Cloud - SRE Manager - Infrastructure

| Austin
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Thanks to our ongoing expansion we have the opportunity to grow our Site Reliability team. We're a part of the Elastic Cloud engineering team with a focus on solving Cloud operations problems and keeping the SaaS online, who aren’t afraid to get our hands dirty. We are the first line of consumers for Elastic's products and our experience helps influence the direction of the stack. While most organizations may have a single or a handful of Elastic Stack deployments, here you’ll be responsible for identifying, troubleshooting and reporting platform problems to product engineers (or fixing the code yourself) in order to ensure that the thousands of Elasticsearch clusters we manage are providing a stable and reliable service. We’re looking for people who are just as passionate about troubleshooting issues with distributed systems as they are to automate, code and collaborate to solve problems.

What You Will Be Doing:
  • Manage, mentor and lead a globally distributed team that is passionate about Elastic Cloud infrastructure services and collaborate on issues with product engineers
  • You will be technically focused and participate in software engineering, writing code for the continuing reduction of human intervention in operational tasks and automation of processes
  • Monitor the Elastic Cloud platform and Cloud infrastructure, responding to incidents, correcting and improving systems to prevent incidents and planning capacity
  • Manage Cloud provider infrastructure, system deployments and product releases
  • Demonstrate and promote standard methodologies for teams using Cloud platforms
  • Participate in 24x365 on-call schedules
  • Foster a culture of mutual respect, collaboration and consensus-based decision-making
  • Promote collaboration and sharing of knowledge with team, organisation and community
  • Support development and training through regular mentorship and performance management
  • Recruit exceptional candidates to support team growth
  • Increase reliability of the Elasticsearch services
What You Bring Along:
  • You are a seasoned SRE located in either the US or APJ.
  • Experience leading teams of engineers (people manager, tech lead)
  • You are comfortable writing software to automate API-driven tasks at scale. SRE's use Python and Go regularly but are also encouraged to contribute to the product codebase in Java, Scala, and Python.
  • At least three years of experience using a public Cloud; AWS, GCP, Azure, SoftLayer or OpenStack
  • You have used Ansible, Puppet, Chef or another config management suite, know where it's broken, and open to trying new alternatives
  • You have experience with project and roadmap planning
What we are looking for:
  • A healthy knowledge of Linux (have compiled your own kernel at some point, know how to trace syscalls, understand TCP, care about the difference between sysvinit/runit/systemd, etc.)
  • Relentless desire to automate and build software tools
  • Desire to represent work in git, driven by a GitHub workflow through issues and pull requests
  • Love open source development, and have contributed to some project somewhere (doesn't have to be ours), whether through mailing lists, patches, documentation, etc.
  • Enjoy working remotely and the communication it requires
  • Love a diverse environment, working with men and women all over the world
Additional Information:

We're looking to hire team members invested in realizing the goal of making real-time data exploration easy and available to anyone. As a distributed company, we believe that diversity drives our vibe! Whether you're looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life.

  • Competitive pay based on the work you do here and not your previous salary
  • Equity
  • Global minimum of 16 weeks of parental leave (moms & dads)
  • Generous vacation time and one week of volunteer time off
  • Your age is only a number. It doesn't matter if you're just out of college or your children are; we need you for what you can do.

#li-MD1

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • Google AnalyticsAnalytics
    • SalesforceCRM
    • MarketoLead Gen

Location

3300 N Interstate 35, Austin, TX 78705

An Insider's view of Elastic

How would you describe the company’s work-life balance?

One of the really amazing things about working for a distributed company is that you have true flexibility to find your work/life balance. There are no fixed hours and nobody is watching. I think being able to manage your day and step away and come back is a really powerful thing for many Elasticians.

Raya

Director of Engineering

What projects are you most excited about?

When we're able to capture the stories about how our customers are using our software to fight child sex exploitation, for example, or how NASA is using Elasticsearch to further investigations into whether there is water on Mars — that gets Elasticians excited, and makes them feel proud of what the company is doing.

Daniel

Senior Manager, Customer Advocacy

What makes someone successful on your team?

The people I’ve seen rise quickly and do well are people who are sponges. Those people who, in any situation they’re sitting in, are learning and absorbing more information.

Elastic products might be very foreign to a new hire, and it’s important that they learn every single aspect of Elastic products.

Jeremy

Sales Specialist

How do you empower your team to be more creative?

We want our engineers to feel free to create in the manner they work best. To feel empowered. Having distributed engineers made this an easy one to solve. Managing distributed Elasticians makes it impossible to micromanage people, even if you wanted to. So we embrace that.

Kevin

SVP, Engineering

What's something quirky about your company?

Our Source Code is truly what makes Elastic, Elastic. It may just seem like a pretty set of values, but Elastic really lives by it. Personally “Space, Time” and “Home, Dinner” are the biggest reasons I chose Elastic — I knew those promises would give me the flexibility to be the parent, sibling, and daughter I want to be.

Alexis

Recruiting Coordinator

What are Elastic Perks + Benefits

Elastic Benefits Overview

At Elastic, we strive to have parity of benefits across regions. While regulations differ from place to place, we believe taking care of people is the right thing to do.

Healthcare for you and your family in many locations.
Flexible location and schedule for many roles.
Generous number of vacation days each year.
Double your charitable giving — we match up to 1% of your salary.
Up to 40 hours each year to use toward volunteer projects you love.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Diversity
Documented equal pay policy
Unconscious bias training
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Happy Hours
Professional Development Benefits
Cross functional training encouraged
Promote from within
More Jobs at Elastic61 open jobs
All Jobs
Data + Analytics
Design + UX
Dev + Engineer
HR
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Operations
new
Austin
Marketing
new
Austin
Data + Analytics
new
Austin
Project Mgmt
new
Austin
Developer
new
Austin
Developer
new
Austin
Developer
new
Austin
Developer
new
Austin
Sales
new
Austin
Developer
new
Austin
Sales
new
Austin
Developer
new
Austin
Operations
new
Austin
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Elastic's full profileSee more Elastic jobs