Enterprise Customer Security Consultant (Massachusetts)

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Enterprise Security Architect Job Description

 

Company Description 

Rapid7 is breaking down silos and transforming how Security, IT, and DevOps teams work together to drive secure innovation. Our analytics and automation cloud, Rapid7 Insight, provides the shared visibility, intelligence, and connected workflow these teams need to manage the vulnerabilities, threats, and performance issues that put their organizations at risk. With more than 9,100 customers across 120 countries, Rapid7 is a recognized leader in cybersecurity that has proudly earned numerous industry accolades and strong recognition for our technology and culture.

Developing meaningful customer partnerships is not just something we talk about at Rapid7 - it’s a core value in everything we do. From product development to sales, marketing and support, providing our customers with better outcomes in protecting and securing their organizations is our mission.

 

The Opportunity 

This key role within our Customer Achievement organization, reporting to the Director, Technical Customer Success management, will be responsible for partnering with Rapid7’s Enterprise customers, in conjunction with the client’s Customer Success Manager, to ensure our clients are closing their security achievement gap.

 

Essential Responsibilities 

  • Develop a detailed understanding of our our client’s technology and information systems in order to construct creative, solution-based approaches to architecture design, implementation and production roll-out of Rapid7 products

  • Understand client's business objectives/impact and apply your expertise to timely resolve issues and ensure customer success.

  • Advise on security best practices as they relate to Rapid7 technologies 

  • Understand and advise clients on customize solutions such as efficiently utilizing API scripting, reporting, and custom dashboard development 

  • Participate within the Rapid7 Community and Security Industry as an advocate and advisor

  • Build and maintain meaningful customer relationships in the pursuit of driving impeccable customer satisfaction

  • Consult with internal account teams on areas of opportunity and risk. Help to drive account planning activities to map out growth opportunities and milestones and possible barriers to overcome

  • Maintain an expert understanding of the IT threat landscape for the industry, leveraging the Rapid7 research

Job Requirements 

  • Bachelor’s degree (Computer Science, Management Information Systems, a similar technical field) or equivalent experience

  • 10+ years experience with cybersecurity solutions such as vulnerability management, web application testing, clout security & architecture and incident response.

  • 10+ years experience with Security best practices

  • Full understanding of security protocols, cryptography, authentication, authorization and security

  • Experience in enterprise wide automation and implementation of security technologies 

  • Experience communicating highly technical concepts to a non-technical audience

  • Experience working cross-functionally, learning and developing meaningful internal relationships to drive customer success

  • Unrelenting passion for customer satisfaction, security technology, and innovation

  • Possess the ability to be a cybersecurity expert, and demonstrate deep security domain knowledge and expertise, with experience working with cross-team/matrixed organizations influencing multiple stakeholders across the organization

Preferred Qualifications: 

  • 2-3+ years experience as Chief Information Security Officer (CISO) or similar practitioner leadership role

  • Experience with cloud technologies and platforms; Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), etc.

  • Experience with scripting languages (Preferred: Ruby, Python) or reading and writing SQL Queries

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM

Location

Rapid7 is conveniently located in downtown Austin, with plenty of restaurants, bars, and public transport close by.

An Insider's view of Rapid7

What’s the vibe like in the office?

It has all the perks of a startup but well structured, goal driven, and supported growth as an employee from start to finish. Several places to relax or wind down after a call, and working in one of the most iconic buildings downtown. Welcome to the Austin office!

Chris

Customer Success Representative

What are some things you learned at the company?

It’s not just the customer who benefits from the culture of compassion. Internally, Rapid7 employees look out for each other and work together to solve problems. Oftentimes, this ends up helping all parties.

Becky

Senior Manager, Customer Success Management

What are Rapid7 Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Rapid7 is led by a diverse management team that represent the security community we serve. We believe that we all have a responsibility to continuously improve our DE&I efforts.
Unconscious bias training
We believe in continuous learning, our in-house trainers conduct consistent diversity trainings. We advocate for diverse thinking and strive to cultivate a workforce that mirrors the best minds.
Diversity Employee Resource Groups
We have so many amazing and organically created employee resource groups! These internal Rapid7 communities allow for an authentic experience where diverse employees and allies can come together.
Hiring Practices that Promote Diversity
We've taken the Parity Pledge, we reinforce strategic recruitment, we are committed to diversity partnerships, and we understand the importance in training around unconscious bias.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Our remote work program includes full-time remote for specific positions, Work remotely on occasion as needed.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Our employees receive unlimited hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Employees receive unlimited hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Employees get free lunch during quarterly in-office Town Halls and some team meetings.
Happy Hours
Parking
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Continuing Education stipend
Variable.
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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