About CCC
CCC Intelligent Solutions Inc. is the technology platform for the P&C insurance economy. CCC technology, insights, and support connect industries - insurers, automotive manufacturers, collision repairers, parts suppliers, lenders, fleet operators and more - to advance decision-making, productivity, and customer experiences for thousands of clients worldwide. Clients leverage CCC's network management, data management, AI, operational workflows and customer experience solutions to efficiently scale, interact, transact and achieve their unique business objectives. CCC was ranked a best mid-sized company to work for by Forbes (2019). BuiltIn Chicago, Austin and LA named CCC a top place to work in 2020, 2021 & 2022. Diverse perspectives and experiences are core to CCC's success and award-winning culture of more than 2,000 employees worldwide. We hold inclusion as a core value and are committed to celebrating and cultivating the diversity of our team. With a 40+ year track record of innovation, CCC's tenacious spirit and growth mindset turn next generation technology into real world solutions and empower team members to expand their knowledge and potential. Headquartered in Chicago, CCC has 6 locations worldwide and is listed on the New York Stock Exchange (NYSE: CCCS). Find out more about CCC Intelligent Solutions by visiting cccis.com.
Job Description Summary
We're a fast-growing company passionate about creating powerful digital experiences using a human-centered approach. The key to our success is our holistic view of design. We engage designers from the very beginning of an initiative, where the strategic vision is considered and where the most impact can be made. As a senior member of our Design Center of Excellence, the person in this role will be responsible for driving cross-functional collaboration, resulting in the delivery of new value for our customers. By combining a sharp mind for business, and the full suite of design thinking methodologies, the Senior User Researcher is adept at working with users and stakeholders at all levels, creating clarity, alignment, and excitement around key strategic initiatives. From strategy and research to prototyping and validation, CCC designers are given the ownership and opportunity that few companies can provide.
Job Duties

• Frame problems and develop hypotheses to be tested
• Plan and lead research, workshops, and discovery initiatives
• Map complex processes through JTBD, service blueprints, user flows, use cases, etc.
• Identify and articulate personas, pain points, insights, and opportunities
• Develop concepts, wireframes, and prototypes, guided by SME and user input
• Provide insight-driven recommendations to help drive product portfolio roadmaps
• Guide and mentor stakeholders in design thinking techniques

Qualifications

• 5+ years of experience as a User Researcher, or full stack UX designer specializing in research
• Entrepreneurial mindset, with a bias toward action and ability to self-manage
• Demonstrated ability in leading the UX of enterprise platforms
• Excellent communication and relationship-building skills
• Consulting or agency experience is preferred
• Insurance or similar industry experience is a bonus

** Please provide a link/pdf with your work samples (or case studies), demonstrating your skills as a user experience practitioner. **