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Artificial Intelligence • eCommerce • Information Technology • Internet of Things • Automation
The Senior Services Process Transformation Analyst collaborates with stakeholders to analyze, document, and improve business processes, while assisting in the implementation of technology-driven changes.
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Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
* Job Summary
* The Digital Integration Specialist provides key Rubi & eProcurement backbone support & guidance. The role will be customer, seller, and marketplace facing. The Digital Integration Specialist must be able to accommodate customer requests while also ensuring that setups are done efficiently and effectively. Communication skills to sales and a strong focus on customer service are critical for success.
* What you'll do
* Assist customers with digital integration setup, customization, and enablement.
* Troubleshoot integration issues and provide timely resolutions within SLA guidelines.
* Present and demonstrate digital solutions during the sales cycle.
* Educate internal and external stakeholders on e-Procurement processes and goals.
* Maintain documentation and internal processes for digital integrations.
* Collaborate with technical teams to resolve issues and ensure platform functionality.
* Support Digital Leads with technical guidance and top-tier customer experiences.
* Contribute to strategy development, partner evaluation, and innovation tracking.
* What we expect of you
* Bachelor's degree with 3+ years or 7+ years of eCommerce/eProcurement/IT Support experience, plus 1+ year of customer service experience.
* Proficiency with Microsoft Office applications.
* Experience with providing Software Support and Troubleshooting Skills
* Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
* Demonstrated ability to quickly shift priorities while maintaining strong attention to detail.
* Excellent verbal and written communication skills with the ability to effectively interact with all stakeholders, including senior leadership.
* Strong drive to successfully meet deadlines, provide viable solutions, balance priorities, with an awareness of tasks, stakeholders and time.
* History of successful project management.
* Experience and comfort with analytical tools and analysis for data driven decision making.
* Knowledge of ServiceNow and/or Salesforce Software Tools are a plus. Pay range: $ 70,000 - $97,000 depending on experience and skill set Benefits overview: [https://cdw.benefit-info.com/](https://cdw.benefit-info.com/) Salary ranges may be subject to geographic differentials
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
* Job Summary
* The Digital Integration Specialist provides key Rubi & eProcurement backbone support & guidance. The role will be customer, seller, and marketplace facing. The Digital Integration Specialist must be able to accommodate customer requests while also ensuring that setups are done efficiently and effectively. Communication skills to sales and a strong focus on customer service are critical for success.
* What you'll do
* Assist customers with digital integration setup, customization, and enablement.
* Troubleshoot integration issues and provide timely resolutions within SLA guidelines.
* Present and demonstrate digital solutions during the sales cycle.
* Educate internal and external stakeholders on e-Procurement processes and goals.
* Maintain documentation and internal processes for digital integrations.
* Collaborate with technical teams to resolve issues and ensure platform functionality.
* Support Digital Leads with technical guidance and top-tier customer experiences.
* Contribute to strategy development, partner evaluation, and innovation tracking.
* What we expect of you
* Bachelor's degree with 3+ years or 7+ years of eCommerce/eProcurement/IT Support experience, plus 1+ year of customer service experience.
* Proficiency with Microsoft Office applications.
* Experience with providing Software Support and Troubleshooting Skills
* Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
* Demonstrated ability to quickly shift priorities while maintaining strong attention to detail.
* Excellent verbal and written communication skills with the ability to effectively interact with all stakeholders, including senior leadership.
* Strong drive to successfully meet deadlines, provide viable solutions, balance priorities, with an awareness of tasks, stakeholders and time.
* History of successful project management.
* Experience and comfort with analytical tools and analysis for data driven decision making.
* Knowledge of ServiceNow and/or Salesforce Software Tools are a plus. Pay range: $ 70,000 - $97,000 depending on experience and skill set Benefits overview: [https://cdw.benefit-info.com/](https://cdw.benefit-info.com/) Salary ranges may be subject to geographic differentials
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
CDW Austin, Texas, USA Office
10900 Stonelake Blvd Building 2 Suite 100 , Austin, TX, United States, 78759
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
