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The Customer Success Manager ensures customer satisfaction post-sale, drives customer adoption of Cloudflare solutions, manages relationships, and facilitates retention and growth through strategic planning and execution.
Top Skills:
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Cloud • Information Technology • Security • Software • Cybersecurity
The Customer Success Manager ensures customer satisfaction and success post-sale, manages relationships, and drives product adoption, requiring 3+ years of experience in Customer Success or Account Management.
Top Skills:
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Manage a team of Account Executives targeting the Federal Civilian market, driving customer engagement, achieving sales targets, and fostering team development.
Top Skills:
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Available Locations: Austin, TX | New York, NY | San Francisco, CA | Lisbon, Portugal About the Department
At Cloudflare, the Office of the CTO leads the company's technical direction, innovation, and long-term technology vision. The CTO organization includes:
And home to the Cloudflare Blog.
About the Cloudflare Blog
The Cloudflare Blog is not a marketing tool. It's a widely-read technical publication, trusted by millions of developers, engineers, researchers, and curious minds. For over a decade, we've published deep dives into emerging technologies, detailed incident analyses, and product breakdowns that become reference points across the industry.
We hold ourselves to a high bar. Every post must educate, inspire, or meaningfully contribute to the broader technical community. We require that even product launches explain how the underlying technology works.
The blog is a company-wide effort-authored by interns and C-suite execs alike. Engineers, researchers, and product leads all contribute, often partnering with the blog team to share the story of their work in a thoughtful and accessible way.
About the Role
We're looking for an Editor in Chief to lead the Cloudflare Blog. You will set the vision, define the voice, and maintain the editorial integrity of one of the most respected technical blogs in the industry.
This role is part coach, part curator, and part critic. You'll partner closely with technical leaders and authors across Cloudflare to identify great stories, shape them into compelling posts, and ensure that each piece we publish is insightful, accurate, and impactful.
You'll personally review and approve every blog post before it goes live-ensuring each story upholds our high editorial standards and contributes meaningfully to our mission to help build a better Internet.
You'll also represent Cloudflare externally at events and on panels, helping tell our story and promote our approach to technical communication.
What You'll Do
If you're passionate about technology and storytelling, thrive on helping others find their voice, and want to shape the conversation around how the Internet evolves-we'd love to hear from you.
Compensation
Compensation may be adjusted depending on work location.
This role is eligible to participate in Cloudflare's equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits
At Cloudflare, the Office of the CTO leads the company's technical direction, innovation, and long-term technology vision. The CTO organization includes:
- Emerging Technology & Incubation - The team that explores and launches bold new product bets.
- Developer Platform - Our compute, storage, media, and AI tools used by millions of developers.
- Cloudflare Research - Advancing the future of the Internet through foundational, forward-looking work.
Cloudflare Privacy - Building products that make the Internet more secure and privacy-respecting.
And home to the Cloudflare Blog.
About the Cloudflare Blog
The Cloudflare Blog is not a marketing tool. It's a widely-read technical publication, trusted by millions of developers, engineers, researchers, and curious minds. For over a decade, we've published deep dives into emerging technologies, detailed incident analyses, and product breakdowns that become reference points across the industry.
We hold ourselves to a high bar. Every post must educate, inspire, or meaningfully contribute to the broader technical community. We require that even product launches explain how the underlying technology works.
The blog is a company-wide effort-authored by interns and C-suite execs alike. Engineers, researchers, and product leads all contribute, often partnering with the blog team to share the story of their work in a thoughtful and accessible way.
About the Role
We're looking for an Editor in Chief to lead the Cloudflare Blog. You will set the vision, define the voice, and maintain the editorial integrity of one of the most respected technical blogs in the industry.
This role is part coach, part curator, and part critic. You'll partner closely with technical leaders and authors across Cloudflare to identify great stories, shape them into compelling posts, and ensure that each piece we publish is insightful, accurate, and impactful.
You'll personally review and approve every blog post before it goes live-ensuring each story upholds our high editorial standards and contributes meaningfully to our mission to help build a better Internet.
You'll also represent Cloudflare externally at events and on panels, helping tell our story and promote our approach to technical communication.
What You'll Do
- Define and uphold the editorial vision and quality standards of the Cloudflare Blog
- Be the final decision-maker on what gets published
Collaborate with engineers, researchers, and product leaders to tell their stories - Edit each submission for clarity, tone, and resonance with a technical audience-not just grammar
- Offer thoughtful, constructive feedback to help authors grow as communicators
Manage and balance the editorial calendar to ensure a steady cadence of high-impact posts - Actively scout great stories across the company and encourage authorship
Support Cloudflare's Innovation Weeks by helping identify, elevate, and shape stories for publication - Represent Cloudflare at relevant events, conferences, or panels as a leader in technical storytelling
- Experience as a journalist or editor at a tech-focused publication
- Background in engineering or technical writing within a software company
- A strong portfolio of published work, especially technical or developer-focused content
- Proven ability to translate complex topics into engaging, digestible narratives
If you're passionate about technology and storytelling, thrive on helping others find their voice, and want to shape the conversation around how the Internet evolves-we'd love to hear from you.
Compensation
Compensation may be adjusted depending on work location.
- For New York City, New Jersey, Washington, Washington D.C. and California (excluding Bay Area) based hires: Estimated annual salary of $198,000 - $242,000
- For Bay Area-based hires: Estimated annual salary of $209,000 - $255,000
This role is eligible to participate in Cloudflare's equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits
- Medical/Rx Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Commuter Spending Accounts
- Fertility & Family Forming Benefits
- On-demand mental health support and Employee Assistance Program
- Global Travel Medical Insurance
- Short and Long Term Disability Insurance
- Life & Accident Insurance
- 401(k) Retirement Savings Plan
- Employee Stock Participation Plan
- Flexible paid time off covering vacation and sick leave
- Leave programs, including parental, pregnancy health, medical, and bereavement leave
Cloudflare Austin, Texas, USA Office
405 Comal St, Austin, TX, United States, 78702
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
