Manager, User Experience Design

| Austin | Hybrid
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About Us & Why We're Hiring


We're changing the way people connect to social care programs.


Findhelp launched over 10 years ago in Austin, TX and has helped over 7 million people find food, health, housing, and employment programs in seconds at findhelp.org


We're powered by tech, driven to do good, and looking for passionate people to join our team. Our mission is to connect all people in need and the programs that serve them (with dignity and ease).


If our mission strikes a chord, we'd love for you to keep reading.


As the Lead User Experience Designer, you will led of our effort to create innovative and easy to use software that is filling the holes in the social safety net. Your mission in this job is to understand the real-world problems faced in navigating the social service ecosystem in order to design, test, deliver, and iterate on solutions. This role will lead the refinement of the experience of finding help and will set the standard for other User Experience Designers and Researchers to support our radical leaps in connecting people to services. This position will leverage findhelp’s insights and data to create impactful innovations in the search and connection experience.

What You'll Do:

  • Craft our design thinking and a human-centered, entrepreneurial approach within our teams
  • Shape, lead, and/or coach compelling engagements that benefit our end-users, findhelp, our customers, and society as a whole
  • Manage a team of User Experience Designers and Researchers
  • Manage relationships with stakeholders from all findhelp’s departments (e.g. Sales, Customer Success, Marketing) to define needs
  • Continually keep abreast of emerging and best-in-class design systems and maintain a high-level understanding of the capabilities of our platform
  • Make decisions in creating, testing, and sharing new and better tools, methods and processes for conducting collaborative programs, and find ways to multiply the value of the insights gained from every engagement

Experience You'll Bring:

  • 7+ years of experience designing and launching products with seamless customer experiences in complex, fast-paced environments requiring critical thinking
  • Experience developing and maintaining Design Systems
  • Expertise building concepts and presenting ideas to stakeholders for feedback and acceptance
  • Success in coaching User Experience Designers to grow in their own careers
  • Your portfolio demonstrates a relentless focus on the user, a keen eye for detail, and an understanding of how to measure success from a business and customer perspective
  • A track record of communicating and executing on a defined product vision
  • Outstanding communication and problem-solving skills
  • Demonstrated ability to effectively collaborate with partners across disciplines including Product, Engineering, and Marketing
  • Bachelor Degree in Human Computer Interaction, Information Design, Graphic Design, or a related design or behavioral science discipline a plus, or equivalent experience

Perks at findhelp:

  • 401k & stock options 
  • Free food and onsite gym
  • Paid maternity/paternity leave
  • Competitive PTO & 10 paid holidays
  • Health, dental, and vision insurance
  • Pet friendly office with attached dog park 
  • 24/7 access to telemedicine and counseling

We value being together 

We believe being together enables stronger relationships, collaboration, and culture.

You can expect to be in-office if you’re applying in cities we currently have offices (Austin, TX and Denver, CO). 


We’re building a diverse, inclusive team

 

You’re welcome here. We want to help connect everyone to the help they need. So we want to build a company that represents your community.

 

But talk is cheap. We like action. Here are a few things that show we mean business.

Employee Resource Groups

Culture Committee

Justice Equity Diversity and Inclusion (JEDI) Committee

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • Node.jsFrameworks

Location

3429 Executive Center Drive, Austin, TX 78731

What are findhelp Perks + Benefits

findhelp Benefits Overview

Our benefits take care of our team and their families, and support their health and financial well-being. Programs, resources, and benefit eligibility varies based on location.

Culture
Volunteer in local community
Findhelp participates in activities local to our various employees throughout the U.S. such as produce farms, food pantries. This year, some of our people learned how to knit dolls!
Partners with nonprofits
Findhelp is headquartered in Austin and provides a platform listing free and reduced-cost social care programs. We connect people in need with the programs that serve them through such partnership.
Open door policy
Diversity
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Generous PTO
Office Perks
Free daily meals
Free snacks and drinks
Company-sponsored happy hours
Pet friendly
Onsite gym
Professional Development Benefits
Promote from within
Online course subscriptions available

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