Customer Engineer at LumApps

| Austin | Remote
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About Us: 

LumApps teams across the world all share the same objective. We want to help teams in their quest to develop strong cultures and share knowledge across communities, the way we do every day.

LumApps helps organizations transform the way they communicate, collaborate, and engage with their customers, partners, and most importantly, their employees. Leading companies rely on our solutions, LumApps Social Collaborative Intranet and LumApps Employee Social Advocacy, to make their teams more productive. Our solutions contribute to smarter, more efficient, and better-connected workforces around the world. Because ultimately, our mission is to make people feel that they belong and have a purpose.

About the role:

LumApps is seeking to add a Customer Engineer to our current team of 4. As the Customer Engineer for LumApps you will provide your expertise and product knowledge to ensure successful project implementations and project migrations, working predominantly with customers, as well as cross functionally across multiple internal teams. This position will allow you to develop strategic external relationships while addressing any technical roadblocks.

What you will do:

  • Manage customer technical problems through effective diagnosis, resolution, or implementation of new investigation techniques to increase productivity for customer issues on LumApps
  • Act as a consultant and LumApps subject matter expert for internal stakeholders in the Professional Services Org (PSO) to resolve technical deployment obstacles 
  • Develop an in-depth understanding of LumApps’s product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer reported issues
  • Ability to work in a fast pace environment, adapting to abrupt changes quickly and providing new alternatives for unforeseen technical roadblocks
  • Resolve new technical challenges and document new processes that will help other customers and internal teams at scale
  • Guide customers during the LumApps installation process, IdP and SSO configurations, and other current and future LumApps technical native integrations 

What we are looking for:

  • Creative, out of the box thinker
  • Ability to explain technical concepts to non-technical audiences (C-level, Business OUs)
  • Ability to engage in customer conversations, identify deliverables, and prioritize workload
  • Excellent troubleshooting, attention to detail, and written and verbal communication skills
  • 2+ years of practical experience as a Solutions Engineer / Customer Engineer
  • Comfortable working with Google’s set of collaboration tools (Workspace) and Microsoft O365
  • Comfortable working with advanced excel /Sheets formulas
  • Ability to work in multiple projects, with different deliverables and deadlines
  • Ability to thrive in ambiguity and a fast paced environment
  • Ability to find solutions to complex SaaS problems, advocating for customer issues

Preferred Qualifications:

  • 3+ years experience working in a client facing environment
  • Ability to be hands on with our customers and offer strategic advice or solutions on integrations
  • Knowledge of end-to-end security and understanding of popular API security technologies such as OAuth, SAML, and SSO is a plus
  • Working experience with Vanilla JavaScript and / or REST APIs is a plus
  • Working experience with Google Admin Console and Microsoft Azure Administrator tools is a plus

What we offer:

  • A program designed with your success in mind. We're looking for intelligent, hard-working, and ethical individuals that will appreciate a well-coached path to a rewarding career
  • 100% employer-paid benefits for employees, starting day one
  • Awesome coworkers and culture
  • 401(k) with employer match
  • So much more!

If our core values of: “Be bold, do amazing things”, “Say what you mean, Do what you say”, “One team, Same mission”, and “Always be evolving,” speak to you, apply to join our team today!

It is the policy of LumApps to provide Equal Employment Opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, LumApps will provide reasonable accommodations for qualified individuals with disabilities.


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • PhotoshopDesign
    • AsanaManagement
    • SalesforceCRM
    • PardotLead Gen

Location

Our office is located downtown on West 5th street, within walking distance to a ton of great fitness clubs, restaurants and bars!

An Insider's view of LumApps

What's something quirky about your company?

What makes LumApps quirky is the people. There's an array of personalities that make the work environment a pleasure to be part of. There are also so many languages spoken at LumApps! Throughout the course of one day, you'll hear conversations in French, Spanish, Portuguese, Japanese, and even German.

Ramon

Visual Designer

What does your typical day look like?

The great thing about my job is that every day is different. I have a handful of customer meetings and the rest of my day is spent collaborating with my team on different projects, like creating demo sites or responding to RFPs. In between, I help my office mates with whatever they need, whether it's product-related or party planning.

Mary

Sales Engineer

What makes someone successful on your team?

The great thing about my team is that we empower each other and build on our strengths. We review our challenges together and collaborate on how to improve our day to day. We are successful because we motivate one another and value teamwork.

Monica

Customer Success Manager

How do you empower your team to be more creative?

Creativity can be a visual expression of ideas, problem solving, or trying something new/different. The best way to empower a team to be more creative is to support new ideas, collaborate across teams, and ensure they know it’s ok to fail. I never want to hear, “this is the way we’ve always done it.”

Melinda

VP of Growth Marketing

What are LumApps Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks

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