Q2 is seeking a senior Implementation Engineer responsible for implementing Q2’s Ebanking Solutions in order to align with the business requirements of our customers. You will be exposed to a highly customizable product on multiple platforms that are configured/engineered differently for each customer. Must be exceptionally detail-oriented, an energetic self-starter who can work independently and in a group setting. This work is performed out of our Implementations Solution Center in Austin, TX and does not require travel.

RESPONSIBILITIES:

• Partner with clients and internal teams to understand business requirements and direct the technical configuration duties
• Develop and perform quality assurance check points within your team to ensure quality and timely delivery
• Take ownership of your team’s business results by developing and leading training and execution plans
• Monitors and impacts key metrics and efficiencies
• Problem-solve routine to complex issues
• Establish strong working and strategic relationships to socialize initiatives and get buy-in across functions
• Provide Level 2 and 3 support to other team members
• Create and implement tools that increase quality, security and productivity
• Track status and provide updates in relation to overall implementation process
• Work closely with Development and other teams to ensure client satisfaction and on-time delivery
• Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to

EXPERIENCE AND KNOWLEDGE:

• Bachelor’s Degree in related field or equivalent experience preferred but not required
• Typically requires 6+ years of related work experience
• Strong Microsoft SQL skills required: Understanding of Database objects and TSQL query language as related to Enterprise software configurations, data analysis and debugging application database errors
• .NET and IIS packaged apps installation experience a plus
• Windows Server Operating System, Network troubleshooting skills required with network packet analysis valued
• Configuration and deployment experience with Web Services
• Data migration experience a plus
• Experience with Docker containers and Nomad orchestration installation packages valuable
• Experience with Python and other scripting languages is a plus
• Familiarity with iOS and Android mobile platforms helpful
• Strong troubleshooting, diagnostic and analytical skills for problem solving
• Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment
• A relentlessly positive disposition
• Excellent people and teamwork skills
• Ability to train individuals 1-on-1 and in a classroom environment
• The ability to remain calm, diplomatic, and cooperative under stressful conditions with external clients
• Strong written and oral communication skills
• Financial Services experience a plus
• Salesforce, JIRA, Confluence, Bit Bucket tool experience