Cloud - Tech Lead - Site reliability Engineering

| Austin
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At Elastic, we have a simple goal: to solve the world's data problems with products that delight and inspire. As the company behind the popular open source projects — Elasticsearch, Kibana, Beats, and Logstash — we help people around the world do great things with their data. From stock quotes to Twitter streams, Apache logs to WordPress blogs, our products are extending what's possible with data, delivering on the promise that good things come from connecting the dots. We unite Elasticians across 30+ countries (and counting!), 18 timezones, and 30 different languages into one coherent team, while the broader community spans across over 100 countries.

About The Role

You will be responsible for technical leadership in several functional areas of Elastic’s Cloud offerings. You will lead by example and should participate in coding, debugging complex failure scenarios, and triaging bugs. You’ll analyze the current system, it’s strength and limitations. You will participate in roadmap and project planning efforts and will have ownership for delivering it. You’ll be participating in project management efforts as the teams execute on plans, and you’ll have a role in communicating progress and status to stakeholders.

Engineering Philosophy

Managing a highly complex distributed system that is easy to operate via elegantly designed components and APIs is a non-trivial effort. It requires solid software development skills, and more importantly, a sharp mind and the ability to think like a user. We also care deeply about giving you full ownership of what you’re working on. Our company fundamentally believes great minds achieve greatness when they are set free and are surrounded and challenged by their peers, which is clearly visible in our organization. We feel that anyone needs to be in a position to comment on truly anything, regardless of his or her role within the company.

What you will be doing
  • Help lead the SRE team manage thousands of Elasticsearch clusters in our SaaS offering
  • Provide technical leadership for several functional areas in the SRE team like monitoring, platform security, IaaC, incident management, and more
  • Combine Elastic’s products (like Elasticsearch, Kibana, Beats, Machine Learning) with cloud management technologies like Kubernetes &Docker to build reliable and scalable Cloud solutions for customers
  • Work with the team to help build scalable solutions to deliver the best customer experience on our SaaS offering.
  • Build and operate mission critical services on a globally distributed level, using Cloud hosting providers like GCP, Azure, etc.
  • Have a scope that covers contributing to technical plans and direction within Cloud and across other product teams in Elastic
  • Understand our company strategy and help guide our Cloud product’s direction to realize it
  • Lead the technical decision-making for multiple projects and initiatives
  • Translate high level technical guidance into actionable direction for the teams and initiatives
  • Work with a distributed team of engineers from all across the globe
  • Work with Support and other teams across Elastic to respond to escalations
  • Interact with other Principal Engineers to coordinate and align technical direction and strategic plans across multiple areas
  • Create technical designs and POCs for new efforts and expansion into new Clouds and regions
  • Be hands on with the codebase. Review work done in the team, and provide constructive feedback
  • Drive alignment with the coding practices and standards of the team
What you will bring along
  • Experience building and operating globally distributed SaaS, with a track record of delivering reliable and scalable services
  • Experience developing and reviewing complex technical requirements, and translating them into actionable tasks for engineers
  • Ability to communicate well with individuals and groups to accomplish a common set of goals
  • Previous experience providing technical leadership for a team of engineers
  • Previous experience in an ownership role for technical direction and strategy
  • Previous experience working with stakeholders outside of Engineering
  • Experience leading a team to fulfill requirements for a compliance framework (SOC2, HIPPA, etc.)
  • Experience triaging and responding to production service outages
  • Proven ability to identify and remediate common hosting environment and software security problems
Additional Information:

We're looking to hire team members invested in realizing the goal of making real-time data exploration easy and available to anyone. As a distributed company, we believe that diversity drives our vibe! Whether you're looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life.

  • Competitive pay based on the work you do here and not your previous salary
  • Equity
  • Global minimum of 16 weeks of parental leave (moms & dads)
  • Generous vacation time and one week of volunteer time off
  • Your age is only a number. It doesn't matter if you're just out of college or your children are; we need you for what you can do.

#li-MD1

Elastic is an Equal Employment employer committed to the principles of equal employment opportunity and affirmative action for all applicants and employees. Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation. Elastic also makes reasonable accommodations for disabled employees consistent with applicable law.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • Google AnalyticsAnalytics
    • SalesforceCRM
    • MarketoLead Gen

Location

3300 N Interstate 35, Austin, TX 78705

An Insider's view of Elastic

How would you describe the company’s work-life balance?

One of the really amazing things about working for a distributed company is that you have true flexibility to find your work/life balance. There are no fixed hours and nobody is watching. I think being able to manage your day and step away and come back is a really powerful thing for many Elasticians.

Raya

Director of Engineering

What projects are you most excited about?

When we're able to capture the stories about how our customers are using our software to fight child sex exploitation, for example, or how NASA is using Elasticsearch to further investigations into whether there is water on Mars — that gets Elasticians excited, and makes them feel proud of what the company is doing.

Daniel

Senior Manager, Customer Advocacy

What makes someone successful on your team?

The people I’ve seen rise quickly and do well are people who are sponges. Those people who, in any situation they’re sitting in, are learning and absorbing more information.

Elastic products might be very foreign to a new hire, and it’s important that they learn every single aspect of Elastic products.

Jeremy

Sales Specialist

How do you empower your team to be more creative?

We want our engineers to feel free to create in the manner they work best. To feel empowered. Having distributed engineers made this an easy one to solve. Managing distributed Elasticians makes it impossible to micromanage people, even if you wanted to. So we embrace that.

Kevin

SVP, Engineering

What's something quirky about your company?

Our Source Code is truly what makes Elastic, Elastic. It may just seem like a pretty set of values, but Elastic really lives by it. Personally “Space, Time” and “Home, Dinner” are the biggest reasons I chose Elastic — I knew those promises would give me the flexibility to be the parent, sibling, and daughter I want to be.

Alexis

Recruiting Coordinator

What are Elastic Perks + Benefits

Elastic Benefits Overview

At Elastic, we strive to have parity of benefits across regions. While regulations differ from place to place, we believe taking care of people is the right thing to do.

Healthcare for you and your family in many locations.
Flexible location and schedule for many roles.
Generous number of vacation days each year.
Double your charitable giving — we match up to 1% of your salary.
Up to 40 hours each year to use toward volunteer projects you love.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Diversity
Documented equal pay policy
Unconscious bias training
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Happy Hours
Professional Development Benefits
Cross functional training encouraged
Promote from within
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