General Overview

We are an ever-growing global team of the world’s most remarkable entrepreneurs, designers, engineers, venture architects, product experts, and investors.  Our venture creates a strategic advantage for the most important global companies. 

Backed by a Fortune 500 conglomerate with deep ties to this industry, this venture is uniquely positioned to disrupt a multi-billion-dollar geo-exploration services industry.  Through the application of cutting-edge technology, product advantages and deep market relationships, we will provide a smart digital experience.

Job Description:

We are currently seeking an IT Operations Manager.  As the IT Operations Manager, you will lead IT Operations to ensure technology infrastructure and operations are reliable, available, scalable and secure. You will work daily with the business, IT team and technology partners in a 100% cloud-hosted architecture to ensure high availability to support our business.

What You'll Do:

• Empower, engage, and lead a team of highly skilled team members to achieve outstanding results
• Develop the strategic direction and roadmap for our network, infrastructure, security and related services (voice, service desk, change management, etc.)
• Research, acquire, design, implement & maintain best in class systems, processes and capabilities to support the global network, IT operations and related services
• Develop/improve current standards and policies, ensure infrastructure compliance with required standards and regulations
• Work with Engineering teams to develop deployment strategies for highly scalable and performant customer environments
• Evolve processes and structure to support systems change management, access controls, IT controls management ensuring high system availability
• Establish and maintain a structured service delivery environment and manage the overall organization, vendor relationships and technologies to achieve or exceed established service levels
• Provide outstanding customer service via the IT Service Desk, continually striving to improve service while maintaining a cost-conscious approach
• Represent the Technology division in various audits by regulatory entities

What You'll Bring:

• Bachelor's Degree required
• 5+ years progressive IT experience, with at least 2 years of directly managing IT infrastructure and workforce; experience in highly regulated industries is preferred
• Working knowledge of the underlying technical underpinnings of networks, Gsuite, storage solutions, secure file transfer and managing complex enterprise systems is required; experience with Amazon AWS is desired
• Ability to think strategically while at the same time display the ability to understand enough detail to work with and guide service providers, staff and vendors to manage the day to day activities of the organization
• Has a strong technical vision and knowledge of industry trends and directions that can help the team and organization make good tactical and long-term decisions and choices
• Deep knowledge of change management, root cause analysis, problem solving, technical project management, resolving production outages/impacts, and implementing permanent resolutions for issues
• Experience working with engineering teams to build, optimize and maintain product environments for our software products
• Strong written and oral communication skills
• Fiscally responsible with experience in managing budgets, vendor negotiations, and streamlining services

Time Commitment / Travel Requirements

• Contract 
• Startup hours, which includes some nights/weekends