Director, IT Operations

Job Title: Director, IT Operations

Role Summary: The inKind IT Operations Director will build and lead the IT Team for our late-stage startup, ensuring the corporate infrastructure supports rapid business scaling and aligns with strategic goals. This role combines hands-on technical expertise and strategic oversight to maintain seamless IT operations, secure data management, and high-performance systems and software implementations across all departments.

Who You Are:

• Passionate about our mission and can see the value this role brings to us, our restaurant partners, and our customers
• You are data-driven: creative and broad-minded, unafraid to test multiple copy iterations and embrace the power of data and testing to make decisions that inform the creative process
• You are detail-oriented: in Hospitality, details matter, and this translates to everything we do.
• You are self-sufficient: you'll be working in constant contact with our entire team, but each of our members is expected to own their own projects. Manage your own tasks and ask for help when needed.
  

Responsibilities/Essential Functions: 

• Build and manage the IT Operations Department, to include implementing and maintaining corporate infrastructure including cloud services, tool deployment and integration, cybersecurity, and help desk support;
• Oversee and administer the organization’s identity management system and establish best practices and policies for group and role based access to organizational tools; 
• Collaborate with cross-functional teams to identify technology needs and provide innovative solutions to enhance business performance;
• Define and implement IT Service Delivery Program for in-person and remote employees and in office technical implementation and support (e.g. conference room technology, AV support, Wifi support);
• Implement corporate asset management program, including the configuration and maintenance of mobile device management;
• Develop, implement, and enforce IT policies, security protocols, and best practices aligned with business objectives;
• Oversee vendor relationships and negotiate contracts to ensure cost-effective and high-quality IT services;
• Monitor and manage the IT budget, forecasting future expenses based on the company's growth trajectory; and
• Recruit, train, and manage future IT staff, ensuring the team grows in step with business needs.

Minimum Qualifications:

• Bachelor’s degree in Computer Science, IT Administration, or a related field or equivalent experience;
• 6+ years of experience in an IT Operations role with a minimum of 3 years in a leadership role, preferably within a startup or high-growth environment;
• Expertise in managing enterprise-level IT infrastructure and support services in multi platform (MacOS and Windows), hybrid workforce environment while keeping security best practices in mind;
• Experience implementing, maintaining, and supporting Google Suite, Microsoft 365, Slack, and other productivity SaaS applications;
• Experience in the configuration and maintenance of mobile device management software such as JAMF, Rippling, or VMWare AirWatch;
• Experience with developing, implementing, and enforcing cybersecurity best practices
• Excellent leadership, team building, and communication skills, with a focus on customer service and cross-functional collaboration.

Preferred Qualifications:

• Demonstrated knowledge and experience with implementation of IT Service Management (ITSM) methodology and configuration and use of ITSM software (e.g., ServiceNow, RemedyForce, Zendesk, JIRA Service Management, etc.)
• Maintains a current understanding of the IT threat landscape for the industry
• ITILv4 Foundation Certification

Work Environment:

• The candidate in this position will be primarily located in an office environment and be exposed to lighting, temperature, and noise level conditions typical of that environment

• This position is primarily in-person, with an expectation of in-person work at the physical office location in Austin, Texas
• Working hours consist of standard daytime business operating hours with occasional after-hours availability for emergencies

Some of our Benefits: 

• Generous PTO and company holiday policy + company paid Short Term Disability
• 100% employer covered health and dental insurance for our direct employees (a set plan is covered, with higher tier healthcare coverage available at employee’s additional cost; dependent coverage is at employee’s cost); vision plan available at employee’s additional cost
• Child Care Benefits and generous parental leave
• Dog-friendly workspace in a secure building with great views of downtown Austin
• Daily lunches and snacks

Salary: 

• $140,000 - $160,000 DOE