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Director, Quality Assurance

| Austin
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The Director, Quality Assurance (QA) is responsible for ensuring the customers receive the highest quality solutions possible. The Director of QA works with Product Management, Engineering, and Project Management leads to define, implement, and execute Quality Assurance activities that span the entire Software Development Lifecycle. This role has responsibility for staffing and supporting an internal SDET team, along with responsibility for engaging and collaborating with external Quality Assurance vendor partners.


  • Evaluate and optimizes current vendor relationships and vendor test processes
  • Assess gaps in testing, test case coverage, and test scripts
  • Evaluate current test frameworks being used and address gaps identified, drawing on experience,  best practices, and alternative frameworks
  • Hire and train future QA staff including manual and automation testers
  • Define the standard QA tool set required to support the framework and modify/acquire QA tools as required. Ensure consistent adoption of QA tools.
  • Oversee ongoing administration of QA tools.
  • Write and execute test strategy and test plans
  • Integrate test strategy and processes into the CI pipeline process and tooling
  • Produce thoroughly detailed quality assurance reports, covering overall product quality, QA process effectiveness, and defects
  • Participate in code reviews as necessary, and understand the code to be tested
  • Prepare for sprint planning by understanding the details (effort, risk, priority) of remaining work committed for an update. Use your expertise to identify potential gaps before they happen
  • Contribute ideas for continually improving the team’s productivity, job enjoyment, and code quality
  • Drive long-term quality improvements through effective Incident and Problem management practices that inform and contribute to the resolution of the most significant quality challenges
  • Share knowledge with team members and collaboratively build a shared vision for the team
  • Have fun working with an exceptional team and creating cutting edge software


  • 5+ years experience in software testing (both manual and automation)
  • Experience in defining and implementing effective test automation strategies
  • Experience working in an Agile framework
  • Previous experience evaluating and managing vendor relationships
  • Successful track record of training and hiring a testing team
  • Highly self-motivated and directed, pro-actively reporting on status and tasks
  • Passion for testing software to the breaking point and beyond, with the ability to communicate precisely how breakage was accomplished
  • Excellent problem-solving skills
  • Demonstrated ability to effectively establish and maintain working relationships with all levels of the organization
  • Knowledge and experience with mature Incident and Problem Management processes
  • Keen business judgment and ability to focus your work on the highest risks
  • Excellent communication and presentation skills with the ability to present and translate complex information to internal teams in relevant business terms
  • Bachelor's Degree or equivalent experience. Computer Science/Engineering major is preferable


  1. Quality Assurance Team leadership
  2. Continuous improvement
  3. Problem-solving
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Technology we use

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We're in the heart of downtown, at the corner of 10th and Congress, one block away from the capitol building with easy access to shops & restaurants.

An Insider's view of Cerity

What’s the vibe like in the office?

We aren’t all work and no play! We work hard and move fast, but that doesn’t mean we don’t have time to have fun or play a game of shuffleboard or two in our office. Cerity is filled with fun and interesting individuals who all have very diverse hobbies and experiences to keep conversations interesting as we work towards completing our goals.


Technical Analyst

What's the biggest problem your team is solving?

We’re working on the right stuff when it’s hard. There’s no shortage of “opportunities” in the insurance space, but we aspire to make protecting small business as easy as one click shopping on Amazon. This is a huge goal and will take a commitment to challenging norms, AI, ML, and a modern tech stack; all fueled by a creative and passionate team.


Chief Operating Officer

What makes someone successful on your team?

I think to be successful as a member of the Cerity family, you're eager to learn and evolve. You need to be driven enough to work at a high level independently, but humble enough to allow leadership to support and guide you. You will put the team first because you understand you will be given individual opportunities to grow and succeed.


Manager of Member Services

How do your team's ideas influence the company's direction?

At Cerity, you'll find the work culture is truly an environment where team members are actively encouraged to interject their viewpoints & opinions "for the good of the cause". As we set out to completely re-invent insuretech from the ground up, all team members (regardless of title or experience) are asked to be part of the conversation.


Director of Marketing

How would you describe the company’s work-life balance?

Cerity offers an incredible work-life balance. Management does an exceptional job at setting the expectations and then getting out of the way (i.e. they will help shepherd projects, but they will not micro-manage!). The people at Cerity are word-class, and it shows.


Principal Data Scientist

What are Cerity Perks + Benefits

Cerity Benefits Overview

We have a work hard/play hard culture built on mutual respect, accountability, and a desire to do what it takes.
We offer unlimited PTO, an educational stipend, health, dental, & vision benefits, a 401k matching program, and more.

Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Diversity manifesto
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Cerity provides employees with a flexible work schedule that includes flexible start and end times.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Stocked Kitchen
We offer employees A parking subsidy.
Professional Development Benefits
Job Training & Conferences
Cerity offers employees professional development opportunities like Annual individual budget for training, The ability to attend job related conferences and seminars.
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