Associate Application Operations Engineer

| Austin

If you're interested in being part of an amazing team that is a customer satisfaction leader, blends engineering operations and support, and is heavily involved in ensuring the success of the company, here's where you would be able to make a difference:

  • Provisioning, shutdown, and upgrade of customer's development and production environments.
  • Carry out production deployments.
  • Respond to requests for technical assistance. 
  • Support the implementation of new operations projects.
  • Ensure operations related activities are performed in compliance with company policies.
  • Document new technology solutions and support processes.

This role will provide the opportunity to interact directly with the other internal teams to help resolve technical issues as well as exposure to various technologies including (but not limited to) AWS, ElasticSearch, Python and Java, as well as Linux, and MySQL.


This position has working hours from 9 am - 6 pm with breaks included as part of a global operation, so please be aware of this prior to applying.

Our teams are very distributed, so being able to communicate via text and online is crucial. 


Qualifications

  • Bachelor's Degree in Computer Science, Information Technology or related field.
  • Technical or support certifications such as ITIL, MCSA: SQL or Oracle SQL Expert.
  • 1-2 years of experience in software or hardware troubleshooting. Experience in AWS will be preferred.
  • Previous demonstrated experience in a number of the following technical domains:
    • Web 2.0 architecture and solutions
    • Relational databases (MySQL, Postgres)
    • JSON and XML
    • REST API
    • Linux or Unix
    • Networking (TCP/IP, SSL, HTTP, etc.)
    • Scripting language (Python, Perl, Ruby, etc.)
    • Version control systems (Git, Subversion)
  • Be available for on-call.
  • Familiar with the latest and greatest social channels (forums, Facebook, Twitter, etc.).
  • Self-motivated, high attention to detail, and ability to learn new skills quickly.
  • Able to multitask effectively.
  • Friendly, personable, good interpersonal and communication skills.

Why you should join our team

Khoros offers a great working environment and competitive compensation and benefits packages. We're looking for fast-thinking, innovative, passionate team players who enjoy brainstorming new ideas, working with the best and brightest in the social media software industry.

At Khoros we encourage our employees to be real. In keeping with this philosophy, we appreciate diversity and welcome all qualified applicants regardless of race, religion, sex, age, national origin, sexual orientation, disability, veteran status, genetic information or criminal history.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • RedisDatabases

Location

7300 Ranch Road 2222 , Austin, TX 78730-3204

An Insider's view of Khoros

What are some social events your company does?

Khoros Austin embodies cultural diversity through inclusivity and team engagement. Not only do we offer daily catered lunches and weekly bootcamp and yoga classes, but we organize unique monthly happy hour experiences, (mixology contests, candle making, mindfulness classes) quarterly volunteer opportunities and partnerships with local non-profits.

Laura Whitefield

ATX Senior Executive Assistant & Cultural Specialist

How does the company support your career growth?

After trying on quite a few different roles, I feel so fortunate to have found the perfect one for me. My managers have always been so helpful in making sure to elevate and help me prep for the right opportunities to provide value for the company and help me transition into a role that I love.

Sidney Gomez

Sales Engineer

How has your career grown since starting at the company?

I've had multiple opportunities to learn and grow at Khoros. I began as a Recruiter and was promoted to Recruiting Lead within a year. Having worked in recruiting a while, earlier this year, I was interested in a career shift and was supported through a transition into Sales Engineering. My career has grown exponentially since being at Khoros.

Kristine Lim

Associate Sales Engineer

What are Khoros Perks + Benefits

Khoros Benefits Overview

Khoros offers a competitive benefits plan that empowers employees to make decisions that best benefit themselves and their families. By incorporating exceptional benefits with office-specific perks and a work-life balance, Khoros delivers an exceptional employee experience for its global team.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga, In-office fitness classes.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Khoros provides Austin employees with free lunch on Monday, Wednesday and Friday and breakfast on Tuesday and Thursday.
Game Room
Our game room includes Ping Pong, Foosball.
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
$50/month offered for employee wellness
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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