Senior UX Designer

| Austin | Remote
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Overview

At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa.

 

The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy.

 

The Khoros Community Experience Group (CXG) is looking for a Senior Designer who brings a well-developed sense of design process and best practices, has past experience working in product organization, and has put their design leadership skills to work in a collaborative team environment. This is a customer facing role requiring impeccable presentation skills and consummate communication acumen.

 

We are passionate about Human Centered Design, and primarily focus on customizing our Community product, enabling the world's top brands forge relationships directly with their customers. We're looking for a like-minded designer to join our team, who is well-versed in HCD methodology: ideate, make, learn, and iterate. 

Responsibilities

  • Get to know our Community product inside and out. Develop a thorough working knowledge of its capabilities and constraints.
  • Learn to use the CXG Design Library, and how to apply customer branding to our out-of-the-box product, with the goal of helping to expand and govern its evolution.
  • Be a champion, both internally and with our customers, of human centered design best practices - design sprinting and workshopping, interaction design, visual design, inclusive design.
  • Partner with and mentor Technical and Creative designers by reviewing work and delivering feedback, sharing expertise on toolsets, and ensuring the entire team is abiding design and process best practices.
  • Assist Design Lead in project planning, then execute that plan from start to finish with minimal supervision.
  • Plan and execute design research activities such as heuristic analyses, and creating UX deliverables such as personas, journey maps, and content for customer-facing presentations.
  • Assist Design Lead and Strategists in Co-facilitating Design Sprints and workshops.
  • Maintain existing Design Library to ensure assets are available and current for the design team to execute against.
  • Facilitate the onboarding and training of new hires.

Qualifications

  • Bachelors degree or equivalent experience
  • 6-10 years experience in three or more of the following practice areas: interaction design, visual design, inclusive (accessibility / A11y) design, prototyping, UX research
  • Solid command of Sketch and Invision. Bonus: experience using Abstract, Marvel, and/or Figma.
  • A solid grasp of CSS and HTML, and a track record of successful team collaboration.
  • Impeccable craft and uncompromising attention to detail. One might say, a perfectionist.
  • Bonus: Previous exposure to our Community product; experience working with Design Systems; creating prototypes; assisting with research; familiarity with Design Sprinting.
  • Has a leadership mindset - a thirst to be a great partner to our customers and internal team, a strong desire to mentor, and a personal dedication to creating exceptional work.
  • Up to 20% Travel required
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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • KubernetesLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • RedisDatabases
    • SalesforceCRM
    • OutreachEmail
    • MarketoLead Gen

Location

Khoros’ headquarters is in Northwest Austin. For the safety of our employees and communities, we’re working remotely during COVID-19.

An Insider's view of Khoros

What are some social events your company does?

Khoros embodies cultural diversity through inclusivity and team engagement. Not only do we offer daily catered lunches and weekly bootcamp and yoga classes, but we organize unique monthly happy hour experiences (mixology contests, candle making, mindfulness classes), quarterly volunteer opportunities, and partnerships with local nonprofits.

Laura Whitefield

Senior Executive Assistant & Cultural Specialist

What does your typical day look like?

My day starts with a quick check of Slack for anything urgent. Daily meetings include selecting new vendors, working on implementations, supporting the business with projects, or having 1x1s. I try to block time for focused project work, daily walks, and lunch away from my desk. In between, I'll catch up on our social Slack channels!

Deb de Freitas

Director, Business Systems

How do your team's ideas influence the company's direction?

It’s our mission to internally plug Strategic Services into every team throughout Khoros. We’re super-users of the product, so we provide input and feedback. We interact with customers daily, so we convey what they’re asking for, and we want to facilitate collaboration to make an even stronger “One Khoros.”

Spike Jones

General Manager, Khoros Strategic Services

What makes someone successful on your team?

Heart. It's rare to work in a culture that values who you really are, but it can also be a lot to ask if you're not used to it. Team members who can let their walls down and make their work personal truly thrive in our environment.

Jenn Longbine

Director of Talent Acquisition and Experience

What are Khoros Perks + Benefits

Khoros Benefits Overview

Our employees are the heart of Khoros. That’s why we offer comprehensive benefits, so they can take care of themselves, their families, and also lead a healthy work-life balance. This includes competitive health & life insurance plans, in addition to wellness benefits and programs. Each Khoros office also features location-specific perks, such as commuter benefits, catered lunches, and recreational clubs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Khoros provides Austin employees with free lunch on Monday, Wednesday and Friday and breakfast on Tuesday and Thursday.
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
$50/month offered for employee wellness
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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