UX Researcher at WP Engine (Remote)

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It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Since launching in 2010, WP Engine has become the world's leading WordPress Digital Experience Platform (DXP), now with over 100,000 customers in 140 countries. We're proud of the technology and service we offer our customers that move their businesses forward faster. At WP Engine, we strive to do the best work of our careers, and feel empowered to do what is right for our customers. We love investing in employee success and uncovering opportunities for you, the best, to get better. 99 percent of employees believe you're made to feel welcome at WP Engine. Be you. Be here.
What's cool about this job.
WP Engine is a company that believes Design Matters, is Customer Inspired, and is on a data-informed mission to build effortless products. We are looking for a UX Researcher to join our rapidly growing Product Design and Research organization as our second UX researcher for our Flywheel product line. You will partner with designers, product managers, and engineers as we build products focused on agency success.
The right fit is someone naturally curious and inquisitive, has a solid knowledge of user-centered design practices, and has a toolbox with a range of UX research methods. You are passionate about reinventing existing products and bringing new products to life and are at ease with the ambiguity that can involve. You are excited by the opportunities and challenges of balancing your own research practice with supporting other roles in completing their own research and in maturing the practice overall.
What's cool about our team.
We are passionate about UX research! We are endlessly fascinated by people and love digging into complex problems. We're also passionate about our lives outside of work and focus on wellness.
We have a deep focus on personal and team growth. We believe in challenging ourselves, giving and receiving feedback, and collaboration. Each of us contributes to maturing research practices at WP Engine.
The day to day.
  • Partner with scrum teams focused on agency customers to establish baseline knowledge, identify problems, and iteratively test solutions
  • Conduct a mix of generative and evaluative research, balancing a forward-thinking strategic approach with tactical work
  • Balance qualitative and quantitative methods to develop holistic feedback mechanisms
  • Support designers and product managers in conducting their own user research activities
  • Collaborate closely with the research team as we establish new processes and build broad user knowledge throughout Product and Engineering

Your skills and expertise.
  • Proven experience owning all aspects of the UX research process
  • Skilled in both generative and evaluative research methods. Experience owning activities such as interviews, concept tests, usability tests, surveys, card sorts, and behavioral analytics
  • Able to understand the research problem and identify the appropriate method given the research objectives and project limitations
  • Comfortable using traditional research tools such as UserTesting, SurveyMonkey, and OptimalWorkshop
  • 3+ years of professional applied experience as a dedicated user researcher in an R&D setting
  • Experience democratizing user research and educating and supporting others in the practice is a bonus
  • Portfolios are not required for this position

The perks and benefits:
  • Compensation (We offer market competitive salaries)
  • Health Benefits (100% Paid Employee Medical, Dental, and Vision)
  • 401(k) (Make the most of retirement)
  • Life and Disability Insurance (100% Paid Life, STD, LTD and AD&D)
  • Generous Vacation Time (Who doesn't like time off)
  • Transportation (Downtown parking or commuter reimbursement)
  • Lunch (Provided Monday - Thursday)
  • Gym membership discount

At WP Engine, we strive to have the broadest possible view of diversity, going beyond visible differences to include the background, experiences, skills, and perspectives that make each person unique. WP Engine is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other basis protected by federal, state, or local law.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • PythonLanguages
    • RubyLanguages
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • Constant ContactEmail
    • SendGridEmail
    • MarketoLead Gen

Location

WP Engine is on the corner of 5th and Lavaca, blocks away from the Colorado River and Congress Avenue.

What are WP Engine Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

100% Employee Paid Medical, Dental, and Vision. Lunch provided Monday - Thursday. Equity - Every employee is an owner in the company. Paid downtown parking.

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