Implementation Engineer at Q2

| Austin
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Q2 is seeking a senior Implementation Engineer responsible for implementing Q2’s Ebanking Solutions in order to align with the business requirements of our customers. You will be exposed to a highly customizable product on multiple platforms that are configured/engineered differently for each customer. Must be exceptionally detail-oriented, an energetic self-starter who can work independently and in a group setting. This work is performed out of our Implementations Solution Center in Austin, TX and does not require travel.

RESPONSIBILITIES:

  • Partner with clients and internal teams to understand business requirements and direct the technical configuration duties
  • Develop and perform quality assurance check points within your team to ensure quality and timely delivery
  • Take ownership of your team’s business results by developing and leading training and execution plans
  • Monitors and impacts key metrics and efficiencies
  • Problem-solve routine to complex issues
  • Establish strong working and strategic relationships to socialize initiatives and get buy-in across functions
  • Provide Level 2 and 3 support to other team members
  • Create and implement tools that increase quality, security and productivity
  • Track status and provide updates in relation to overall implementation process
  • Work closely with Development and other teams to ensure client satisfaction and on-time delivery
  • Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to

EXPERIENCE AND KNOWLEDGE:

  • Bachelor’s Degree in related field or equivalent experience preferred but not required
  • Typically requires 6+ years of related work experience
  • Strong Microsoft SQL skills required: Understanding of Database objects and TSQL query language as related to Enterprise software configurations, data analysis and debugging application database errors
  • .NET and IIS packaged apps installation experience a plus
  • Windows Server Operating System, Network troubleshooting skills required with network packet analysis valued
  • Configuration and deployment experience with Web Services
  • Data migration experience a plus
  • Experience with Docker containers and Nomad orchestration installation packages valuable
  • Experience with Python and other scripting languages is a plus
  • Familiarity with iOS and Android mobile platforms helpful
  • Strong troubleshooting, diagnostic and analytical skills for problem solving
  • Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment
  • A relentlessly positive disposition
  • Excellent people and teamwork skills
  • Ability to train individuals 1-on-1 and in a classroom environment
  • The ability to remain calm, diplomatic, and cooperative under stressful conditions with external clients
  • Strong written and oral communication skills
  • Financial Services experience a plus
  • Salesforce, JIRA, Confluence, Bit Bucket tool experience

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Technology we use

  • Engineering
  • Product
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • TeradataDatabases
    • ConfluenceManagement
    • TrelloManagement
    • WrikeManagement

Location

Our HQ is in North Austin, near Lakeline Mall area with easy access to multiple highways and the Toll road.

An Insider's view of Q2

What are some social events your company does?

We host a variety of fun events appealing to our community of interest groups, ranging from an annual Dodgeball tournament benefiting JDRF Austin, to celebrating Diwali, to quarterly culture events following our townhalls that include something for everyone!

Kelley

Sr. Community & Culture Champion

How has your career grown since starting at the company?

I started on Helpdesk, after 2 years got training and certification as Salesforce Administrator, now working in that role at Q2.

Andy

Salesforce Admin.

How would you describe the company’s work-life balance?

I had no idea when I decided to come to Q2 how much fun working here would be. While we work hard to drive big results, we also find opportunities to have a great time. This is the first work environment where I truly feel that I have found a supportive work family.

Taylor

HR Business Partner

What are Q2 Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees Free on-site garage parking.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications
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