UX Researcher

| Austin
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About Dealerware:

Dealerware is modern fleet management for the modern retailer. We are proud to be one of the hottest software companies in the automotive sector. By combining a modern-approach with fresh design thinking, Dealerware’s industry-leading SaaS platform enables best-in-class fleet management and mobility for top automotive dealerships and manufacturers. Three years ago, we burst onto the scene with a promise to reduce costs and elevate the customer experience at automotive dealerships. 


Dealerware currently manages fleets for 28 automotive brands and 10 of the top 10 dealer groups in the country. With a recent expansion into international markets, our growth trajectory continues to be within the top 1% of SaaS businesses. Across the automotive ecosystem, there’s hundreds of billions of dollars at stake. And we’re right in the swell of it.


Dealerware is looking for an experienced UX Researcher to join our growing team and contribute to building out our core research function. This individual must be passionate about people with an established record of conducting research across different methodologies with clear applications to business problems. We are looking for a strong individual contributor who will work closely with product management, engineering, design, customer success, data science, and our small team of UX researchers to co-create and drive a culture of curiosity and experimentation.

 

As a UX Researcher, you will:

 

Identify key research questions and objectives in partnership with product, design, customer success, marketing, and engineering teams to recommend the best research method to answer the question at hand.

Formulate, develop, and execute multiple generative and evaluative research methods that span from "in the wild" research/ethnographic studies, remote usability studies, persona development, and survey creation.

Create and communicate a deep understanding and empathy for our customers across the organization.

Execute research projects from start to finish, including developing a research plan, recruiting, moderating, analyzing results, and presenting findings.

Educate teams on how to incorporate user research to support evidence-based product and design decisions.

Proactively identify opportunities for future product development or opportunities in existing products by utilizing your toolkit of UX research methods.


Keep up with the rapidly evolving field of UX research, consistently bringing new ideas to the team.

Translate research findings into clear business implications and drive increased interest in research through presentations and events.

Effectively share research results and ensure they are easily accessible by all cross-functional stakeholders.

 

About you:



Experienced with creating research artifacts (e.g., surveys and questionnaires, interview/moderator guides, cognitive walkthroughs, usability studies, contextual inquiry, personas, etc.).

Have hands-on experience with user insights and trends research, iterative prototype evaluation, concept testing, user testing, and field research.

Are masterful at managing and prioritizing multiple research projects across cross-functional teams according to schedule, resources, and opportunity constraints.

Thrive on influencing, guiding, and teaching others about the value and importance of user-centered design thinking and research.

Experienced with agile software development and how UX research fits within the framework.

Skilled at facilitating remote moderated and unmoderated research studies.

 

Required Qualifications:

 

Bachelor degree in Social Sciences, HCI, Cognitive Psychology, Anthropology or similar field or equivalent work/portfolio experience

3+ years experience conducting user research for B2B/B2C SaaS, web, and/or mobile products

Excellent communication, presentation, and negotiation skills, both oral and written

Insatiable curiosity

 

Even better if you have:

 

Experience with user research tools like User Testing, Dovetail, Miro, and Airtable

Skills for digging into product analytics to identify areas of opportunity (Gainsight PX, Google Analytics, etc.)

Experience and/or passion for the automotive or mobility industry

 

Dealerware offers you:

 

Competitive base salary with bonus incentive eligibility

Full benefits (medical, dental, vision, 401K) + FREE telehealth (includes therapy visits) 

Training for all employees provided in Udemy

Unlimited paid vacation policy

100% remote work (during COVID). Hybrid model anticipated post-COVID (mid-year 2022) Can be predominantly remote. 

Modern office and a dynamic team in downtown Austin with free parking

Friendly, small company environment with a progressive culture and flexible hours

Backed by Audi, a 111-year-old automotive industry leader

Semi-flat organizational structure that ensures your influence on products we build

Discounts on Silvercar rentals and participation in an Audi Lease Program

IND789


Dealerware is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Dealerware's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.

