Developer + Engineer//C#//Java//Javascript//PHP//Python//Ruby//

Knowledge Engineer (EMEA)

| Remote

The database market is massive (the IDC estimates it to be $106B+ by 2024!) and MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

The Technical Services Knowledge Engineer is a new role in EMEA, and their role is to help curate and share collective product insight with MongoDB team members and customers.

Our Technical Services team use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. The Knowledge Engineer will work closely with this team in order to create content which can be referenced internally or by our many customers.

Responsibilities

Develop, maintain, and continually improve MongoDB content for internal and external reference including technical articles, training material, and code samples
Review technical content for accuracy, clarity, and presentation
Foster Technical Services team contribution to the creation and review of technical content
Identify gaps in MongoDB documentation and tutorials that can be addressed by new technical articles or documentation improvements
Report on topics of interest and support case deflection to technical articles based on analytics data from federated search and other available sources
Analyze support cases to identify common customer questions that could be addressed by new technical articles or improved documentation
Contribute to internal technical projects such as software development, benchmarking, building documentation and training guides, and providing oversight on other engineers’ project work

Requirements

Excellent written communication skills in English
Diverse technical writing experience
Extreme attention to detail
An above-average supply of patience
The desire and ability to rapidly learn a wide variety of new technical skills
One or more of the following technical skills (multiple is a bonus):

Experience using or managing databases
Experience coding in one or more of the languages with drivers supported by MongoDB (eg. Java, PHP, Python, Ruby, C#, Node.js, ...)
Experience managing software development projects/ processes/ SDLC
Experience with system administration of servers or networks
Technical Support experience
Data analysis experience

One or more of the following:

Hands-on experience in case deflection or Knowledge-Centered Service (KCS)
Experience curating an existing knowledge base

Nice to Haves

Experience using or managing MongoDB
Experience with JIRA or Salesforce
Experience with search engine optimization

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Technology we use

Engineering

- MongoDBDatabases

Location

3711 S MoPac Expy, Austin, TX 78735

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An Insider's view of MongoDB

How would you describe the company’s work-life balance?

MongoDB selects intelligent and capable individuals who are motivated to capitalize on the massive opportunity in front of us. Although we are chasing this opportunity, there is incredible work-life balance in the form of numerous team outings and a flexible PTO policy.

Chris

Corporate Account Executive Manager

What does your typical day look like?

On a typical day, I work on new accounts, renewals, and meet with prospects. I speak with executives and developers about their applications and get to be at the forefront of the newest technologies! It's great to work for a business that your clients love. We get the best support from our leaders and training to keep us sharp on our skills.

Jessica

Corporate Account Executive

How does the company support your career growth?

MongoDB has grown exponentially over the past few years and as a result, there are numerous opportunities for career advancement. To keep pace, the company is constantly investing in developing its people to lead the next phase of our organization. For those looking to take their career to the next level, there is no place better than MongoDB.

James

Customer Success Manager

What unique initiatives do you have that encourage innovation?

The SDR Team is constantly re-evaluating and improving the way we support and add value to the rest of the Sales Org. In fact, on a quarterly basis, each person on the team proposes and executes a 'team improvement project,' which is something that they feel will add value to the team. These projects ensure that each SDR constantly innovates.

Gigi

Senior Manager, Customer Success

How do you collaborate with other teams in the company?

In any organization, it is essential for teams and departments to work together seamlessly in order to be effective. At MongoDB, the people and their ability to work together is a large reason for its success. Our sales teams interact with other business units on a daily basis.

Brent

Regional Director, Enterprise Sales

What are MongoDB Perks + Benefits

MongoDB Benefits Overview

At MongoDB, our employees get to make a huge impact and disrupt the database software industry every day. However, making a large impact isn’t the only perk of working at MongoDB. We also provide our employees with the resources they need to thrive in many aspects of their lives. We’re devoted to creating an open, innovative, and supportive environment for our team.

From flexible PTO and yoga classes, to fertility assistance and an amazing parental leave policy — the opportunity to make an impact at MongoDB is real and we want to support all of our employees in that journey.

Take a look at just some of the benefits we offer our employees.

Culture

Volunteer in local community

Since its September launch, MongoDB serves ATX has donated over $7,000 to organizations in the local Austin Community!

Partners with Nonprofits

Our Austin office partners with a variety of local charities and non-profits such as Habitat for Humanity, Doc & Gayle Young Food Drive, and more.

Friends outside of work

Eat lunch together

Intracompany committees

Daily sync

Open door policy

Team owned deliverables

Team based strategic planning

Group brainstorming sessions

Pair programming

Open office floor plan

Diversity

Dedicated Diversity/Inclusion Staff

Unconscious bias training

Someone's primary function is managing the company’s diversity and inclusion initiatives

Diversity Employee Resource Groups

Our affinity groups include: Underrepresented People of Color Network, MongoDB Women's Group, Underrepresented Genders in Tech, Queeries, The Queer Collective, Veterans, and Green Team

Hiring Practices that Promote Diversity

We partner with: AfroTech, Black is Tech, The Diana Initiative, Latinas in Tech, National Sales Network, Out For Undergrad, PowerToFly, Rewriting the Code, Women in IT Summit, and more

Health Insurance & Wellness Benefits

Flexible Spending Account (FSA)

Disability Insurance

Dental Benefits

Vision Benefits

Health Insurance Benefits

Life Insurance

Wellness Programs

Team workouts

Mental Health Benefits

Retirement & Stock Options Benefits

401(K)

Company Equity

Employee Stock Purchase Plan

Performance Bonus

Child Care & Parental Leave Benefits

Child Care Benefits

MongoDB provides Backup child care assistance.

Generous Parental Leave

MongoDB offers 20 weeks of paid parental leave for both mothers and fathers, and 4 additional weeks of flexible work arrangements for employees who have been with the company for at least 12 months.

Flexible Work Schedule

Remote Work Program

Family Medical Leave

Adoption Assistance

Company sponsored family events

MongoDB sponsors family oriented events Annually.

Vacation & Time Off Benefits

Unlimited Vacation Policy

Paid Volunteer Time

Sabbatical

Paid Holidays

Paid Sick Days

Perks & Discounts

Casual Dress

Commuter Benefits

Company Outings

Stocked Kitchen

Some Meals Provided

Happy Hours

Parking

Recreational Clubs

Relocation Assistance

Professional Development Benefits

Job Training & Conferences

Diversity Program

Lunch and learns

MongoDB hosts lunch and learn meetings once per quarter.

Cross functional training encouraged

Promote from within

Mentorship program

Learn about our Upskill program for SDRs to grow into a corporate sales role: https://www.mongodb.com/blog/post/mongodbs-sdr-upskill-program-the-path-from-sales-development-to-corporate-sales

Additional Perks + Benefits

To read about all of our benefits, take a look at this blog post: https://www.mongodb.com/blog/post/employee-benefits-that-make-a-differe…

We offer: Family support programs, fertility and adoption assistance, flexible PTO, employee affinity groups, mental health benefits, wellness and event programs, global mobility options, and more!

View full list of perks + benefits

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