Director, Cloud Engineering and Developer Experience at Bright Health

| Austin
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Our Mission is to Make Healthcare Right. Together. Built upon the belief that by connecting and aligning the best local resources in healthcare delivery with the financing of care, we can deliver a superior consumer experience, lower costs, and optimized clinical outcomes.

What drives our mission? The company values we live and breathe every day. We keep it simple: Be Brave. Be Brilliant. Be Accountable. Be Inclusive. Be Collaborative.

If you share our passion for changing healthcare so all people can live healthy, brighter lives – apply to join our team.


The Director, Cloud Engineering and Developer’s Experience is responsible for leading these Infrastructure Services and Operations teams including operational results, people development and budget management. The Director has responsibility for executing the technical roadmap for these services. Using and interpreting your broad functional business and industry knowledge, you will develop business-aligned IT strategies. The Director plans for and effectively drives the implementation of value-added solutions. In this role you will direct Service Operations, Identity and Access Management, cloud infrastructure, cloud TechOps, and Cloud Networking.ROLE RESPONSIBILITIES
    • Lead, mentor, and coach a team of technical Managers, Analysts, and Engineers over cloud infrastructure and developers' experience solutions. Promote career development and manage the performance of the team.
    • Define the Infrastructure and Operations strategy and 3-year roadmap ensuring programs are defined and executed
    • Set Azure architectural standard for our environment moving forward, design automation for Azure infrastructure (Infrastructure as Code), work closely with our technology partners to design best in class Azure system implementations, ensure adherence to our SOC2 compliance.
    • Creating a high degree of satisfaction and efficiency in the developer experience by ensuring that levels of automation, innovation, training, and feedback are serving the stated and unstated concerns and needs of our software engineering teams.
    • Tier 1, 2, and 3 support for company-wide applications, infrastructure systems, and services. Including but not limited to windows servers, WAF Analytics tools (Tableau, SAS, Power BI), Azure AD, SFTP, WVD, faxing, and file server/storage.
    • Own Identity and Access Management – Identity services including provisioning, de-provisioning and access control services
    • Oversee and manage production systems including backups, performance tuning, fault resolution, capacity planning, & root cause analysis across multiple sites, platforms & operating systems. Coordinate & execute after-hours maintenance activities.
    • Partner with security and application teams to ensure infrastructure is secure and meets the business needs.
    • Define SLAs for infrastructure and operations and ensure adherence to defined metrics.
    • Ensure disaster recovery plans are in place, updated as needed due to business, environmental or regulatory changes and are exercised as defined.

EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE

    • BS degree in Computer Science, Business, Engineering or equivalent experience required 
    • Advanced degree highly desirable 
    • Seven (7)+ years of experience as a Director 
    • Three (3) or more years of experience managing a team of Cloud Systems Engineers and Software Engineers required 
    • 15+ years of relevant industry experience supporting multiple locations, heterogeneous environments (Windows, Linux, iOS, etc.), etc. 
    • Five (5) years experience supporting custom software development, including experience in driving SDLC and CI/CD efficiencies. 
    • Five (5) years experience with Azure or Azure Solutions Architect Certification required 
    • Five (5) years experience with Windows Server management and support required 
    • Good understanding of ARM Templates and/or Terraform 
    • Demonstrated ability to take ownership and manage technical projects, including identification of project scope, requirements, deliverables, and coordination of project design and implementation activities 
    • Prior experience evaluating and implementing “Best in Class” enterprise-wide security solutions 
    • Prior experience leading an Infrastructure team in a SOX and/or SOC 2 regulated company 
    • Direct experience improving and scaling an operations team leveraging ITSM and ITIL practices. 
    • Advanced skills and knowledge in building cloud platforms, leveraging public cloud and container ecosystems 
    • Excellent proficiency in a variety of platforms including databases, machine learning, modern runtimes, cloud-native architectures and paradigms, continuous build, testing, and deployment platforms 
    • Knowledge of networking, compute, storage, IaaS, PaaS solutions, cloud operations, system administration, service desk. 
LICENSURES AND CERTIFICATIONS
    • Project Management (PMP), Governance & Service Management (ITIL, COBIT), Enterprise Architecture (TOGAF), MCSE, or VCP certifications a plus (MCSE/VCP/VCAP/CCNA/CCNP, etc.) 
 
