Integration Support Engineer

| Austin
Email resume to Megan Bays - [email protected] w/ "Built In" in the subject line.
Apply now

Restaurant365 is a rapidly growing SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, all-in-one solution for accounting and store operations for restaurants.

We are one of the fastest growing tech platforms in the restaurant space and we recently secured a $20M investment from Bessemer Venture Partners. Our clients include well-known franchises to your favorite local spot, fine dining to fast casual - R365 does it all!

We are excited to bring on an Integration Support Engineer to our team in Austin, TX. In this role you will work closely with both our Customer Success and Integration Development teams to ensure our customers receive top-notch support.

Core Competencies:

  • Keep a strong client-focus in executing all functions of the job
  • Communicate effectively and respond to emails and inquiries within reasonable time frames
  • Team player attitude, work cross-functionally across multiple departments
  • Innovation, accountability, and quality in all you do!!

What you'll be doing:

  • Master R365 integration features and tools.
  • Provide top-notch support to customers on integration-related topics.
  • Ensure integration support tickets are responded to meaningfully and consistently; resolve problem tickets.
  • Serve as an escalation point for the Onboarding team and a liaison between integration partners and internal developers.
  • Validate data integrated into R365 software - pinpoint and correct any discrepancies.
  • Learn, support, and maintain integrations for customers.

What you need for this position:

  • Strong problem-solving skills
  • Tech-savvy - ability to learn new software easily
  • Strong knowledge of data sets and data flow (Database skills are a plus!)
  • Customer service skills
  • Excellent written and verbal communication
  • Detail-oriented, strong organization
  • Ability to prioritize and effectively mange time

Plus Skills! (preferred but not required)

  • Restaurant industry experience
  • Accounting knowledge/experience
  • Familiarity with APIs (REST and OData endpoints)
  • Software development

What's in it for you:

  • Competitive compensation
  • Comprehensive benefits package
  • Simple IRA + matching
  • Employee stock options
  • Flexible time off + company holidays
  • Phone and internet reimbursement
  • Weekly catered lunches + snacks
  • Wellness program
  • Company sponsored events
  • New office space in Austin

Why work with us?

  • Cutting-edge, industry disrupting technology
  • Thriving company
  • Huge growth potential
  • Passionate, fun, supportive team

 

Restaurant365

Why Work Here?

Fast-paced, growing software company shaking up the restaurant industry!

Restaurant365 is the leading technology provider for restaurant software. We provide an all-in-one cloud solution that gives customers a full operations and accounting platform to run their business. WE HELP RESTAURANT COMPANIES GROW! R365 is based on a core philosophy of Innovation, Accountability and Quality. Every team member has a voice and is expected to always push to improve our company, our product and our process. With a 100% year over year growth rate and large and growing customer base, we are looking for exceptional team members to join our team as we continue to disrupt the restaurant tech space and grow exponentially. We have offices in Irvine, CA and Austin, TX with a distributed sales team.

Read Full Job Description
Email resume to Megan Bays - [email protected] w/ "Built In" in the subject line.
Apply now
loading ...
Emailed

Technology we use

  • Engineering
  • Sales & Marketing
    • C++Languages
    • SalesforceCRM

Location

9050 N. Capital of Texas Highway, Austin, TX 78759

An Insider's view of Restaurant365

What’s the vibe like in the office?

You can truly tell that R365 is where we want to be. We have many people from the restaurant industry. Being no strangers to long hours, hard work, and good times, a solid work/life balance now on the technology side makes a very willing and productive team. We all help each other, welcome new faces, and not afraid to make a scene for a good laugh.

Ben

Senior Sales Engineer

What's the biggest problem your team is solving?

As an SDR, the biggest problem we're solving is lack of awareness. Lots of restaurants don't realize that we exist and are able to truly make their lives so much easier. As the ex-operator of a 9 unit restaurant group, I wish someone had called me and showed me the way.

Matt

Sales Development Representative

How has your career grown since starting at the company?

I was one of the first SDRs brought on. In the 9 months I've been here, I've been promoted 2 times and found my way into my dream role. It's been exciting working for a dynamic company that is growing. I love that I get to challenge myself and help grow the company and my team. I love my job and can't wait to see what's next for Restaurant365!

Brittney

Sales Development Manager

How do you make yourself accessible to the rest of the team?

Private offices have a purpose but they can isolate people. I spend at least half the day sitting with the sales team – questions and support often require a physical presence and I believe this keeps us all really well connected.

Jimmy

Director of Sales

How do you collaborate with other teams in the company?

In leading the partner efforts at Restaurant365, I am amazed at how my colleagues show their creativity, flexibility, and willingness to think outside of the box when supporting the needs of our customers and partners. It’s these efforts and attitudes that make working at Restaurant365 a great place to grow your career.

Chris

Head of Strategic Partnerships

What are Restaurant365 Perks + Benefits

Restaurant365 Benefits Overview

- Competitive base salary
- Comprehensive benefits
- Simple IRA + match
- Flexible time off + company holidays
- Weekly catered lunches + snacks
- New office space in Austin
- Wellness program
- Company-sponsored events

Health Insurance & Wellness Benefits
Dental Benefits
80% out-of-pocket dental costs up to $1,000/year which is then reimbursed through a Direct Reimbursement Plan
Health Insurance Benefits
Restaurant365 pays 100% of the employee’s premium or the employee may elect a personal plan and the company will reimburse them up to $335/month.
Wellness Programs
Retirement & Stock Options Benefits
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Stocked Kitchen
Weekly catered lunches
Some Meals Provided
Parking
More Jobs at Restaurant3659 open jobs
All Jobs
Finance
Dev + Engineer
Project Mgmt
Sales
Email resume to Megan Bays - [email protected] w/ "Built In" in the subject line.
Apply now
Save job
loading ...
Emailed
View Restaurant365's full profileSee more Restaurant365 jobs