Vice President, Design

| Austin | Hybrid
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BigCommerce, named a "Best Place to Work" in Austin 2018, is looking for a VP of Design who is a thought leader to represent Design inside and outside of the company. This person will collaborate across the entirety of BigCommerce to create a seamless, user-centered product and marketing design culture that deliver on our brand promise.

As the VP, Design, you will be responsible for ensuring a high standard in UX and the look + feel across our brand, sales, marcomm, and product channels. You will have the opportunity to partner with leaders across all of our business functions to set a vision for world-class design in their areas. Your team of designers spanning visual storytelling, UX research & design, and UI design will support you in delivering high-value solutions to the tens-of-thousands of merchants on our platform.
What you’ll do:

Creative Leadership

  • Communicate design strategy and vision at all levels, balancing the guiding ‘north star’ with the need to be tactical and delivery-oriented.
  • Lead design execution to a high standard while aligning the design team to both functional and corporate strategies.
  • Ensure functional teams are constantly aligned to customer-focus via best practices, UX research, and appropriate solution validation.

Managerial Leadership

  • Manage, mentor, and grow a world-class team of designers.
  • Set the cultural and environmental tone for the design team to work effectively—including design team collaboration as well as cross-functional partnership.
  • Drive our competency framework and career progression to ensure development paths for team members.
  • Create management and success structure that enables each designer’s greatness at BigCommerce.
  • Proactively identify and resolve issues that may impair the team’s ability to meet its goals.
  • Create a framework to provide inspiration, coaching, educational, and development opportunities to designers.

Operational Leadership

  • Organize and extend teams to ensure design excellence and effectiveness across all areas of the business.
  • Establish a partner and team-oriented design culture.
  • Ensure a high-quality Design output, respecting business requirements, brand values, design excellence and deadlines.
      • Identify process improvement opportunities and implement relevant design processes to manage the supply of design resource.
      • Manage budgets and ensure schedules align to corporate-level commitments.
      • Partner closely with engineering, product, marketing, sales and others to find practical solutions to problems.

Who you are:

  • Bachelor’s or advanced degree in appropriate field, such as Design or HCI.
  • A demonstrated fluency in brand, visual, and user experience design.
  • 15+ years relevant design and UX experience with a solid understanding of design methods, tools and processes & 10+ years experience in design leadership or management function with a track record of hiring & developing high-performing design teams.
  • Experience and expertise in high-level product and marketing strategy.
  • Able to guide others through ambiguity, coach them to articulate a point of view and identify the path to a high-quality end result.
  • Sharp presentation skills, including executive presentations and public speaking at events, etc.
  • Objective and leveled facilitation skills, able to make tough decisions with others and effectively align teams to your rationale.
  • Willingness for occasional travel to your people that are located across all four of our offices.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • GoLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • Backbone.jsFrameworks
    • CircleCIFrameworks
    • HadoopFrameworks
    • LaravelFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • Vue.jsFrameworks
    • jQueryFrameworks
    • Next.jsFrameworks
    • SeleniumFrameworks
    • JenkinsFrameworks
    • ScalatestFrameworks
    • MockitoFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • RedshiftDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • JIRAManagement
    • SmartsheetManagement
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • MarketoLead Gen
    • Google HangoutsCollaboration
    • Microsoft TeamsCollaboration
    • SlackCollaboration
    • ZoomCollaboration
    • SmartsheetProject Management

Location

Our HQ is set amongst trees and nature trails in the beautiful hills of Austin.

What are BigCommerce Perks + Benefits

BigCommerce Benefits Overview

We empower our employees to think big and do great work by offering a positive work environment and outstanding benefits.

For your health: We offer multiple national medical insurance plans including PPO and HDHP options. We also offer a PPO dental plan and vision insurance.

For your wealth: We offer a 401(k) retirement plan, a Health Savings Account (HSA), a Healthcare Flexible Spending Account (FSA), and a Dependent Care Flexible Spending Account (DCRA) as pre-tax benefits. We also offer company paid life insurance up to 3 times your annual salary, as well as company paid short-term & long-term disability insurance.

For your resilient self: We care about your wellbeing in addition to your health and wealth. To assist with that, we offer paid vacation leave (15 days PTO for hourly employees and open vacation for our salary employees). All employees receive paid sick leave, paid volunteer time, and a paid wellness day. We have multiple family benefits for caregivers including paid parental leave, newborn child sick leave, adoption assistance, and a flexible return to work policy. We also offer educational reimbursements, a free BigCommerce ecommerce store, and an Employee Assistance Program.

Last, but definitely not least, we like to enjoy ourselves at work. We have company-sponsored employee programs including Employee Resource Groups, culture clubs, even virtual events.

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Open door policy
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
BEmpowered for women, non-binary people, and allies; BProud for LGBTQ+ and allies; B-United for Veterans and allies; BCinColor for people of color and allies; BigFamily for caregivers and alli
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
Company equity
BigCommerce offers equity to employees through a number of different occasions, including an annual equity performance review period.
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Unlimited vacation policy for salaried team members and generous accrued time off policy for non-exempt team members.
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
We offer employees parking in a garage on the property.
Fitness stipend
Onsite gym
Professional Development Benefits
Job training & conferences
BigCommerce offers a variety of opportunities for learning and development from training sessions and workshops, to different conferences to attend.
Lunch and learns
Promote from within
Mentorship program
Career mentorship is available.
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We empower our employees to define culture in the areas of wellness & fitness, community & volunteerism, and team building through local culture clubs that help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work.

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