We’re Making Healthcare Right. Together.
We are realizing a completely different healthcare experience where payors, providers, doctors, and patients can all feel connected, aligned and unified on the same team. By eradicating the frictions of competing needs, we are making it possible to give everyone more of what they want and deserve. We do this by:
 
Focusing on Consumers
We understand patient pain points, eliminating complexity while increasing transparency, for greater access and easier navigation.
 
Building on Alignment
We integrate and align individual incentives at all levels, from financing to optimization to delivery of care.
 
Powered by Technology
We employ our purpose built, integrated data platform to connect clinical, financial, and social data, to deliver exceptional outcomes.
 
          
 
As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of Bright Health, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • PowerShellLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • FlutterLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • InVisionDesign
    • SketchDesign
    • Lucid ChartDesign
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • Microsoft DynamicsCRM

Location

We are downtown at 515 Congress Avenue, right in the heart of downtown! Tons of restaurants and close to public transportation.
Making Healthcare Better For All At Bright Health
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An Insider's view of Bright Health

What’s the vibe like in the office?

The office has a relaxed and laid back vibe but people are very serious about their work - perfect!

Anthony

Data Engineer

What does your typical day look like?

My day is so varied, given how quickly we're growing, which is fulfilling for me. I have a good balance of strategic and tactical work in my day as well as time to focus and time to collaborate.

Jen

VP, Digital

What makes someone successful on your team?

A hard-working team player who thinks first and codes next is likely to learn a lot and quickly become a valuable member of the team. Lots of experience with some of our tooling is always nice, but if someone can't knowledge-share well or responds poorly to code reviews and other requests for collaboration, it'll be a tough fit.

Brian

Software Engineer 3

How do your team's ideas influence the company's direction?

We hire smart individuals who thrive on accomplishment and purpose. Our teams are exposed to the bigger picture through constant communication and dialogues – that encourages them to come up with innovative solutions to problems. We've made significant adjustments on our direction in technology and process that were initiated by the team.

Abdullah

VP, Engineering

What are Bright Health Perks + Benefits

Bright Health Benefits Overview

We have 3 different health insurance plans, all through Cigna (HDP, Premium HDP and PPO). We cover the majority of the cost for the employee and some cost for family. We have two dental plans and a vision plan as well. We have a Lifestyle Spending Account and options for HSA/FSA. We put 3% of your total earnings into your 401K plan and you are immediately vested. We have all the latest technology (Mac or Surface laptops – your choice) to use including standing desks. Fully stocked fridge with snacks and drinks.

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Bright Health employees can contribute up to $3500 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Bright Health is proud to offer a wellness stipend of $200/month to all employees!
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
We will put 3% of your total earnings into your 401K plan, even if you don't put anything in. It's a safe harbor contribution.
401(K) Matching
Bright Health provides employees with a 401(k) plan managed by Vanguard. We provide a ‘safe harbor’ non-elective contribution equal to 3% of your compensation, regardless of participation in the p
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 6 weeks of parental leave for the primary caretaker. We also provide 2 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Bright Health provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote Work Program
Family Medical Leave
Company sponsored family events
Bright Health sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Happy Hours
Happy hours are hosted on occasion.
Relocation Assistance
Fitness Subsidies
Bright Health employees are eligible for discounts on several gym memberships.
Home Office Stipend for Remote Employees
Professional Development Benefits
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Bright's primary goal is to offer employee benefits and perks that are as flexible as possible to meet each employee's unique needs!

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