Director, UM Quality and Delegation Oversight at Bright Health

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Making Healthcare Right. Together.” is the cornerstone of all we do. Our vision is through powerful relationships with Care Partners, we help all people live healthy and brighter lives. To successfully achieve our mission and vision as we operate in a dynamic health care environment, we expect Bright employees to embody and uphold our core values in work and interactions, both internal and external: be brave, be brilliant, be accountable, be inclusive, and be collaborative.

The Director of UM Quality & Delegation oversight will create, oversee and manage the program and team that provides quality oversight of the clinical operations of internal, offshore, and delegated utilization management programs. This role will direct in the hiring and development of their team. Responsibilities include applying deep knowledge of clinical information, regulatory, and accreditation requirements to evaluate, audit the daily and overall operations and programs of delegated UM vendors and/or internal UM teams. In the future, this role may support oversight of care management programs and or oversight of delegated providers.
 
This position will also oversee a team that handles escalated questions and concerns from Provider Relations and Clinical market-based teams for UM cases that cross internal, offshore, and delegated Vendor partners.
The Manager will work closely with the AVP, Clinical Performance. Director, Utilization Management Operations, and Accreditation and Compliance teams to drive performance on the overall utilization management program operations and performance for delegated vendors and internal service delivery teams.

ROLE RESPONSIBILITIES

  • The Director, UM Quality and Delegation Oversight job description is intended to point out major responsibilities within the role, but it is not limited to these items.
  • Lead, develop, report and supervise the daily operations and work of the UM Quality audit staff to ensure Bright, offshore, and delegated UM teams meet accreditation and regulatory standards
  • Build Quality oversight tools and programs that ensure compliance against Accreditation and Regulatory standards, oversee execution of quality audits, and report outcomes of audits.
  • Work with Compliance and Accreditation teams to identify Corrective Actions needed by any team or organization and partner with those teams to ensure quick improvement against quality findings.
  • Lead, develop and manage a process to respond, solution and provide guidance to address any operational questions and/or escalated UM cases from delegates, Care Partners, providers, and internal staff and colleagues.
  • Create and implement policies related to corresponding UM quality program and delegation oversight. Coordinate with UM Operations, Medical Policy, Accreditation, and Regulatory teams to ensure policies are in compliance with Accreditation and Regulatory standards. 
  • Identify opportunities for quality and process improvements necessary to facilitate departmental and programmatic functions.
  • Serve as a member of Bright Health’s UM Committee, reporting UM program performance and associated operational updates as well as managed workplans and prioritize resources to meet key deliverables. 
  • Support coordination of Bright programs through maintenance and oversight of cross-functional communication and referral procedures with other departments including Clinical Market Performance, Appeals and Grievances, Care Management, Member and Provider Services, Special Services Team, Care Navigation, etc.
  • This position will supervise a team of Quality audit Supervisors, clinicians and non-clinical specialists.
  • The majority of work responsibilities are performed in an open office setting, carrying out detailed work sitting at a desk/table and working on the computer. Some travel may be required.

EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE

  • A Bachelor’s Degree in business, healthcare administration, nursing, or a related field is required; MBA/MHA and/or clinical degree is preferred
  • 5 (five)+ years of utilization management/quality improvement experience. 
  • Working knowledge and understanding of basic utilization management and quality improvement concepts.
  • Previous experience as a manager of a functional area and/or managing cross functional teams on large scale projects. 
  • Prior experience with highly regulated environment including Federal, State and national accreditation standards preferred.

PROFESSIONAL COMPETENCIES

  • Experience with problem management, change control and how to influence change without direct control within a decentralized business unit culture.
  • Experience supervising teams with high visibility across products/business capabilities with experience identifying and managing dependencies within and across teams preferred.
  • Excellent writing skills, particularly in determination notification writing.
  • Ability to develop strong cross-functional and collaborative relationship with internal and external partners, including the ability to work with a wide variety of people and personalities. 
  • Must be self-motivated, able to take initiative, and ability to thrive and drive results in a collaborative environment.
  • Must possess strong organizational and prioritization skills and competence and capacity to handle multiple initiatives while managing conflicting priorities.
  • Experience in using the Microsoft Office Suite including Excel and Word as well as demonstrated ability to learn/adapt to other computer-based systems and tools.

