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Senior UX Writer

| Austin

About CrowdStrike
CrowdStrike is the leader in cloud-delivered next-generation endpoint protection, threat intelligence, and pre- and post-incident response services.  With the ability to collect and process over 100 billion events a day, CrowdStrike has revolutionized endpoint protection by being the first and only company to unify next-generation antivirus (AV), endpoint detection and response (EDR), and a 24/7 managed hunting service — all delivered via a single lightweight agent.  We are one of the World's Most 50 Innovative Companies according to MIT, and one of Forbes Most Promising Companies. Our growth and innovation are driven by incredible employees who deliver unmatched customer success.   

We have received a number of exciting awards including:

  • October 2018: 100 Best Medium Workplaces Second Year in a Row by Fortune magazine.
  • June 2018:  Closed over $200 million, led by General Atlantic, Accel and IVP, with participation from March Capital and CapitalG (Google), achieving a valuation of more than $3 billion.
  • April 2018:  CrowdStrike Wins SC Award for Best Security Company Second Year in a Row.

About the Role
We are CrowdStrike, a fast-growing security company that protects our wide range of customers from cybersecurity attacks. We’re investing in ongoing development of a world-class user experience to help fight against some of the most sophisticated attacks in the world.

As our UX Writer, you partner closely with the UX team to author clear, concise, conversational text that helps customers do their jobs well. You’ll set the example for best practices in UX writing amongst your peers. 

You’ll be joining a cross-functional, global UX team composed of designers, researchers, writers & UI engineers collaborating closely to deliver the best possible experience for our customers.

Responsibilities:

  • Write thoughtful, helpful UX microcopy: headings, labels, calls to actions, errors.
  • Define the problem space, discover what the customer needs to know, and help customers complete tasks, based on research, interviews with subject matter experts, and using the product.
  • Partner closely with designers, researchers, writers, and engineers.
  • Explore and test content by partnering with UX research and QA.
  • Own and drive projects independently, while sharing your work frequently in critiques.
  • Work from and contribute to style guide. Participate in developing and refining our voice and tone.
  • Advocate for the customer in all aspects of your job.
  • Work at both a detailed level and a strategic level.
  • Work with remote teams.

What You'll Need

  • Exceptional at exploring a customer’s problem space end to end, and choosing words that set them up for success.
  • Exceptional audience analysis, written and verbal communication, and problem solving.
  • Played a major role in writing UI text for complex flows, particularly ones that help people do their job.
  • Passion for finding the exact words or recommending interactions where words aren’t needed.
  • Strong grasp of user experience fundamentals.
  • Portfolio of writing samples

Bonus Points:

  • Knowledge of and experience with technical audiences, cybersecurity, and startups strongly preferred.
  • Demonstrated ability to make complex technical subjects easy to comprehend.
  • Passionate about seizing opportunities for improvement at every turn.

Benefits of Working at CrowdStrike:

  • Market leader in compensation + stock options
  • Competitive vacation policy
  • Comprehensive health benefits + 401k plan (US only)
  • Paid paternity and maternity leave, including adoption
  • Flexible work hours and remote friendly environment
  • Wellness programs
  • Stocked fridges, coffee, soda, and lots of treats
  • Peer recognition
  • Inclusive culture focused on people, customers and innovation
  • Regular team activities, including happy hours, community service events 

CrowdStrike believes that diversity and inclusion among our organization is essential to our success as a global company, and we seek to attract, retain and empower the industry’s best and brightest from a diverse talent pool. 

CrowdStrike is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. 

Read Full Job Description

Technology we use

  • Sales & Marketing
    • SalesforceCRM

Location

Fantastic downtown location walking distance to awesome restaurants and happy hour spots.

An Insider's view of CrowdStrike

What's something quirky about your company?

Our mascot is a falcon so the SDR team puts falcon in front of activities - for example when we do team stretches when everyone needs to get up from their chair and take a break we call it Falcon Stretch

Jessica

SDR Manager

How does the company support your career growth?

CrowdStrike does an awesome job at promoting from within. I started as an SDR a little of a year ago and am now an SDR Manager! When departments are looking for new hires the SDR org is the first place they look for internal promotions.

Jessica

SDR Manager

What are CrowdStrike Perks + Benefits

CrowdStrike Benefits Overview

We offer flex schedules, a comprehensive benefits package, health and wellness programs, fully stocked company pantry, company and team events, and commuter benefits. We also offer our people the chance to work on passion projects and innovation during our annual “Think Week” as well as peer recognition and reward programs like Team Bravo award for cross-functional collaboration and Hero award for those who embody our core values and live our culture.

Culture
Friends outside of work
Eat lunch together
Open door policy
Team based strategic planning
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
RSU's are available as part of employee compensation.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
CrowdStrike provides 12 weeks of parental leave for the primary caregiver and 8 weeks leave for the secondary care giver.
Flexible Work Schedule
Return-to-work program post parental leave
Company sponsored family events
We sponsor company-wide bring your child to work days as well as company events where family is encouraged to attend.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
We offer pre-tax commuter benefits.
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted At team's discretion.
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Promote from within
Mentorship program
Time allotted for learning
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