Integrated Solutions Engineer

| Austin | Remote
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Who We Are
Named the top industry innovator in the Frost Radar™: Digital Intelligence Solutions, 2021, Ontic is the first protective intelligence software company to transform how Fortune 500 and emerging enterprises address physical threat management to protect employees, customers and assets. Ontic's SaaS-based platform collects and connects threat indicators to provide a comprehensive view of potential threats while surfacing critical knowledge so companies can assess and action more to maintain business continuity and reduce financial impact. Ontic provides strategic consulting, multidimensional services, education and thought leadership for safety and security professionals through its Center for Protective Intelligence and Center of Excellence, the latter of which also offers program development and training services in behavioral threat assessment, threat management, and violence prevention for major corporations, educational institutions and government agencies.

As Ontic employees, we put our mission first and value the trust bestowed upon us by our clients to help keep their people safe. We approach both our clients and each other with empathy while focusing on the execution of our strategy. And we have fun doing it.

Who You Are
As an Integration Solutions Engineer, you will drive both revenue and client success by advising our clients, partners, and internal teams on the technical aspects and the value of integrating with Ontic. You will master technical messaging on our products, API capabilities, and partner ecosystem, as well as help implement integrations for clients and help our product marketing team maintain client and partner-facing technical documentation. You will need to communicate effectively across multiple departments and clients, have the ability to shift gears at a moment's notice, and enjoy the challenges of working on a fast-paced team within an established and growing technology company. 

As an Integration Solutions Engineer you will be a technical solutions expert with an aptitude for technical advising, troubleshooting, and analysis with strong communication skills, you will be proficient in communicating technically complex ideas to a non-technical audience. You will help Ontic employees and clients approach and resolve technical problems while designing scalable services via integrations.

Responsibilities

  • Partner with Sales and Client Success teams to drive ARR with technical messaging and clear value propositions for partner-focused and custom integrations
  • Work with client-facing teams and join client calls to understand client use cases and integration requirements in order to map requirements and use cases to custom workflows and integrations to solve client needs
  • Work with product and engineering teams to analyze client technical requirements and assist in driving API implementations and enhancements
  • Support sales and client success productivity and deal flow by providing coaching and enablement to sales partners in order to enhance their product knowledge, technical acumen, and technical sales skills
  • Collaborate with Ontic’s partner ecosystem of integration partners to provide technical updates and support as needed
  • Onboard and provide ongoing integration support to clients who have integrated external systems with their Ontic platform
  • Work with a variety of internal teams to stay up to date on security technologies
  • Develop and maintain custom connectors using available APIs

Requirements

  • 3+ years of sales engineering or technical implementation experience in a SaaS organization 
  • Excellent communication skills both with clients and within an organization
  • Consistent track record of successfully overcoming clients’ technical challenges
  • Experience defining, mapping, developing and implementing data workflows and documentation for clients 
  • Experience with enterprise SaaS vendors preferred 
  • Bonus points for experience in the security industry or an integrations as a service company
  • Bachelor's degree or equivalent experience required, Computer Science is a plus
  • Technical knowledge of REST APIs and ability to write basic scripts utilizing integration platforms 
  • Ability to help clients troubleshoot code written in languages such as JavaScript, Python, Java

Ontic Benefits & Perks
Competitive Salary
Medical, Vision & Dental Benefits
401k
Stock Options
HSA Contribution
Learning Stipend
Flexible PTO Policy
Monthly ME (Mental Escape) day for all employees
Generous Parental Leave policy
Home Office Stipend
Mobile Phone Reimbursement
Home Internet Reimbursement for Remote Employees
Anniversary & Milestone Celebrations

Ontic is an equal opportunity employer. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable law.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • AWS (Amazon Web Services)Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • Google AnalyticsAnalytics
    • AsanaManagement
    • JIRAManagement
    • PendoManagement
    • OnRampManagement
    • WordpressCMS
    • DocuSignCRM
    • DriftCRM
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM
    • ZoomInfoCRM
    • LinkedIn Sales NavigatorCRM
    • GrooveCRM
    • MailChimpEmail
    • MarketoLead Gen
    • ZoomInfoLead Gen

Location

We are conveniently located in Central Austin in the middle of everything and anything Austin. Plenty of options for food and drinks nearby!

An Insider's view of Ontic

What's something quirky about your company?

True to its Austin roots, Ontic is full of live music fans. Every time a new deal is closed, the Sales Director chooses a song to represent the new Ontic partner. The song is added to a playlist and the vinyl is even added to the office record collection to enjoy during happy hours.

Anna

Product Manager

What projects are you most excited about?

The most exciting challenge I can think of is being involved in the process of building a business that is successful both financially and culturally. Everyone at Ontic works very hard to produce the best possible product to keep people safe, but what's equally important is that those doing the building are cared for and supported appropriately.

Rob

Success Manager

How has your career grown since starting at the company?

I originally joined Ontic as an SDR on the Sales team. As I began learning the industry and Ontic itself, I became really interested with the Security Intelligence team. My manager encouraged me to explore other teams and after doing some testing, I was promoted to Security Intelligence Analyst. This wouldn't have been possible without the support.

Jordan

Security Intelligence Analyst

How do your team's ideas influence the company's direction?

As salespeople we're typically the folks who spend the most time speaking with new potential partners and understanding the ecosystems and strategies they and their teams employ. The feedback the Sales Team provides is taken into account immediately by other groups and these other teams nimbly shift approaches, priorities, and strategies.

David

Sales Director

How does the company support your career growth?

Ontic focuses on career growth in many ways, whether that's in meetings with direct supervisors or the team lead. Those conversations help to increase opportunities where we can grow together and support the business.

Megan

Marketing Specialist

What are Ontic Perks + Benefits

Ontic Benefits Overview

Competitive salary with a straight-forward compensation plan. We offer medical, vision and dental benefits. Stock options and a 401(k) plan.
HSA Contribution, flexible PTO policy, generous paid parental leave policy.
Mobile phone and internet reimbursement.
Home office stipend. Annual continued education stipend. Anniversary & milestone celebrations. Dynamic and casual office environment. Regular happy hours.

Culture
Volunteer in local community
Partners with Nonprofits
Austin Diaper Bank
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Match charitable contributions
Ontic matches employee fundraising contributions.
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Ontic has quarterly team outings, as well as an annual company holiday party and other events.
Stocked Kitchen
Some Meals Provided
Happy Hours
Ontic has weekly virtual happy hours.
Parking
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Customized development tracks
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