Implementation Engineer - Technical Trainer

| Austin | Remote

- - - - This is a fully remote opportunity. - - - -

Q2 is seeking a Technical Trainer- Implementations who will be responsible for implementing Q2’s Digital Sales Platform Solution in alignment with the business requirements of our customers.

As a market leader in digital sales, the Q2 Gro team is responsible for the ongoing innovation and expansion of the Q2 Gro digital account opening platform. Q2 Gro’s intuitive digital sales platform provides an optimized user experience for tasks such as account opening and loan underwriting. Our mobile-first, streamlined account opening capabilities are proven to reduce abandonment and shorten the application process to under four minutes, helping our Financial Institutions clients to expand their reach through acquisition growth across digital channels.

The Technical Trainer will be a subject matter expert on a highly customizable product that runs on multiple platforms. Working on a project team with a Project Manager, you will be directly implementing portions of the platform for the customer in an implementation engineer function as well as providing technical training on aspects of the product that can be configured/engineered differently for each customer. 

The Technical Trainer will work closely with Product Management and Development teams to keep apprised of additions and changes to the broad set of options. The successful candidate must be technically savvy, exceptionally detail-oriented, and an energetic self-starter with excellent customer service skills who can work independently and in a group setting. 

    RESPONSIBILITIES:

    • Partner with clients and internal teams to understand business requirements

    • Implement portions of the platform per client specifications

    • Train clients on business and technical configuration options

    • Work with a Project Manager to ensure on-time delivery of training sessions and materials per the established program timeline

    • Establish and follow quality assurance checkpoints within your FI team to ensure quality and timely delivery

    • Take ownership of your FI team’s business results by developing and leading training and execution plans

    • Monitor and impact key metrics and efficiencies

    • Problem-solve routine to complex issues

    • Establish a strong working and strategic relationships to socialize initiatives and get buy-in across functions

    • Provide Level 2 and 3 support to other team members

    • Create and implement tools that increase quality, security, and productivity 

    • Track status and provide updates in relation to the overall implementation training program

    • Responsible for ensuring that all security, availability, confidentiality, and privacy policies and controls are adhered to

    • Work closely with Product Management, Development, and other teams to ensure client satisfaction and feedback are incorporated in go-forward planning

    EXPERIENCE AND KNOWLEDGE:

    • Bachelor’s Degree in CS, CIS, Engineering, or equivalent experience

    • 2-5 years experience as an implementation engineer or similar technical role

    • Fintech or other financial services industry experience

    • Requires 2+ years regularly modifying or developing software with CSS, Javascript, HTML5, or JAVA

    • Requires configuration experience with JSON

    • Operation System, hardware configuration, and network troubleshooting skills required with packet analysis valued

    • Configuration and deployment experience with Web Services

    • Familiarity with data migration

    • VMware experience valuable

    • Familiarity with Python or other scripting languages

    • Familiarity with iOS and Android mobile platforms 

    • Strong troubleshooting, diagnostic and analytical skills for problem-solving

    • Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment

    • A relentlessly positive disposition

    • Excellent people and teamwork skills

    • Ability to train individuals 1-on-1 and in a classroom environment

    • The ability to remain calm, diplomatic, and cooperative under stressful conditions

    • Strong oral and written communication skills

    #LI-REMOTE

    #LI-KH1

    At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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    Technology we use

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    Location

    Our HQ is in North Austin, near Lakeline Mall area with easy access to multiple highways and the Toll road.

    An Insider's view of Q2

    What are some social events your company does?

    We host a variety of fun events appealing to our community of interest groups, ranging from an annual Dodgeball tournament benefiting JDRF Austin, to celebrating Diwali, to quarterly culture events following our townhalls that include something for everyone!

    Kelley

    Sr. Community & Culture Champion

    How has your career grown since starting at the company?

    I started on Helpdesk, after 2 years got training and certification as Salesforce Administrator, now working in that role at Q2.

    Andy

    Salesforce Admin.

    How would you describe the company’s work-life balance?

    I had no idea when I decided to come to Q2 how much fun working here would be. While we work hard to drive big results, we also find opportunities to have a great time. This is the first work environment where I truly feel that I have found a supportive work family.

    Taylor

    HR Business Partner

    What are Q2 Perks + Benefits

    Culture
    Volunteer in local community
    Partners with Nonprofits
    Friends outside of work
    Eat lunch together
    Intracompany committees
    Open door policy
    Team owned deliverables
    Team based strategic planning
    Group brainstorming sessions
    Open office floor plan
    Diversity
    Dedicated Diversity/Inclusion Staff
    Someone's primary function is managing the company’s diversity and inclusion initiatives
    Diversity Employee Resource Groups
    Hiring Practices that Promote Diversity
    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    Disability Insurance
    Dental Benefits
    Vision Benefits
    Health Insurance Benefits
    Life Insurance
    Pet Insurance
    Wellness Programs
    Onsite Gym
    Mental Health Benefits
    Retirement & Stock Options Benefits
    401(K) Matching
    Company Equity
    Performance Bonus
    Match charitable contributions
    Child Care & Parental Leave Benefits
    Generous Parental Leave
    Flexible Work Schedule
    Remote Work Program
    Family Medical Leave
    Vacation & Time Off Benefits
    Unlimited Vacation Policy
    Generous PTO
    Paid Volunteer Time
    Paid Holidays
    Paid Sick Days
    Perks & Discounts
    Casual Dress
    Company Outings
    Stocked Kitchen
    Some Meals Provided
    Happy Hours
    Parking
    Relocation Assistance
    Fitness Subsidies
    Professional Development Benefits
    Job Training & Conferences
    Diversity Program
    Lunch and learns
    Cross functional training encouraged
    Promote from within
    Time allotted for learning
    Online course subscriptions available
    Customized development tracks
    Paid industry certifications
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