Are you passionate about driving customer loyalty by enabling their success? Are you energized and enthusiastic about working with cross-functional teams to retain our clients and solidify our revenue base? Are you looking for the opportunity to work in a mission focused organization?  If so, keep reading!

What You’ll Do

• Help build out a growing team of client success managers and renewals specialists, owning retention/renewals, client health, and references
• Contribute to client success and health strategy, budget, and operating planning
• Develop and support metrics for success by implementing an ongoing reporting model to manage performance and track progress
• Be the ultimate point of escalations for client issues, working through the team to manage across departments to resolution
• Implement and improve technology and processes with a goal of streamlining activities and improving the consistency of outcomes, working across departments
• Influence future lifetime value through higher product adoption, client satisfaction, overall account health scores, retention, and growth
• Ensure clients derive maximum value from their investments with us and fully leverage our products on an ongoing basis
• Develop a trusted advisor relationship with key client stakeholders and executive sponsors to fully understand client’s business strategy and measurements for success
• Serve as a client advocate internally while effectively collaborating with internal, cross-functional teams including support, product management, sales, and development
• Help create a company-wide culture of exceptional client service – aligning metrics within various departments
• Align with internal teams on client approach leading to improved client communications, product roadmap, retention and upsell, and improved forecasting opportunities

Requirements:

• 5+ years managing a client success team that supports multiple products and client segments while serving both internal and external clients
• Bachelor’s degree in related field, MBA is a bonus
• Demonstrated track record of leading highly engaged teams, nurturing and developing top talent, and driving results
• Ability to understand client requirements, identify upsell and cross-sell opportunities with Social Solutions’ clients, and work in coordination with Account Management
• Experience with contract negotiation and renewals pipeline management
• Experience working in a high growth environment supporting new small business and enterprise level products
• Experience with mission-driven organizations, public sector, or non-profits a plus

Why We're Awesome

Fun Fact: The Client Success / Renewals team is also an all-star Pop-a-Shot basketball team and is currently the reigning champ in the Austin office.

At Social Solutions, we’re mission focused and results oriented! We’re a diverse team of innovators, creatives, and digital architects that come together to help organizations transform lives. Social Solutions’ software (SaaS) helps some of the most vulnerable human beings in our society. Our software for Nonprofits allows them to spend less time on compliance and more time on ensuring the effectiveness of their service programs for the people who rely on them. Since our software was designed by direct service works for direct service providers, it also helps them to demonstrate impact to stakeholders.

What You’ll Get

• Amazing coworkers
• 100% employer paid benefits for employees
• 8 hours per quarter of volunteer time
• Company sponsored events and happy hours
• Career advancement opportunities

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.