Q2
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Austin, TX

Application Support Developer (US - Remote) at Q2

| Austin
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RESPONSIBILITIES:

  • Cloud Lending Application Developers provide L2/L3 production support for customers across our global support geographies.
  • Serve as the subject matter expert for Cloud Lending’s products, while enabling clients to maximize utilization of the Cloud Lending Product suite, easing product adoption.
  • Help customers develop proficiency through resolution of reported case incidents, identification of root cause and problem prevention.
  • Deliver a positive customer engagement experience while meeting and exceeding service SLA’s.
  • Successful candidates will help foster customer loyalty with each support interaction.
  • Work directly with Product and Development teams to improve the user experience and product roadmap through product feedback and change request management.
  • Be a quality advocate throughout the product life cycle, collaborating with Product, Development, QA and Clients for new releases.
  • Work individually and collaboratively to deliver solutions in live production systems
  • 24x7 “on call” support coverage for escalated issues
  • Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to.

EXPERIENCE AND KNOWLEDGE:

  • Bachelor’s degree or equivalent experience
  • Experience with cloud-based technology (CSS, JSON, APEX, JAVA, etc.)
  • 5+ years software development and/or test automation experience
  • Experience with Software Development Life Cycle, and production support.
  • Experience managing critical customer issues and deliver creative solutions in a timely manner
  • Demonstrated ability to manage multiple cases, and work on assigned tasks and meet deliverable timelines consistently

PREFERRED:

  • Familiarity with JIRA and Confluence
  • Experience in the FinTech or Banking Industries
  • Experience with Salesforce (administration and/or development) desired

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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Where we are

Our HQ is in North Austin, near Lakeline Mall area with easy access to multiple highways and the Toll road.

Technology we use

  • Engineering
  • Product
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • TeradataDatabases
    • ConfluenceManagement
    • TrelloManagement
    • WrikeManagement

What are Q2 Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

An Insider's view of Q2

What are some social events your company does?

We host a variety of fun events appealing to our community of interest groups, ranging from an annual Dodgeball tournament benefiting JDRF Austin, to celebrating Diwali, to quarterly culture events following our townhalls that include something for everyone!

Kelley

Sr. Community & Culture Champion

How has your career grown since starting at the company?

I started on Helpdesk, after 2 years got training and certification as Salesforce Administrator, now working in that role at Q2.

Andy

Salesforce Admin.

How would you describe the company’s work-life balance?

I had no idea when I decided to come to Q2 how much fun working here would be. While we work hard to drive big results, we also find opportunities to have a great time. This is the first work environment where I truly feel that I have found a supportive work family.

Taylor

HR Business Partner

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