LICENSURES AND CERTIFICATIONS

  • Active, current state’s RN license preferred or other applicable professional licensure/certifications
  • Certification in Healthcare Compliance (CHC) and/or Certified Compliance & Ethics Professional (CCEP)

ABOUT US
 
At Bright Health, we brought together the brightest minds from the health care industry and consumer technology, and together we created Bright Health: a new, brighter approach to healthcare, built for individuals. Our plans are easy to manage, personalized, and more affordable, giving people the quality care they deserve. Through our exclusive care partnerships with leading health systems in local communities, we are reshaping how people and physicians achieve better health together.
 
We’re Making Healthcare Right. Together. 

We've won some fun awards like Modern Healthcare and Forbes, etc. But more than anything, we're a group of people who are really dedicated to our mission in healthcare. Come join our team!
 
As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of Bright Health, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

BRIGHT ON!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • PowerShellLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • FlutterLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
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    • InVisionDesign
    • SketchDesign
    • Lucid ChartDesign
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • Microsoft DynamicsCRM

Location

We are downtown at 515 Congress Avenue, right in the heart of downtown! Tons of restaurants and close to public transportation.
Making Healthcare Better For All At Bright Health
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An Insider's view of Bright Health

What’s the vibe like in the office?

The office has a relaxed and laid back vibe but people are very serious about their work - perfect!

Anthony

Data Engineer

What does your typical day look like?

My day is so varied, given how quickly we're growing, which is fulfilling for me. I have a good balance of strategic and tactical work in my day as well as time to focus and time to collaborate.

Jen

VP, Digital

What makes someone successful on your team?

A hard-working team player who thinks first and codes next is likely to learn a lot and quickly become a valuable member of the team. Lots of experience with some of our tooling is always nice, but if someone can't knowledge-share well or responds poorly to code reviews and other requests for collaboration, it'll be a tough fit.

Brian

Software Engineer 3

How do your team's ideas influence the company's direction?

We hire smart individuals who thrive on accomplishment and purpose. Our teams are exposed to the bigger picture through constant communication and dialogues – that encourages them to come up with innovative solutions to problems. We've made significant adjustments on our direction in technology and process that were initiated by the team.

Abdullah

VP, Engineering

What are Bright Health Perks + Benefits

Bright Health Benefits Overview

We have 3 different health insurance plans, all through Cigna (HDP, Premium HDP and PPO). We cover the majority of the cost for the employee and some cost for family. We have two dental plans and a vision plan as well. We have a Lifestyle Spending Account and options for HSA/FSA. We put 3% of your total earnings into your 401K plan and you are immediately vested. We have all the latest technology (Mac or Surface laptops – your choice) to use including standing desks. Fully stocked fridge with snacks and drinks.

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Bright Health employees can contribute up to $3500 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Bright Health is proud to offer a wellness stipend of $200/month to all employees!
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
We will put 3% of your total earnings into your 401K plan, even if you don't put anything in. It's a safe harbor contribution.
401(K) Matching
Bright Health provides employees with a 401(k) plan managed by Vanguard. We provide a ‘safe harbor’ non-elective contribution equal to 3% of your compensation, regardless of participation in the p
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 6 weeks of parental leave for the primary caretaker. We also provide 2 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Bright Health provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote Work Program
Family Medical Leave
Company sponsored family events
Bright Health sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Happy Hours
Happy hours are hosted on occasion.
Relocation Assistance
Fitness Subsidies
Bright Health employees are eligible for discounts on several gym memberships.
Home Office Stipend for Remote Employees
Professional Development Benefits
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Bright's primary goal is to offer employee benefits and perks that are as flexible as possible to meet each employee's unique needs!

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