DialogFlow Developer

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EPAM is committed to providing our global team of more than 41,150 EPAMers with inspiring careers from day one. EPAMers think creatively and lead with passion and honesty. Our people are the source of our success. We value collaboration, work in partnership with our customers, and strive for the highest standards of excellence. In today’s market conditions, we’re supporting operations for hundreds of clients around the world remotely. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.
 

DESCRIPTION

You are curious, persistent, logical and clever – a true techie at heart. You enjoy living by the code of your craft and developing elegant solutions for complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a DialogFlow Developer. Scroll down to learn more about the position’s responsibilities and requirements.

REQ #: 223761462

WHAT YOU’LL DO

  • Develop and deploy call flow applications (aka Interactive Voice Response applications) that have an impact to the customer and a support or sales agent’s experiences
  • Partner with internal teams to define and implement solutions that improve support experiences
  • Maintain highest levels of development practices including technical design, solution development, systems configuration, test documentation/execution, issue identification and resolution, writing clean, modular and self-sustaining code

REQUIREMENTS

  • BS degree in an associated field or other advanced certification along with equivalent experience
  • Hands on Experience on Google DialogFlow
  • 3+ years IVR / Speech Recognition experience
  • The ability to design call flows from requirements documentation and workshops
  • Expert knowledge of 1 or more IVR development environments, such as Genesys composer, Avaya AOD, Voice Objects / CXP etc
  • A working knowledge of IVR environments and operating systems, including administration of UNIX and Linux
  • A working knowledge of telephony technologies including call routing, SMS, VOIP
  • State Machine Experience & Knowledge
  • Unix/shell scripting (Bash, PowerShell or any other shell)
  • Application support experience

NICE TO HAVE

  • Experience with JavaScript

WHAT WE OFFER

  • Medical, Dental and Vision Insurance (Subsidized)
  • Health Savings Account
  • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
  • Short-Term and Long-Term Disability (Company Provided)
  • Life and AD&D Insurance (Company Provided)
  • Employee Assistance Program
  • Unlimited access to LinkedIn learning solutions
  • Matched 401(k) Retirement Savings Plan
  • Paid Time Off
  • Legal Plan and Identity Theft Protection
  • Accident Insurance
  • Employee Discounts
  • Pet Insurance
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