleeves attitude when it comes to design and UX
• Experience working in an Agile environment

About Us:

Tenfold is Austin’s fastest growing startup backed by funding from Andreesen Horowitz. Our platform connects company's phone systems with CRMs, ERPs, Marketing systems and other systems of record and provides users with a unified view of the data. Built for enterprises and high-growth companies, Tenfold helps companies increase revenue and build better relationships with their customers by allowing them to measure, analyze and improve every aspect of the customer journey. Our software connects your existing phone system with any CRM or system of record. Tenfold optimizes the way companies sell, service & support their customers while enabling them to measurably improve the customer experience. Tenfold helps companies open customer relationships that will continue to grow and create value over time, while at the same time enabling them to retain these relationships by providing an exceptional customer experience. Tenfold’s enterprise clients are connecting their phone systems with an average of 9 different systems of record.

Highlights of our product’s capabilities include:

• Click to dial
• Automatic Call logging to CRM
• Edit, Relate or create new records, leads, opportunities, cases or tickets
• Send notification emails by @mentions
• Call analytics and Gamification Call Activity
• Email template integration
• Assign follow-up tasks
• Link to call recording in CRM
• Leads slipping away notifications
• Launch online video meetings
• Social profile integration

The Perks & Benefits

• Competitive salaries
• Stock Options (become an owner in the company)
• Incentive compensation based on successful attainment of measured goals
• Employee medical and dental coverage
• Short and long-term disability
• Life and AD&D Insurance
• Generous vacation time
• 24/7 parking near UT Campus in Austin
• Rapidly growing organization poised for growth and career development
• A beautiful office space with lots of natural lighting
• Exciting customer base and quality opportunities for advancement
• Austin Hottest Startups Watch list 
• Austin A-List best businesses in Growth phase