Chief Architect

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Overview

At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa.

 

The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy.

 

The Chief Architect will: 

  • Collaborate with product management leaders to define architecture strategy for the Khoros portfolio. 
  • Take ownership on driving forward change and focus in non-functional areas such as SRE, Security, API, Quality, System Telemetry, DR, High Availability, and Cost Optimization. 
  • Provides architecture leadership on key company initiatives.
  • Collaborate with product management leaders to define architecture strategy for the Khoros portfolio
  • Collaborate with architects, developers, SREs, tech leaders and security engineers to discover, define and establish standards, tools, etc. to be used.
  • Drive to understand customers in order to apply technology and architecture to best deliver value.
  • Take ownership on driving forward change and focus in nonfunctional areas such as SRE, Security, API, Quality, System Telemetry, DR, High Availability, and Cost Optimization. 
  • Support agile processes while ensuring proper attention is given to non-functional requirements. 
  • Keep abreast of modern architectural approaches and technologies: microservices, big data, API, SRE, containers, cloud, etc. Understand their benefits and tradeoffs to best apply them to the Khoros portfolio. 
  • Inform the Khoros tech leadership team on technology trends applicable to the Khoros portfolio.

Key Deliverables:-

  • Architecture Strategy to deliver on Khoros’s business objectives

  • Set appropriate non-functional focus based on business strategy and risk. 

  • Promote good engineering practices and appropriate focus on non-functional requirements. Provide thought leadership on platforms, standards, tools, architecture patterns to Khoros.

  • Influence and support architects.. 

  • Keep current on technology and architecture trends. 

  • Architect on key projects as required.

  • Dive in and lead to resolution problems that arise on an ad-hoc basis. Solutions include both short term remediation as well as longer term remediation.

Qualifications:-

  • B.S. or M.S. degree in Computer Science with a strong academic record. 

  • 10+ years experience in software engineering, security, architecture and/or operations. Must have grounded understanding of software engineering, operations and security principles. 

  • Strong and proven leadership and influence. 

  • Experience and strong understanding of architecting systems for non-functional requirements such as disaster recovery, high availability, system telemetry, security, infrastructure as code, automation, CI/CD, quality, scalability, API, and SRE. 

  • Experience designing, building, and operating high volume, client facing cloud products. Passion to support cognitive computing initiatives to enhance product capabilities. 

  • Excellent verbal and written communication skills. Must be able to effectively communicate complex technical concepts to diverse audiences

 

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Location

Khoros’ headquarters is in Northwest Austin. As a flex-first company, we offer our employees the flexibility to work remotely, in-office, or a combination of the two.

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