Director, Learning & Development

Responsibilities and Duties:

• Develop and implement a company-wide L&D strategy aligned with business goals and talent development needs
• Lead onboarding, skills development, and ongoing professional development programs.
• Partner with People Operations, department leadership, and the executive team to assess skill gaps and build scalable learning interventions.
• Implement and maintain learning technologies (ex: LMS, LinkedIn Learning) and measure learning impacts with clear KPIs.
• Effectively create, implement, and maintain Standard Operating Procedures for development materials, including but not limited to job aids, quick reference guides, tools, resources, workshops, and programs.
• Develop, implement, and facilitate high-impact development workshops and programs to build strong capabilities of teammates and leaders throughout the organization.
• Foster a culture of continuous learning and growth across departments.
• Build and scale customer education programs to improve onboarding, product adoption, and retention.
• Design partner enablement programs that drive engagement, capability, and performance using the Findhelp platform.
• Oversee the development of certifications, webinars, documentation, video tutorials, and other educational content.
• Collaborate with R&D, Marketing, and Customer Success teams to align educational materials with product roadmaps and customer needs.
• Leverage data and feedback to iterate on learning experiences and optimize user outcomes.
• Lead a small team of learning and development specialists to achieve goals.
• Perform special projects as needed and complete all other duties as assigned.

Qualifications:

• Bachelor’s Degree or higher in Human Resources, Leadership Development/Management, Organizational Development, or a related field preferred (may consider equivalent work experience).
• 8+ years’ experience in Learning & Development roles, including at least 3 in a leadership role.8+ years’ experience in implementing and utilizing strong project and program management skills to implement plans and use tools effectively.
• Proven success designing L&D strategies for both internal and external stakeholders (customers/partners)Experience in a SaaS or technology company strongly preferred.
• Strong knowledge of current instructional design, adult learning theory, and learning technologies (ex. LMS, content authoring tools), and industry trends, tools, and techniques.
• Exceptional stakeholder management, communication, project leadership, and consultative skills. 
• Exceptional verbal and presentation communication skills with audiences at all levels.
• Experience in utilizing a variety of instructional design and facilitation techniques or formats that enhance the learning process and tie back to adult learning theory.
• Direct management experience with a team of learning & development specialists.
• Ability to balance strategic thinking with hands-on execution in a fast-paced, high growth environment.
• Ability to operate through ambiguity across multiple priorities and know when and where to escalate complex issues for final resolution.
• Obtained industry facilitation and debrief certifications such as DDI, Franklin Covey, CCL, Vital Smarts, CliftonStrengths, DISC, SDI Core Strengths, MBTI, etc. a plus.
• ATD, SHRM, or other industry experience and/or certifications a plus.