“Making Healthcare Right. Together.” is the cornerstone of all we do. Our vision is through powerful relationships with Care Partners, we help all people live healthy and brighter lives. To successfully achieve our mission and vision as we operate in a dynamic health care environment, we expect Bright employees to embody and uphold our core values in work and interactions, both internal and external: be brave, be brilliant, be accountable, be inclusive, and be collaborative.

The Director, Cloud Engineering and Developer’s Experience is responsible for leading these Infrastructure Services and Operations teams including operational results, people development and budget management. The Director has responsibility for executing the technical roadmap for these services. Using and interpreting your broad functional business and industry knowledge, you will develop business-aligned IT strategies. The Director plans for and effectively drives the implementation of value-added solutions. In this role you will direct Service Operations, Identity and Access Management, cloud infrastructure, cloud TechOps, and Cloud Networking.

ROLE RESPONSIBILITIES

• Lead, mentor, and coach a team of technical Managers, Analysts, and Engineers over cloud infrastructure and developers' experience solutions. Promote career development and manage the performance of the team.
• Define the Infrastructure and Operations strategy and 3-year roadmap ensuring programs are defined and executed
• Set Azure architectural standard for our environment moving forward, design automation for Azure infrastructure (Infrastructure as Code), work closely with our technology partners to design best in class Azure system implementations, ensure adherence to our SOC2 compliance.
• Creating a high degree of satisfaction and efficiency in the developer experience by ensuring that levels of automation, innovation, training, and feedback are serving the stated and unstated concerns and needs of our software engineering teams.
• Tier 1, 2, and 3 support for company-wide applications, infrastructure systems, and services. Including but not limited to windows servers, WAF Analytics tools (Tableau, SAS, Power BI), Azure AD, SFTP, WVD, faxing, and file server/storage.
• Own Identity and Access Management – Identity services including provisioning, de-provisioning and access control services
• Oversee and manage production systems including backups, performance tuning, fault resolution, capacity planning, & root cause analysis across multiple sites, platforms & operating systems. Coordinate & execute after-hours maintenance activities.
• Partner with security and application teams to ensure infrastructure is secure and meets the business needs.
• Define SLAs for infrastructure and operations and ensure adherence to defined metrics.
• Ensure disaster recovery plans are in place, updated as needed due to business, environmental or regulatory changes and are exercised as defined.

EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE

• BS degree in Computer Science, Business, Engineering or equivalent experience required 
• Advanced degree highly desirable 
• Seven (7)+ years of experience as a Director 
• Three (3) or more years of experience managing a team of Cloud Systems Engineers and Software Engineers required 
• 15+ years of relevant industry experience supporting multiple locations, heterogeneous environments (Windows, Linux, iOS, etc.), etc. 
• Five (5) years experience supporting custom software development, including experience in driving SDLC and CI/CD efficiencies. 
• Five (5) years experience with Azure or Azure Solutions Architect Certification required 
• Five (5) years experience with Windows Server management and support required 
• Good understanding of ARM Templates and/or Terraform 
• Demonstrated ability to take ownership and manage technical projects, including identification of project scope, requirements, deliverables, and coordination of project design and implementation activities 
• Prior experience evaluating and implementing “Best in Class” enterprise-wide security solutions 
• Prior experience leading an Infrastructure team in a SOX and/or SOC 2 regulated company 
• Direct experience improving and scaling an operations team leveraging ITSM and ITIL practices. 
• Advanced skills and knowledge in building cloud platforms, leveraging public cloud and container ecosystems 
• Excellent proficiency in a variety of platforms including databases, machine learning, modern runtimes, cloud-native architectures and paradigms, continuous build, testing, and deployment platforms 
• Knowledge of networking, compute, storage, IaaS, PaaS solutions, cloud operations, system administration, service desk. 

LICENSURES AND CERTIFICATIONS

• Project Management (PMP), Governance & Service Management (ITIL, COBIT), Enterprise Architecture (TOGAF), MCSE, or VCP certifications a plus (MCSE/VCP/VCAP/CCNA/CCNP, etc.) 

 We’re Making Healthcare Right. Together. 

We've won some fun awards like Modern Healthcare and Forbes, etc. But more than anything, we're a group of people who are really dedicated to our mission in healthcare. Come join our team!

Check out this great video showcasing just some of the fantastic Technology Team broadcasting from our ATX office!

As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of Bright Health, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

BRIGHT ON!