Integrated Operations Center Engineer at CLEAR

| Austin
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CLEAR’s mission is to strengthen security and create frictionless experiences for consumers. We believe you are you and by using your biometrics - your fingerprints, eyes, and face - we keep you moving. Imagine a world where you can do virtually everything you need to – breeze through the airport, buy a beer at the game, check-in at the doctor’s office, access your office building, and more – without ever pulling out your wallet or phone. Now in 60+ airports and other venues nationwide, you are your ID, credit card, ticket, reservation and more with CLEAR.

We’re defining and leading an entirely new industry, obsessing over our customers, and investing in great people to lead the way. Recently named on CNBC’s Disruptor 50 List and winner of the SXSW Interactive Innovation Award, we're working tirelessly to create frictionless customer experiences for our 4+ million members across the country.

We are seeking a security focused IOC Engineer to support CLEAR’s continued growth. Reporting to the Integrated Operations Center Manager, this role will focus on continuous monitoring, incident handling, service maintenance and first response to security alerts.

What You Will Do:

  • Troubleshoot and resolve operational issues in high traffic, large scale distributed systems, client-server architectures, and public facing websites 
  • Support DevSecOps using modern CI/CD pipeline tools like AWS, Jenkins, and Docker
  • Create, setup and run performance tests to help determine optimal performance configurations
  • Design, build, and implement automation to prevent operational issues for all services in production
  • Develop, manage, and execute work plans for changes and maintenances
  • Partner with the Site Reliability Engineering team to improve efficiency and effectiveness of our monitoring and alerting platform
  • Drive incident response including coordinating resources to focus on restoring service, managing incident communications, and participating in incidents from inception through root cause analysis
  • Participate in on call schedule for after hours incident management and alert remediation

Who You Are:

  • You love problem solving and thrive in environments of both high collaboration and strong autonomy
  • You are technically capable of and willing to learn new systems
  • You are knowledgeable about best practices in support of IT operations in a 24/7 mission critical environment
  • You understand industry security standards and best practices or have supported a security team previously.
  • You have worked with monitoring and alerting tools (ex. Nagios, Grafana, Signal Fx, PagerDuty, Datadog)
  • You are familiar with infrastructure as a code toolsets (Terraform, Packer, Consul, Vault)
  • You are capable of automating processes with scripting (Bash, Perl, Python or Ruby) 
  • You have an understanding of network infrastructure including ALB/ELBComfortable with REST APIs. microservices, and modern design patterns
  • You are an excellent communicator both verbally and through written communications, including reports

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • ConfluenceManagement
    • JIRAManagement


We're in a fabulous co-working space that has a ton of perks + community support! Huge plus: dog friendly + community networking events + happy hours!

An Insider's view of CLEAR

What projects are you most excited about?

Everyday I get to work on products that give time back to our customers; we leverage biometrics to let you be you so there’s less time spent in line. And as the technologies we use at Clear become more ubiquitous, we are on the forefront of ensuring the safety of our customers’ data and quality of their experience at every turn.


Full Stack Engineer

How has your career grown since starting at the company?

Since joining CLEAR in 2014, I have had several opportunities to take on new and expanded responsibilities, often because I spotted opportunity and raised my hand to take it on as the company’s needs have evolved along with its growth.


Chief of Staff

What kinds of technical challenges do you and your team face?

We constantly fight tech debt and have the buy-in from management and business to spend 25% of effort each sprint addressing tech debt. We call it the sustainability budget. This ensures the code is well designed, maintained and fun to work with. You'll do the best work of your career.


Senior Director, Engineering

What are CLEAR Perks + Benefits

CLEAR Benefits Overview

As a customer-centric culture, our goals are driven by anticipating and solving for our customers’ needs. Considering our team members are the ones who make it happen every day, we are equally focused on our team members’ needs. We believe that leading a full life is the key to happiness and success.

Daily stand up
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Professional Development Benefits
Lunch and learns
Acme Co. hosts lunch and learn meetings weekly.
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