As passionate about our people as we are about our mission!
Austin, TX

Implementation Engineer - Digital Account Opening at Q2 (Austin, TX or Remote)

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- - - - This is a fully remote opportunity. - - - -

Q2 is seeking an Implementation Engineer - Digital Account Opening who will be responsible for implementing Q2’s Digital Sales Platform Solution in alignment with the business requirements of our customers.

As a market leader in digital sales, the Q2 Gro team is responsible for the ongoing innovation and expansion of the Q2 Gro digital account opening platform. Q2 Gro’s intuitive digital sales platform provides an optimized user experience for tasks such as account opening and loan underwriting. Our mobile-first, streamlined account opening capabilities are proven to reduce abandonment and shorten the application process to under four minutes, helping our Financial Institutions clients to expand their reach through acquisition growth across digital channels.

You will be a subject matter expert on a highly customizable product that runs on multiple platforms. Working on a project team with a Project Manager, you will be directly implementing portions of the platform for the customer in an implementation engineer function as well as providing technical training on aspects of the product that can be configured/engineered differently for each customer. 

You will work closely with Product Management and Development teams to keep apprised of additions and changes to the broad set of options. The successful candidate must be technically savvy, exceptionally detail-oriented, and an energetic self-starter with excellent customer service skills who can work independently and in a group setting. 


    • Partner with clients and internal teams to understand business requirements

    • Implement portions of the platform per client specifications

    • Train clients on business and technical configuration options

    • Work with a Project Manager to ensure on-time delivery of training sessions and materials per the established program timeline

    • Establish and follow quality assurance checkpoints within your FI team to ensure quality and timely delivery

    • Take ownership of your FI team’s business results by developing and leading training and execution plans

    • Monitor and impact key metrics and efficiencies

    • Problem-solve routine to complex issues

    • Establish a strong working and strategic relationships to socialize initiatives and get buy-in across functions

    • Provide Level 2 and 3 support to other team members

    • Create and implement tools that increase quality, security, and productivity 

    • Track status and provide updates in relation to the overall implementation training program

    • Responsible for ensuring that all security, availability, confidentiality, and privacy policies and controls are adhered to

    • Work closely with Product Management, Development, and other teams to ensure client satisfaction and feedback are incorporated in go-forward planning


    • Bachelor’s Degree in CS, CIS, Engineering, or equivalent experience

    • 2-5 years experience as an implementation engineer or similar technical role

    • Fintech or other financial services industry experience

    • Requires 2+ years regularly modifying or developing software with CSS, Javascript, HTML5, or JAVA

    • Requires configuration experience with JSON

    • Operation System, hardware configuration, and network troubleshooting skills required with packet analysis valued

    • Configuration and deployment experience with Web Services

    • Familiarity with data migration

    • VMware experience valuable

    • Familiarity with Python or other scripting languages

    • Familiarity with iOS and Android mobile platforms 

    • Strong troubleshooting, diagnostic and analytical skills for problem-solving

    • Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment

    • A relentlessly positive disposition

    • Excellent people and teamwork skills

    • Ability to train individuals 1-on-1 and in a classroom environment

    • The ability to remain calm, diplomatic, and cooperative under stressful conditions

    • Strong oral and written communication skills



    At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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    What are Q2 Perks + Benefits

    Q2 Benefits Overview

    At Q2, we are as passionate about our people, as we are about our mission!
    Q2 invests in our employee's success by providing robust employee health and wellness benefits.

    Some Benefit Highlights include:
    * Lifestyle Spending Accounts (For Gym, Babysitter, DogSitter etc.)
    * Family Planning Benefits (Including Adoption Support)
    * Parental Leave Benefit: New parents can enjoy 12 weeks of paid leave.
    * Flexible Time Off
    * HSA Matching Program
    * 401K Matching Program
    * Career Development Programs
    * Active ERG Teams, Communities and Education
    * Q2 Community and Philanthropy Programs
    * Our You Earned it! Employee Rewards & Recognition Program:
    These are points given between any employee recognizing great work or collaboration. The points are redeemed for products, or converted into cash donations for various charities of choice,. They can also be donated to our employee compassion fund. (See below)
    * Q2 Employee Compassion Fund - Our employees donate to this fund, which is established for Q2 employees who may need short term assistance.

    Volunteer in local community
    Partners with nonprofits
    Open door policy
    OKR operational model
    Team based strategic planning
    Open office floor plan
    Employee resource groups
    Employee-led culture committees
    Hybrid work model
    Flexible work schedule
    Remote work program
    Dedicated diversity and inclusion staff
    Highly diverse management team
    Mandated unconscious bias training
    Diversity employee resource groups
    Hiring practices that promote diversity
    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    Disability insurance
    Dental insurance
    Vision insurance
    Health insurance
    Life insurance
    Pet insurance
    Wellness programs
    Mental health benefits
    Financial & Retirement
    401(K) matching
    Company equity
    Employee stock purchase plan
    Charitable contribution matching
    Child Care & Parental Leave Benefits
    Generous parental leave
    Family medical leave
    Adoption Assistance
    Vacation & Time Off Benefits
    Unlimited vacation policy
    Generous PTO
    Paid volunteer time
    Paid holidays
    Paid sick days
    Flexible time off
    Office Perks
    Company-sponsored outings
    Free snacks and drinks
    Some meals provided
    Company-sponsored happy hours
    Onsite office parking
    Relocation assistance
    Fitness stipend
    Onsite gym
    Professional Development Benefits
    Job training & conferences
    Lunch and learns
    Promote from within
    Mentorship program
    Continuing education stipend
    Continuing education available during work hours
    Online course subscriptions available
    Customized development tracks
    Paid industry certifications

    Additional Perks + Benefits

    Want to know more about our authentic culture and work environment?
    Check us out at: https://www.q2.com/culture and explore jobs today.
    We'd love you to join our super hero "Circle of Awesomeness" and be part of #Q2Peeps today!

    Q2 hosts various employee recognition events, philanthropic activities and our communities events, as part of our mission to build stronger more diverse communities:
    * Dodgeball for Charity! (We raised $102K- last year!)
    * Q2 Spark (Part of our mission to support our communities, and the communities of our customers!)
    * Q2 Philanthropy Fund! We have partnered with Austin Community Foundation to make it easier and more accessible for non-profit organizations to apply for grants from Q2, as part of our community support mission.
    (Check out the Q2 Stadium Dreamstarter Program!)
    * Annual Employee Appreciation Day!
    * Our Annual Circle of Awesomeness Celebration (A full day's celebration of employee recognition for outstanding achievements!)

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