*We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
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    • AWS (Amazon Web Services)Services
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    • FigmaDesign
    • MiroDesign
    • SketchDesign
    • ZeplinDesign
    • ConfluenceManagement
    • Google DriveManagement
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    • Seamless.aiLead Gen
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    • Google AnalyticsLead Gen
    • Google AdsLead Gen
    • SlackCollaboration
    • ZoomCollaboration
    • LatticeCollaboration
    • AsanaProject Management
    • TrelloProject Management

Location

Team members are offered a seat and a warm welcome in our collaborative headquarters in the heart of downtown Austin, TX, whenever it suits their workday needs or preferences.

An Insider's view of Dealerware

How would you describe the company’s work-life balance?

Work-life balance at Dealerware is awesome! Even as an entry-level engineer, I’ve been able to take advantage of the unlimited PTO policy to take a break whenever I need to. The culture here is relaxed and nobody pushes you to work outside regular hours except in extreme circumstances, like a bug that cannot wait until the next work day.

Dean Torkelson

Software Engineer II

What does your typical day look like?

It’s meeting and listening to our engineers to make sure they understand priorities and find out where more support is needed. I ask: ‘What do you need to help you wrap the issue?’ Throughout the day, I make myself the support system for our hands-on engineers to help alleviate problems. It’s a lot of listening and servant leadership.

Reginald

Manager, Software Engineering

How does the company support your career growth?

On the customer success team, our leadership prioritizes helping us reach professional goals. Since starting with Dealerware, I have been enabled with the support required to continue growing. The leadership team truly listens to your career aspirations, and consistently offer opportunities to gain experience .

Sophy

Customer Success Program Manager

What is your vision for the company?

I want Dealerware to be the place top talent comes to do the greatest work of their careers. We are accelerating the transformation of the automotive industry in a mission-driven and values-based company that cares about our team members. I can't imagine doing anything else right now.

Matt

CEO

What projects are you most excited about?

Being part of the DevOps team, I am excited to work on improving our observability platform. Coming from having worked with engineering, business, and support teams, our team understands the importance of having a system in place that can help different teams work together to support our products. We are making it more organized and robust.

Peter

DevOps Engineer III

What are Dealerware Perks + Benefits

Dealerware Benefits Overview

-Competitive base salary with bonus incentive eligibility
-Company Performance Share Plan
- Comprehensive healthcare (including medical, dental, vision + unlimited free telehealth & mental health sessions)
-401k matches
-Remote-first work policy, while offering a seat and a warm welcome in our collaborative headquarters in Austin, TX, when it suits team members’ workday needs or preferences
-Unlimited paid vacation policy
-Flexible work schedule
-Paid, inclusive parental leave (gender-neutral & encompassing all parental scenarios including surrogacy & adoption)
-Company-paid life & disability insurance
-Continuing Ed: tuition reimbursement, company-paid conference attendance and certifications, and access to a wide array of free educational courses via Udemy
-Rich recognition platform to earn rewards for good work
-Friendly, small company environment with a progressive culture
-Backed by Audi, an over 100-year-old automotive industry leader
-Semi-flat organizational structure that ensures your influence on the products we build
-Discounts on Audi on demand rentals and participation in an Audi Lease Program

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
In-person all-hands meetings
We host hybrid all-hands meetings each month, with quarterly special events to bring our team members together throughout the year.
Employee awards
Flexible work schedule
Remote work program
Diversity
Highly diverse management team
5 of the 9 members of our Leadership Team are women
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Mental health benefits
Free unlimited therapy visits
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Fertility benefits
Carrot is a comprehensive fertility healthcare & family-forming benefit. From fertility health & assisted reproduction to surrogacy & menopause, Carrot helps make care accessible & affordable.
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Paid sick days fall within our unlimited PTO plan
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
We have regular Lunch & Learn catered events, along with occasional catered team meetings. We also host a "Donuts" social event every other week on Thursdays.
Company-sponsored happy hours
Onsite office parking
Meditation space
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
The Engineering Advisory Council Mentorship Program encourages employees to learn and teach. It is meant to break down silos between technical teams and provide opportunities for growth.
Continuing education stipend
Continuing education available during work hours
Friday Focus Time (2–5 pm) can be used regularly for professional development
Online course subscriptions available
Customized development tracks
Paid industry certifications

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