Implementation Engineer
Q2 is seeking an Implementation Engineer who will responsible for implementing Q2’s Digital Sales Platform solutions in alignment with the business requirements of our customers.
As a market leader in digital sales, the Q2 Gro team is responsible for the ongoing innovation and expansion of the Q2 Gro product. Q2 Gro’s intuitive digital sales platform provides an optimized user experience for tasks such as account opening and loan underwriting. Our mobile-first, streamlined account opening capabilities are proven to reduce abandonment and shorten the application process to under four minutes, helping our Financial Institutions clients to expand their reach through acquisition growth across digital channels.
The Implementation Engineer will be a subject matter expert on a highly customizable product that runs on multiple platforms. You will be directly implementing portions of the platform for the customer as well as training them on aspects of the product that can be configured/engineered differently for each customer.
The Implementation Engineer will work closely with a Project Manager. Additionally, they will work with Product Management and Development teams to keep apprised of additions and changes to the broad set of options. The successful candidate must be technically savvy, exceptionally detail-oriented, and an energetic self-starter who can work independently and in a group setting.
RESPONSIBILITIES:
- Partner with clients and internal teams to understand business requirements
- Implement portions of the platform per client specifications
- Train clients on business and technical configuration options
- Work with a Project Manager to ensure on-time delivery of training sessions and materials per the established program timeline
- Establish and follow quality assurance check points within your FI team to ensure quality and timely delivery
- Take ownership of your FI team’s business results by developing and leading training and execution plans
- Monitor and impact key metrics and efficiencies
- Problem-solve routine to complex issues
- Establish strong working and strategic relationships to socialize initiatives and get buy-in across functions
- Provide Level 2 and 3 support to other team members
- Create and implement tools that increase quality, security and productivity
- Track status and provide updates in relation to overall implementation training program
- Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
- Work closely with Product Management, Development and other teams to ensure client satisfaction and feedback are incorporated in go-forward planning
EXPERIENCE AND KNOWLEDGE:
- Bachelor’s Degree in Computer Science or equivalent experience
- Fintech or other financial services industry experience
- Requires 5+ years of related work experience using HTML5, CSS, Javascript. Software development experience in Java a strong plus.
- Operation System, hardware configuration and network troubleshooting skills required with packet analysis valued
- Configuration and deployment experience with Web Services
- Data migration experience a plus
- VMware experience valuable
- Experience with Python or other scripting languages
- Familiarity with iOS and Android mobile platforms
- Strong troubleshooting, diagnostic and analytical skills for problem solving
- Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment
- A relentlessly positive disposition
- Excellent people and teamwork skills
- Ability to train individuals 1-on-1 and in a classroom environment
- The ability to remain calm, diplomatic, and cooperative under stressful conditions
- Strong oral and written communication skills
At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.