Customer Engineering Manager

| Austin | Remote
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Molecula is an Operational AI company that enables businesses to deploy real-time analytics and AI in their applications through the adoption of a feature-first mindset. Our core technology, FeatureBase, solves today’s massive data readiness problem by giving companies access to big data faster than ever before to power cutting-edge technologies. We are a burgeoning startup with a passionate team of dedicated engineers, designers, and business experts determined to make a positive impact.

Molecula is looking for a Customer Engineering Manager (CEM) to join our Customer Success team. You will act as a trusted advisor to our customers by enabling them to fully take advantage of our products to achieve their business objectives. You will lead the successful adoption of Molecula at organizations, guiding them through the strategic and technical facets of their data architecture transformation journey. You will work with customers to remove organizational and technical barriers and identify opportunities to help customers expand their use of our products. You will also act as a customer advocate for product features and requirements. Most of all, you are to be an evangelist or advocate for our technology as the next generation data architecture.

Responsibilities Include:

  • Drive the successful adoption and onboarding of Molecula to help customers realize the business value of our partnership and offerings.
  • Create value for customers by partnering to define success and building a joint plan with identified objectives, stakeholders, milestones, risks, and metrics needed to achieve their goals.
  • Form strategic relationships with key stakeholders to understand a customer’s business within their industry and develop strategic roadmaps.
  • Using your technical background to architect solutions, troubleshoot issues, and create PoV/PoCs when necessary.
  • Managing year-over-year client renewals (unless named account w/Sales), and overall expansion of Molecula use cases.

Job Qualifications:

  • Minimum Qualifications
    • 7+ years of experience as a post-sales Customer Engineer, Technical Account Manager, Customer Success, or closely related role.
    • Experience with cloud-related technologies and architectures across Software-as-a-Service, Platform-as-a-Service, and Infrastructure-as-a-Service (SaaS, PaaS, IaaS).
    • Ability to travel up to 20% of the time when authority figures (CDC, WHO, etc) say it is ok to do so. 
  • Preferred Qualifications
    • Bachelor's, Master’s, or PhD in Computer Science, related field, or equivalent practical experience.
    • Experience in data and information management as it relates to Business Intelligence Application (Tableau, Microstrategy, PowerBI), Data Processing (Informatica, Talend), Data Warehousing (Lakes and Warehouses), and/or Data Analytics Platform (Hadoop/Spark, Netezza, Teradata).
    • Experience with developing data warehousing, data lakes, batch or real-time event processing and ETL workflows solutions (i.e. SAP), including architecture design, implementing, tuning, schema design, and query optimization of scalable and distributed systems.
    • Excellent listener and always has more questions to ask.
    • Excellent communication skills, including the ability to distill technical concepts to a non-technical audience.
    • Enthusiasm for working in a highly collaborative environment.
    • You share our values, and work in accordance with those values.

To all recruitment agencies: Molecula does not accept agency resumes. Please do not forward resumes to our jobs alias, Molecula employees or any other organization location. Molecula is not responsible for any fees related to unsolicited resumes.

Molecula is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know as a response in the application. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • ReactLibraries
    • SparkFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • PilosaDatabases
    • Google AnalyticsAnalytics
    • AsanaManagement
    • ZenhubManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • HubspotEmail
    • HubspotLead Gen

Location

We're located in the iconic Independent building, in downtown Austin's Seaholm District- walkable and bikable to Metro stops, shops, and eateries.

An Insider's view of Molecula

What’s the vibe like in the office?

Our office in downtown Austin has an incredible energy. When I walk in the space I feel the potential of our technology and the community we've building around it. It's beautifully designed and thoughtfully equipped. We're perched above the Codependent coffee bar with views of hike & bike trails- so you see the momentum of Austin all around you!

Deandra

Total Rewards & People Ops Manager

What projects are you most excited about?

I'm most excited about creating UI that makes data more accessible and digestible for both non-technical and technical folks. Our UI empowers non-techies to understand trends and gain a high level view of what their data represents and allows more technical people to dig in deeper to all of their data without having a ton of setup work.

Stephanie

Frontend Developer

How has your career grown since starting at the company?

When I was making the decision to join, H.O. said to me, “this is going to be like getting 100 MBAs at once,” and he was not wrong. The career growth I’ve experienced during my time at Molecula has undoubtedly changed my life’s trajectory. I attribute this to my teammates, the problems we are solving, and the pace at which we operate.

Sarah

VP of Product

What is your vision for the company?

We see a future where data is as ubiquitous as air and water and where any human or machine that needs input to make decisions can access any and all the data she, he or it needs. This ability to instantly access data will become a basic right and will lay the foundation for a super evolution that unlocks human potential in ways we can not fathom.

Higinio "H.O."

CEO

How does the company support your career growth?

The Molecula leadership team empowers everyone within the organization to explore their passions even if it's not within their job description. I started as an intern and didn't realize what an amazing experience it would be. I'm so happy I accepted my full-time offer and am an integral part of building the company's Sales and Marketing processes.

Aarush

Business Development Representative

What are Molecula Perks + Benefits

Molecula Benefits Overview

Molecula offers an impressive Medical + Vision + Dental plan for its US-based employees- and we cover the premiums! You won't see them deducted from your paycheck. We also offer unlimited PTO, a 401K, and impressive stock options.

Culture
Daily sync
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Highly diverse management team
Our senior leadership team is fabulously diverse and empowers our teams to strive for greatness while keeping our values of diversity and inclusion high up on our priority list.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Molecula offers free disability insurance.
Dental Benefits
Molecula's dental plan is 100% employer paid.
Vision Benefits
Molecula offers 100% employer paid vision insurance.
Health Insurance Benefits
Molecula offers a great 100% employer paid healthcare plan with Humana.
Life Insurance
Molecula pays for life insurance for its employees at no cost to the employee.
Retirement & Stock Options Benefits
401(K)
Company Equity
Molecula offers generous equity plans to employees in the form of stock options that begin vesting after 12 months.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide 16 weeks of paid maternity leave for mothers. Molecula also provides 10 weeks of paid leave for fathers and adoptive or foster parents.
Flexible Work Schedule
Molecula is great with flexible work schedules.
Remote Work Program
Approximately half of our team members work remotely. Austin-based employees enjoy a flexible hybrid-model to plan their in-office days to optimize for collaboration across teams.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Happy Hours
Molecula hosts awesome virtual and in-person happy hours!
Parking
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