Implementations Engineer - Technical Trainer at Q2

| Austin | Remote
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Q2 is seeking an Implementations Engineer - Technical Trainer who will be responsible for implementing Q2’s Digital Sales Platform Solution in alignment with the business requirements of our customers.

As a market leader in digital sales, the Q2 Gro team is responsible for the ongoing innovation and expansion of the Q2 Gro digital account opening platform. Q2 Gro’s intuitive digital sales platform provides an optimized user experience for tasks such as account opening and loan underwriting. Our mobile-first, streamlined account opening capabilities are proven to reduce abandonment and shorten the application process to under four minutes, helping our Financial Institutions clients to expand their reach through acquisition growth across digital channels.

The Technical Trainer will be a subject matter expert on a highly customizable product that runs on multiple platforms. Working on a project team with a Project Manager, you will be directly implementing portions of the platform for the customer in an implementation engineer function as well as providing technical training on aspects of the product that can be configured/engineered differently for each customer. 

The Technical Trainer will work closely with Product Management and Development teams to keep apprised of additions and changes to the broad set of options. The successful candidate must be technically savvy, exceptionally detail-oriented, and an energetic self-starter with excellent customer service skills who can work independently and in a group setting. 

RESPONSIBILITIES:

  • Partner with clients and internal teams to understand business requirements
  • Implement portions of the platform per client specifications
  • Train clients on business and technical configuration options
  • Work with a Project Manager to ensure on-time delivery of training sessions and materials per the established program timeline
  • Establish and follow quality assurance check points within your FI team to ensure quality and timely delivery
  • Take ownership of your FI team’s business results by developing and leading training and execution plans
  • Monitor and impact key metrics and efficiencies
  • Problem-solve routine to complex issues
  • Establish strong working and strategic relationships to socialize initiatives and get buy-in across functions
  • Provide Level 2 and 3 support to other team members
  • Create and implement tools that increase quality, security and productivity 
  • Track status and provide updates in relation to overall implementation training program
  • Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
  • Work closely with Product Management, Development and other teams to ensure client satisfaction and feedback are incorporated in go-forward planning

RESPONSIBILITIES:

  • Partner with clients and internal teams to understand business requirements and direct the configuration duties
  • Develop and perform quality assurance check points within your team to ensure quality and timely delivery
  • Take ownership of your team’s business results by developing and leading training and execution plans
  • Monitors and impacts key metrics and efficiencies
  • Problem-solve routine to complex issues
  • Establish strong working and strategic relationships to socialize initiatives and get buy-in across functions
  • Provide Level 2 and 3 support to other team members
  • Create and implement tools that increase quality, security and productivity
  • Track status and provide updates in relation to overall implementation process
  • Work closely with Development and other teams to ensure client satisfaction and on-time delivery
  • Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to

EXPERIENCE AND KNOWLEDGE:

  • Bachelor’s Degree in related field or equivalent experience
  • Typically requires 2+ years of related work experience
  • Strong MS SQL skills: Understanding of DB Design and TSQL query language as related to Enterprise software configuration, installation and debugging
  • Operation System, Hardware configuration and Network troubleshooting skills required with packet analysis valued
  • Configuration and deployment experience with Web Services
  • Some knowledge of HTML helpful
  • Data migration experience a plus
  • VMware experience valuable
  • Experience with Python and other scripting languages
  • Familiarity with iOS and Android mobile platforms helpful
  • Strong troubleshooting, diagnostic and analytical skills for problem solving
  • Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment
  • A relentlessly positive disposition
  • Excellent people and teamwork skills
  • Ability to train individuals 1-on-1 and in a classroom environment
  • The ability to remain calm, diplomatic, and cooperative under stressful conditions
  • Strong written and oral communication skills
  • Financial Services experience
  • Enterprise Software experience

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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Technology we use

  • Engineering
  • Product
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
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    • TensorFlowFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • TeradataDatabases
    • ConfluenceManagement
    • TrelloManagement
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Location

Our HQ is in North Austin, near Lakeline Mall area with easy access to multiple highways and the Toll road.

An Insider's view of Q2

What are some social events your company does?

We host a variety of fun events appealing to our community of interest groups, ranging from an annual Dodgeball tournament benefiting JDRF Austin, to celebrating Diwali, to quarterly culture events following our townhalls that include something for everyone!

Kelley

Sr. Community & Culture Champion

How has your career grown since starting at the company?

I started on Helpdesk, after 2 years got training and certification as Salesforce Administrator, now working in that role at Q2.

Andy

Salesforce Admin.

How would you describe the company’s work-life balance?

I had no idea when I decided to come to Q2 how much fun working here would be. While we work hard to drive big results, we also find opportunities to have a great time. This is the first work environment where I truly feel that I have found a supportive work family.

Taylor

HR Business Partner

What are Q2 Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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